Nick ChristyLocal Guide · 22 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood fast service
PetSmart Veterinary Services - Raleigh
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 58 veterinary emergency servicesPosition by Experts Score among all companies we track in this category. · better than 89%
4.9 ★★★★★ 79 Google reviews · 24 photos
95%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
Oct 2026latest review
PetSmart Veterinary Services - Raleigh at a glance
Reviewers frequently highlight the clinic's compassionate staff, clear communication, and reasonable pricing for services ranging from urgent care to dental cleanings. Many patients note that the team explains treatment options thoroughly and remains attentive to both pets and owners during emergencies. However, a recurring criticism involves frustrating phone experiences when attempting to book appointments, which detracts from the generally positive in-person interactions.
- Google rating: 4.9 out of 5 from 79 reviews (95% five-star).
- Reviews on this page: 79 Google reviews (74 with written comments, 28 with photos).
- Owner responses: the business replied to 89% of reviews.
- Most recent review: October 25, 2026.
- Service: Veterinary Emergency Service serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PetSmart Veterinary Services - Raleigh: 84/100 on this factor. Category median: 72.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PetSmart Veterinary Services - Raleigh: 84/100 on this factor. Category median: 60.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PetSmart Veterinary Services - Raleigh: 100/100 on this factor. Category median: 80.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PetSmart Veterinary Services - Raleigh: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PetSmart Veterinary Services - Raleigh: 26/100 on this factor. Category median: 53.D
26
Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
- 5 stars7595%
- 4 stars11%
- 3 stars11%
- 2 stars00%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
- Praise16899%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1638%
- Reasonable2457%
- Overpriced00%
- Not sure25%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5432%
- Would recommend2615%
- Price & value2314%
- Communication2213%
- Speed & response2112%
- Quality & results159%
- Honesty & trust95%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are caring and treated my Guinness like he was their own.”
“I would definitely recommend for urgent or emergency situations with your pets.”
“Brandi recommended this practice to me because it is affordable, and recommended seeing Dr Perdew.”
“They acted quickly to stabilize her, kept us updated every step of the way, and even followed up a few days later to check on her recovery.”
“Everything went smoothly and quickly, with minimal stress for both of our cats.”
“Perdew, the technicians, and the CSR - were super thorough and thoughtful.”
“Perdew was very professional and upfront with me when I brought my leopard gecko in for an emergency surgery after being referred to their clinic on a…”
People customers mention
- Perdew 17 reviews
- Hartman 17 reviews
- Irina 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PetSmart Veterinary Services - Raleigh for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I absolutely love this vet office. They are honest and trust worthy. And most importantly they love your pet. They are caring and treated my Guinness like he was their own. The front desk amazing, the techs amazing, and the doctors are amazing. I couldn’t recommend this vet office enough ❤️❤️
Exotic animals
Katya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
From the front desk staff to the doctor, everyone showed so much compassion during a very frightening health emergency with our cat. They acted quickly to stabilize her, kept us updated every step of the way, and even followed up a few days later to check on her recovery. We’re incredibly thankful to have found such…
Анжела2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The best veterinary clinic in town! ❤️ The entire team is so kind, caring, and professional. We brought both of our cats in for professional dental cleanings and tartar removal, and we couldn’t be happier with the experience. The doctors take the time to care not only for their patients but also for their owners,…
Great price
Adilene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Incredible service and people! My mom doesn’t speak any English and she went in with her cat for an emergency one night. The entire staff went above and beyond to ensure my mom understood her options and anticipated cost. Dr. Perdew and Vivian were so patient and understanding, and my mom felt truly comforted…
Reasonable priceService not listed
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Excellent service by the entire team. Dr. Cordell was absolutely amazing and took the time to sit with me and fully explain treatment options and plans. My boy is home recovering but already showing signs of feeling better. Thank you all so much for helping my boy.
Reasonable price
Maury4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
This staff gave me a bad service, very bad when attending to me they have discriminated against me they did not want to attend to me as established I have had to return with my pet without the protocol it is unfortunate that I do not have a human heart and I want to make it clear that at no time did I ask for the service for free 😡😡
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 8 | — |
| Exotic animals | 5 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 79 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Devon Williams8 reviewsTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google3/5 Stars – Excellent Veterinary Care, but Very Frustrating Phone Service "The first time I came here, the experience was wonderful. Doctor Irna was incredibly helpful with my first dog, who is thankfully getting better now, though she still has a bit of a ways to go. I really appreciate the care the doctor provided. Unfortunately, my second experience trying to book an appointment over the phone was incredibly frustrating. I called to get a ballpark estimate for a simple skin test and some routine shots for my two dogs to make sure I could afford the visit. The person who answered the phone was rude and began quoting outrageous prices. When I tried to clarify that I only wanted a specific skin test and nothing else, she became angry and snapped that she 'cannot diagnose a dog over the phone.' I told her multiple times that I wasn't asking for a diagnosis—just a round-about price for the specific services I requested. She then told me she couldn't tell me what tests the doctors would use. It felt like a massive red flag, making it seem like I would be forced into paying for unwanted tests. I ended up calling two other vets in the area, and neither of them had any issue giving me a clear estimate over the phone. Because of this, I'll be taking both of my dogs elsewhere for their wellness exams and the skin check. I am taking away two stars solely for the poor customer service upfront.
- Price assessment: Not sure
- Services: Service not listed
Amanda Escobar6 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely love this vet office. They are honest and trust worthy. And most importantly they love your pet. They are caring and treated my Guinness like he was their own. The front desk amazing, the techs amazing, and the doctors are amazing. I couldn’t recommend this vet office enough ❤️❤️
- Services: Exotic animals
Katya Nosachenko3 reviewsTotal number of Google reviews Katya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom the front desk staff to the doctor, everyone showed so much compassion during a very frightening health emergency with our cat. They acted quickly to stabilize her, kept us updated every step of the way, and even followed up a few days later to check on her recovery. We’re incredibly thankful to have found such a caring urgent care team for our beloved kitty!
Анжела2 reviewsTotal number of Google reviews Анжела has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best veterinary clinic in town! ❤️ The entire team is so kind, caring, and professional. We brought both of our cats in for professional dental cleanings and tartar removal, and we couldn’t be happier with the experience. The doctors take the time to care not only for their patients but also for their owners, making sure we feel comfortable and informed every step of the way. We were especially worried about how one of our cats would handle anesthesia, but the team kept us updated on her condition throughout the entire process, which meant so much to us. Everything went smoothly and quickly, with minimal stress for both of our cats. Thank you, guys, for everything you do! It’s clear how much you care about your patients and their families. We’re so grateful to have found such an amazing team! 🐾❤️
- Price assessment: Great price
Adilene Mendoza2 reviewsTotal number of Google reviews Adilene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible service and people! My mom doesn’t speak any English and she went in with her cat for an emergency one night. The entire staff went above and beyond to ensure my mom understood her options and anticipated cost. Dr. Perdew and Vivian were so patient and understanding, and my mom felt truly comforted despite it being a very scary night for her. They care because they love what they do and you can see it the moment you step into the practice!
- Price assessment: Reasonable price
- Services: Service not listed
Christopher Pendergrass2 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service by the entire team. Dr. Cordell was absolutely amazing and took the time to sit with me and fully explain treatment options and plans. My boy is home recovering but already showing signs of feeling better. Thank you all so much for helping my boy.
- Price assessment: Reasonable price
Khristian Orellana1 reviewTotal number of Google reviews Khristian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerrible service; I had to remove my pet from there.
Maury Orellana4 reviewsTotal number of Google reviews Maury has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis staff gave me a bad service, very bad when attending to me they have discriminated against me they did not want to attend to me as established I have had to return with my pet without the protocol it is unfortunate that I do not have a human heart and I want to make it clear that at no time did I ask for the service for free 😡😡
Sarah Barker2 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePetsmart veterinary service is a very caring facility with great people. We stumbled upon them when we needed urgent care for our sweet girl Bailey one night back in January. We weren’t prepared for her diagnosis of Hemangiosarcoma, but the entire team that night handled it with grace and dignity as we made the hardest decision of our lives to let her go. The lady who usually runs the front desk was so sweet and kept in touch with me over the next week while we waited for Bailey’s ashes to be returned from Agape. We also received the sweetest card in the mail, which was appreciated more than I can say. If you are ever in need of urgent care or a vet in general, PVS will take great care of you.
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share this and for trusting us with Bailey during such an incredibly difficult night. We are so sorry for the loss of your sweet girl. Saying goodbye is never easy, especially when everything happens so suddenly and unexpectedly. It means more to our team than you know that the care, compassion, and little things afterward helped bring you some comfort. Bailey may have only been with us for a short time, but she mattered to us, and so did making sure you felt supported while you waited to have her back home with you. Thank you for remembering our team so kindly and for recommending PVS to others. We are truly honored that we were able to be there for Bailey and your family when you needed us most. ❤️
Business details
- Address: 2800 E Millbrook Rd, Raleigh, NC 27604
- Phone: (984) 280-2690
- Website: pvshospitals.com
- Service area: Raleigh, NC