Analyzing 6,670,6676.7M ReviewsFor 18,69018.7K Experts

Experts Reviews · Company report
Pete's Appliance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pete's Appliance

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 121 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pete's Appliance is better than 94% of appliance repair.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pete's Appliance is better than 93% of appliance repair.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pete's Appliance is better than 99% of appliance repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pete's Appliance is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pete's Appliance is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pete's Appliance is better than 100% of appliance repair.A
100

Reviews for your job

Customers hired Pete's Appliance for 7 kinds of job.

Pete's Appliance for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 44

All 4 Google reviews tagged “Refrigerator/freezer repair”

FalianLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My fridge had a defrost and drain issue that was leaking on my hardwood floors. Pete quickly diagnosed the issue, found me reasonable price options to fix and repaired in 2 visits when parts were received. Scheduling team very responsive.

Freezer repairRefrigerator repairRefrigerator/freezer repair+ Quality+ Professionalism+ Value
Claire2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pete is awesome! He has repaired several machines at my house. He is always on time. He is friendly, trustworthy, and an expert at what he does. He is tenacious. He is super responsive and good natured. He has an answering service that is also very pleasant and helpful. I recommend Pete 1000%

Dishwasher repairRefrigerator/freezer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Are fridge went out on us over weekend. Called a number of service companies in area, all of them saying they couldn’t get to our house for at least a week. Even Pete was booked up. But Pete’s assistance called Pete direct to see if he could fit me in. Pete called me and said he would swing by that afternoon as he…

Refrigerator/freezer repair+ Responsiveness+ Quality+ Professionalism
RLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Pete’s appliances was a referral from a friend and I couldn’t been happier with the service. He’s respectful, pleasant, easy going and very knowledgeable about matters pertaining to the problem. He saved me a headache. I’m truly grateful for this business and the fact that he came out on his day off to help me. Blessings and prosperity Pete.🙏🏻

Refrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$324+20% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair10$114–$390
Oven repair6$139–$427
Refrigerator repair6$253–$427
Washer/dryer repair5$126–$335
Washing machine repair4$126–$371
Refrigerator/freezer repair4$132–$440
Dryer repair3$183–$365

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