How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREPhoenix Cleaning Solutions
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 1,020 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Phoenix Cleaning Solutions for 5 kinds of job.
Phoenix Cleaning Solutions for area rug cleaning
Clear ✕All 61 Google reviews tagged “Area rug cleaning” · showing 20
The service guys were excellent and worked fast but truthfully I was a little disappointed that they were unable to do anything at all to eliminate pet odors which was the whole reason I was having this done. They sad that because the rugs were natural fibers (wool) there was nothing that they could do. It was a lot of money to solve very little.
When I first called, they were very upfront about the fact that they might not be able to get some old pet stains out of my wool rug, which I appreciated. Their pricing and estimated time to get the rug done were the nearly same as the other company I called, but Phoenix cleaning also offered to pick the rug up and…
Had 5 area rugs cleaned. Quick service, in home, convenient!
I didn't get a chance to meet the techs...rather I left a code and they came in and got to work. When I returned home I was pleasantly surprised at how clean my upholstery and carpet looked. My couch cushions looked brand new. Another nice detail is that they locked up for me...without me even asking. There is a…
Always friendly, efficient and do a great job. Will remain a repeat customer.
Great service. Nice people. Easy to do business with.
Great communication. Pick up and delivery were on time. Will definitely use again.
They did a great job and were on time!
I waited the quoted 6 weeks, and when I got my 10 ft x 13 ft extremely heavy, 30 year old rug back...it was like walking on the thickest, softest carpet ever. It was extremely dirty when they got it, and hadn't been cleaned in at least 15 years. So stoked, they did a great job.
My rug looks brand new! Very pleased with the service I received. Phoenix was punctual, professional, and courteous. I highly recommend!
Outstanding support and problem solving! I’d give them 10 gold stars if I could. They cleaned a huge stain in a wool oriental rug I thought sure would never come out. But it looks great and they helped me put the furniture back in place and trimmed the new pad where needed. Highly recommended!
I have been a customer of Phoenix for years. They do quality work for reasonable prices and I even trust them with my oriental carpets. Very easy to work with and helpful! Highly recommend.
Josh was punctual, courteous and professional.
This is an excellent company; their work is great and the staff are courteous, on time, and very helpful. Also highly efficient while careful. They do great work.
Excellent service and professionalism. Highly recommend!
John was very professional, friendly, and competitive. I have used Phoenix Cleaning for several jobs over the years and they always do a good job.
We have used Phoenix Carpet Cleaners for over 25 years. They have tackled everything from raccoon pee in our minivan to dog diarrhea. Every time, they come on time and with a can do spirit! We appreciate your tenacity in tackling this veterinarian’s family of crazy messes. Thank you for always being kind and…
Amazing job on the carpets, shower tile, and upholstery. This is my third time using Phoenix and will absolutely do it again. They were able to get out really challenging stains on dining chairs and our rugs during their first visit. Second time I had them clean outdoor cushions, two other rugs, a chair, and our…
My 30 yr old wool area rugs look like new. Steam cleaning could not get them clean. Phoenix hand washed them and they turned out beautifully. Thanks!
Excellent service. I have used Phoenix cleaning for several years. Friendly professional, and high-quality.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 208 | $153–$315 |
| Upholstery cleaning | 86 | $170–$340 |
| General carpet cleaning | 77 | $146–$303 |
| Area rug cleaning | 61 | $158–$434 |
| Pet stain & odor removal | 56 | $144–$260 |
