Analyzing 6,723,7696.7M ReviewsFor 18,93618.9K Experts

Experts Reviews · Company report
PetSmart Veterinary Services - Raleigh logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

PetSmart Veterinary Services - Raleigh

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.9★ from 79 Google reviews

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Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PetSmart Veterinary Services - Raleigh is better than 84% of veterinary emergency services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PetSmart Veterinary Services - Raleigh is better than 84% of veterinary emergency services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PetSmart Veterinary Services - Raleigh is better than —% of veterinary emergency services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PetSmart Veterinary Services - Raleigh is better than 100% of veterinary emergency services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PetSmart Veterinary Services - Raleigh is better than 100% of veterinary emergency services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PetSmart Veterinary Services - Raleigh is better than 26% of veterinary emergency services.D
26

Reviews for your job

Customers hired PetSmart Veterinary Services - Raleigh for 2 kinds of job.

PetSmart Veterinary Services - Raleigh for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Large animals”

Nicole10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend this veterinarian clinic! Dr. Perdew is so caring and very informative. I appreciate the patience and the loving gentleness she provided along with her assistant, Devyn, and all their information they provided. Brandi was amazing at helping my dog stay calm while giving her injections for her…

Great priceLarge animals
NatashaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dr. Perdue and Dr. Hartman are the best veterinarians I've met in Wake, Harnett and Cumberland counties, and I've been to a lot since I got into animal rescue a few years ago. They helped me save my foster kittens during a panleukopenia outbreak when other vets couldn't even diagnose it correctly, treated my cat for…

Customer photo from Natasha's reviewCustomer photo from Natasha's reviewCustomer photo from Natasha's review
Reasonable priceLarge animals
Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Absolutely the BEST!! I could list a million reasons why! Thank you so much for actually caring and not just seeing $$$

Reasonable priceLarge animals
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dr. Hartman was the absolute best . We drove from Wilson to Raleigh and he saw us right away at 11:45 at night. My puppy swallowed a battery and he was able to help us right away and was very informative and super nice. Would drive the 45 minutes again and 100% bring my fur babies back . Thank you Dr Hartman !!

Reasonable priceLarge animals
Ainalayin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

If you’re seeking a caring and compassionate veterinarian, I wholeheartedly recommend this location. I’ve had the privilege of seeing both Dr. Hartman and Dr. Perdew, and their kindness and expertise truly stand out. They took the time to explain all my options with patience and empathy, which gave me great…

Reasonable priceLarge animals
MakenzieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Phenomenal doctors and nurses, with flexibility and resources to treat emergencies or more serious conditions. My german shepherd had her second ever seizure and was treated with such sincere care and attention to detail. The doctor stayed an entire hour after close helping us to figure out the best course of action…

Large animals
the9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice team everyone was very helpful and transparent with the treatment plan doctor goes through each step and discusses cost before moving forward with treatment

Great priceLarge animals
GalLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Large animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 57%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Large animals8—
Exotic animals5—

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