Experts Reviews · Company report
Petfolk Veterinary & Urgent Care - North Hills logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%81+11.5Replies to reviews 7%100+7.1Momentum penalty77−2.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Petfolk Veterinary & Urgent Care - North Hills

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.9★ from 967 Google reviews

Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petfolk Veterinary & Urgent Care - North Hills is better than 83% of veterinary emergency services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petfolk Veterinary & Urgent Care - North Hills is better than 76% of veterinary emergency services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petfolk Veterinary & Urgent Care - North Hills is better than —% of veterinary emergency services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petfolk Veterinary & Urgent Care - North Hills is better than 81% of veterinary emergency services.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petfolk Veterinary & Urgent Care - North Hills is better than 77% of veterinary emergency services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petfolk Veterinary & Urgent Care - North Hills is better than 100% of veterinary emergency services.A
100

Reviews for your job

Customers hired Petfolk Veterinary & Urgent Care - North Hills for 1 kinds of job.

Petfolk Veterinary & Urgent Care - North Hills for large animals

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Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 53 Google reviews tagged “Large animals” · showing 20

Henry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Awesome place. Awesome people.

Great priceLarge animals
JJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone there is so nice and helpful! Always willing to put in extra care and effort to make sure you and your pet are comfortable! I’ve moved farther away and have closer places to home but can’t imagine going anywhere else, they love my cat like their own

Reasonable priceLarge animals
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience! Very informative and upfront about treatment and pricing! Did great with my deaf dog and managed his fear of other dogs well!

Great priceLarge animals
Lake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great place kind people

Great priceLarge animals
Belinda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have had only awesome experiences at the Raleigh Petfolk! The Vets & Vet Techs have been so helpful with my new puppy. We been for to 3 visits, so far so good!😊

Reasonable priceLarge animals
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always take such good care of my pup .

Great priceLarge animals
Sheryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

While the visit was a bit long, the care Gracie received was excellent. I appreciated the conversation about what might be going on as well as a plan to help her feel better. They were also very transparent about price which I really appreciated.

Reasonable priceLarge animals
JayLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great doctor great care from team. Doctor is very understanding and explains everything to a T recommend this place highly.

Great priceLarge animals
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dr sawyer did a great job easing my fears about Zoey! She is a very calming and caring vet and just called with follow up! We value her with our dogs!

Reasonable priceLarge animals
Ed8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The pups look forward to their visits with Petfolk and I enjoy the reasonable fees.

Reasonable priceLarge animals
Justin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

North hills location by far the best one in the triangle. They take the time to explain and address concerns and show empathy.

Large animals
kaylah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you Dr Jen and Ty!

Reasonable priceLarge animals
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This the staff treated Frankie amazingly. They answered one of our questions. We did not feel like we were annoying them when we kept coming back to check on her. Highly recommend going here. The price was amazing after we just spent 1700 four days ago at another place and they did not do everything correct correctly

Great priceLarge animals
Sabreina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Staff is very caring and provided cooper with great care

Great priceLarge animals
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our vet was wonderful and the techs as well. We have always been pleased with the care from the entire team.

Reasonable priceLarge animals
kierraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been bringing my vizsla mix here for over two years after a dog park incident that required urgent care— Ollie has been seen by both Dr Sawyer & Dr Morris several times and has always been given extra consideration for his needs and fantastic care! When we adopted a new pup earlier this week, with some health…

Great priceLarge animals
Gerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’m giving 5 stars even though there was a little hiccup during my 1st visit with my 2nd dog. Not everything was explained to me during that visit. It was also a very overwhelming visit, where there were 2 drs in the room for my dog, which i found strange. However, Matthew and I played phone tag a few days…

Reasonable priceLarge animals
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dr. Richardson has twice put my dogs at ease! As parents of two large dogs, Dr. Richardson wanted to first calm their anxieties prior to examining them. Our vet tech (today was her first day) and the manager were fantastic as well.

Not sureLarge animals
Jace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing vet! They truly care, are attentive, and accommodating. Great people that work here. Thank you Dr. Sawyer and Matthew!

Great priceLarge animals
MichaelLocal Guide · 200 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bruce’s (120 lb Cane Corso mix) annual check up couldn’t have gone better! All of his issues were addressed and he was very well taken care of while in the hands of the staff here at Petfolk. I’ve been bringing him to this location for a couple of years now, and the Vets here know how to handle him without muzzling or restraining.

Reasonable priceLarge animals

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 70%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Large animals53—

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