iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%81+11.5Replies to reviews 7%100+7.1Momentum penalty77−2.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
4.9★★★★★967 Google reviews · 24 photos
95%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Petfolk Veterinary & Urgent Care - North Hills at a glance
Google reviewers rate Petfolk Veterinary & Urgent Care in North Hills at 4.9 out of 5 based on 967 reviews, with the owner responding to 94% of feedback. Customers frequently praise the staff for being compassionate, patient, and communicative, particularly during urgent care visits and with anxious pets. They also note easy scheduling and reasonable pricing. However, some low-star reviews criticize specific billing errors, perceived lack of transparency on costs, and difficulties handling aggressive animals.
Google rating: 4.9 out of 5 from 967 reviews (95% five-star).
Reviews on this page: 968 Google reviews (783 with written comments, 130 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 25, 2026.
Service: Veterinary Emergency Service serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petfolk Veterinary & Urgent Care - North Hills: 83/100 on this factor. Category median: 72.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petfolk Veterinary & Urgent Care - North Hills: 76/100 on this factor. Category median: 60.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petfolk Veterinary & Urgent Care - North Hills: 81/100 on this factor. Category median: 80.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petfolk Veterinary & Urgent Care - North Hills: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petfolk Veterinary & Urgent Care - North Hills: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
968 Google reviews we collected
4.9of 5
5 stars91895%
4 stars131%
3 stars51%
2 stars101%
1 star222%
Praise vs complaints
Phrases our text analysis found in 783 written reviews
97%praise
Praise1,32397%
Complaints343%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4523%
Reasonable13970%
Overpriced84%
Not sure74%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude51038%
Would recommend18313%
Speed & response17313%
Quality & results15011%
Price & value13810%
Communication1148%
Honesty & trust897%
What customers talk about
We read 783 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My dog Sadie was immediately seen and taken care of and the staff were comforting and compassionate as I was crying and shaking with fear for her.”
“…hey rotate staff quite quickly so the vet who saw my dog was the most rude vet I’ve seen, they were suggesting a surgery when there was a faster and c…”
“I highly recommend petfolk, especially this location and their wonderful team.”
“If you’re given a severe diagnosis at this Petfolk, I’d highly recommend getting a second opinion before making any decisions.”
“Thanks Justin and everyone over at Petfolk for always being prompt and providing professional and efficient service!”
“There were easily identified delays that could show that this was more than an arthritis case but something more severe.”
“Always wonderful service and does great with all my animals!”
“…we dont have the right to receive concrete answers never seen such a horrible treatment from the vet.…”
“Their app is user friendly, their annual membership program is affordable, the staff is so friendly and attentive.”
“…ted vet for continued care that’s organized, consistent, and doesn’t overcharge/oversell you, I’d look elsewhere.…”
“Great communication and clarity from all staff on services.”
“The doctors were all very helpful, transparent, and amazing.”
“I always feel scammed out of my money when I leave here.”
People customers mention
Sawyer40 reviews
Jones29 reviews
Moore19 reviews
Stephanie11 reviews
Richardson10 reviews
Max9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Petfolk Veterinary & Urgent Care - North Hills for 1 kind of job. Pick one to see what they paid and said.
Seth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★
This petfolk is simply one of the best places you could ever bring your pet. I brought my dog here on a Saturday after she and I were attacked at a dog park by two other dogs and the entire staff treated us like family. My dog Sadie was immediately seen and taken care of and the staff were comforting and…
Ahsha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Yesterday was my first time ever visiting this clinic with my Dog. We had a very traumatic morning yesterday my dog was attacked by another dog. I was so appreciative of not only the Vet herself but also the Tech and all of the staff they were so caring kind and patient with my dog. The Vet Tech and the Vet had no…
Reasonable price
Bethany11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My sister and I have recently switched from Banfield to Petfolk after a friend referred them to me. Their app is user friendly, their annual membership program is affordable, the staff is so friendly and attentive. Our dog has stress/anxiety when going places but everyone is so friendly to her. The vets and vet…
Reasonable priceService not listed
KennethLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Everyone was so awesome! They treated Carl with such care. I'm so thankful I was able to take him here. This is the second time I've taken him and both visit were great. Thank you Petfolk!
Great priceService not listed
Jasmine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Petfolk, top tier!!! Each visit, everyone is gentle, welcoming, caring…. Lets just say the best and only people I would have to care for my fur baby!!! Thanks Justin and everyone over at Petfolk for always being prompt and providing professional and efficient service!!
Great priceService not listed
Harleen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Always wonderful service and does great with all my animals! Great communication and clarity from all staff on services. 10/10
This petfolk is simply one of the best places you could ever bring your pet. I brought my dog here on a Saturday after she and I were attacked at a dog park by two other dogs and the entire staff treated us like family. My dog Sadie was immediately seen and taken care of and the staff were comforting and compassionate as I was crying and shaking with fear for her. The doctors were all very helpful, transparent, and amazing. I normally go to the petfolk in cary but this was so closer to where the incident took place. I highly recommend petfolk, especially this location and their wonderful team.
Response from the owner · 4 hours ago
Seth, we’re so glad our team could be there for you and Sadie during such a frightening moment. It means a lot to hear that everyone treated you with compassion and helped you feel supported right away. The Petfolk Team
Ahsha Garassino-Millner1 reviewiTotal number of Google reviews Ahsha has written across all businesses on Google Maps, not just this one.
Yesterday was my first time ever visiting this clinic with my Dog. We had a very traumatic morning yesterday my dog was attacked by another dog. I was so appreciative of not only the Vet herself but also the Tech and all of the staff they were so caring kind and patient with my dog. The Vet Tech and the Vet had no hesitation getting down on the floor with him and me because he was frightened. They didn’t care that he was a pit. All they cared about is that he was an animal that needed help and they were there to help him. Thank you so much for taking such good care of my baby dog.
Price assessment: Reasonable price
Response from the owner · a day ago
Ahsha, we’re so sorry you and your dog had such a traumatic morning, and we’re grateful our vet, tech, and staff could be caring, kind, and patient when he was frightened. It means a lot to know they were willing to get down on the floor with you both and help him feel as safe as possible.
Henry Combs1 reviewiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
My sister and I have recently switched from Banfield to Petfolk after a friend referred them to me. Their app is user friendly, their annual membership program is affordable, the staff is so friendly and attentive. Our dog has stress/anxiety when going places but everyone is so friendly to her. The vets and vet techs are very attentive to what we had questions about and were super helpful when working through getting our dogs prescriptions transferred over. Love our experience so far.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
Bethany, we’re glad you and your sister found Petfolk and that the app, membership, and team have made things easier. It’s wonderful to hear your dog felt comfortable with everyone and that our vets and vet techs were so helpful when wor
Kenneth BryantLocal Guide · 18 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Everyone was so awesome! They treated Carl with such care. I'm so thankful I was able to take him here. This is the second time I've taken him and both visit were great. Thank you Petfolk!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 days ago
Kenneth, we’re so glad to hear your visits have been great and that Carl was treated with such care. It means a lot to know our team made you feel thankful for choosing Petfolk.
The Petfolk Team
Jasmine1 reviewiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Petfolk, top tier!!! Each visit, everyone is gentle, welcoming, caring…. Lets just say the best and only people I would have to care for my fur baby!!! Thanks Justin and everyone over at Petfolk for always being prompt and providing professional and efficient service!!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 days ago
Jasmine, we’re so glad to hear every visit has felt gentle, welcoming, and caring. Justin and the team appreciate your trust and your kind words about the prompt, professional service. The Petfolk Team
Harleen (Chelsie Dawkins)5 reviewsiTotal number of Google reviews Harleen has written across all businesses on Google Maps, not just this one.
Always wonderful service and does great with all my animals! Great communication and clarity from all staff on services. 10/10
Price assessment: Reasonable price
Response from the owner · 6 days ago
We’re so glad to hear the team delivered wonderful service and clear communication across the board. It means a lot that your animals are in good hands with us, and we appreciate you sharing such thoughtful feedback.
Sue Nicol1 reviewiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
The best experience when you are so stressed of your furbaby being injured and they take great care of him and you!!! I highly recommend Dr. Kornegay and Emily, they were so patient, caring and very loving!!! Thank you Petfolk for the exceptional service with my same day Urgent Care appointment!
Response from the owner · 6 days ago
Sue, we’re so glad our team could help ease such a stressful moment and that Dr. Kornegay and Emily made you feel supported. We truly appreciate your kind words about the same day urgent care visit and the gentle care you described.
The Petfolk Team
Tama Coleman11 reviewsiTotal number of Google reviews Tama has written across all businesses on Google Maps, not just this one.
Tama, we appreciate your kind words and are glad our team came across as very professional. We’re grateful for the opportunity to help and value you taking the time to share your experience.
Patrick McGareyLocal Guide · 20 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Another friendly and efficient appointment for our cat’s medical maintenance needs. Good follow-up in the case of significant procedures and tests. A very caring staff.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Thank you for sharing your positive experience with us! We're happy to hear that your cat's appointment went smoothly and that our team could assist you efficiently. We look forward to serving your pet's health needs again in the future!
