Analyzing 6,670,6676.7M ReviewsFor 18,69018.7K Experts

Experts Reviews · Company report
PetSmart Veterinary Services - Raleigh logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

PetSmart Veterinary Services - Raleigh

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.9★ from 79 Google reviews

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Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PetSmart Veterinary Services - Raleigh is better than 84% of veterinary emergency services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PetSmart Veterinary Services - Raleigh is better than 84% of veterinary emergency services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PetSmart Veterinary Services - Raleigh is better than —% of veterinary emergency services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PetSmart Veterinary Services - Raleigh is better than 100% of veterinary emergency services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PetSmart Veterinary Services - Raleigh is better than 100% of veterinary emergency services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PetSmart Veterinary Services - Raleigh is better than 26% of veterinary emergency services.D
26

Reviews for your job

Customers hired PetSmart Veterinary Services - Raleigh for 2 kinds of job.

PetSmart Veterinary Services - Raleigh for exotic animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Exotic animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Exotic animals”

Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I absolutely love this vet office. They are honest and trust worthy. And most importantly they love your pet. They are caring and treated my Guinness like he was their own. The front desk amazing, the techs amazing, and the doctors are amazing. I couldn’t recommend this vet office enough ❤️❤️

Exotic animals
Hayden8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dr. Perdew was very professional and upfront with me when I brought my leopard gecko in for an emergency surgery after being referred to their clinic on a busy Saturday night! Everyone - Dr. Perdew, the technicians, and the CSR - were super thorough and thoughtful. I really appreciate everyone for their efforts, and…

Great priceExotic animals
JLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I absolutely cannot say enough wonderful things about Dr Hartman. Our little cockatiel sonny had an emergency situation and even though Dr Hartman is not an avian vet he consulted with colleagues to help us with our very loved little man. He was positive and gentle. He explained everything and was incredibly…

Customer photo from J's review
Great priceBirdsExotic animals
Yulia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The Pet Smart veterinary by doctor Irina Perdew is our family urgent care. We are a five ferrets family different ages . I like his hospital because it is great location for most areas of Triangle. Also during your waiting for your pet exam you can get a shopping at the Pet Smart store that save your time. Very…

Customer photo from Yulia's reviewCustomer photo from Yulia's review
Great priceExotic animals
SarahLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dr. Perdew and Sonnet were really kind and took the time to really make sure my hamster Dory was okay after she suffered a fall. They were really easy to talk to and work with, and they put me at ease and reassured me that Dory was okay. I would absolutely use their services again; they really showed they cared about my hamster 💙

Reasonable priceExotic animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 57%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Large animals8—
Exotic animals5—

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