How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREPete's Appliance
Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 121 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pete's Appliance for 7 kinds of job.
Pete's Appliance for washer/dryer repair
Clear ✕All 5 Google reviews tagged “Washer/dryer repair”
The service is over-the-top terrific! I had to wait a couple of days longer to get on to Pete's schedule than the first group I called. But my intuition was correct. Pete is very professional, personable and honest. And oh yes, the group he uses for booking appointments also gives great service. Definitely call Pete's if you need an applance repaired!
Pete is incredible. Super knowledgeable about the appliances, friendly, professional and highly responsive. He is a superb diagnostician and technician. When he doesn’t have the capacity or expertise to do a job himself he happily refers to other colleagues and works together with them to ensure the best and…
I thought I’d have to replace both my KitchenAid dishwasher and my Maytag washing machine. Pete saved both of them, saving me a lot of money. He was reliable, professional and was a pleasure to work with.
I recently hired Pete, and I'm so glad to have him in my phone now because I was super impressed by his friendliness, professionalism, and expertise. He came for what I thought was a relatively simple, straightforward fix on my washing machine. He arrived early, was very knowledgeable about the machine itself, did a…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dishwasher repair | 10 | $114–$390 |
| Oven repair | 6 | $139–$427 |
| Refrigerator repair | 6 | $253–$427 |
| Washer/dryer repair | 5 | $126–$335 |
| Washing machine repair | 4 | $126–$371 |
| Refrigerator/freezer repair | 4 | $132–$440 |
| Dryer repair | 3 | $183–$365 |
