Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers consistently praise Phoenix Cleaning Solutions for punctuality, professional communication, and thorough carpet and upholstery services, noting that staff often restore old or stained fabrics effectively. Pricing is described as fair, and the company is recognized for its responsiveness to scheduling needs and follow-up on minor issues. However, a small number of reviews indicate dissatisfaction with the removal of specific pet odors or persistent stains, with one customer reporting that professional cleaning failed to address trouble spots that a store-bought product resolved.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
1,020 Google reviews we collected
Phrases our text analysis found in 782 written reviews
Price verdicts customers left with their Google review
Middle half of what 244 customers paid ($170–$403) · gold mark = category median.
How often each topic comes up in the written reviews
We read 782 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“John did a great job and as a bonus was very personable”
“They (Josh and Thomas) did a great job—very quick and very thorough.”
“Previous company done a horrible job and actually made it worse but Phoenix made it look brand new!”
“Phoenix was amazing I was going to replace my carpet and they came in quickly changing that idea.”
“I will use them again and recommend them to my friends.”
“Will be hiring them again if i need anything, cant recommend enough.”
“The young man who cleaned our carpets was very easy to talk to and very polite.”
“Communication was excellent, price was very fair, the carpets look great, Jason was very polite and arrived within the one hour window I was given.”
“Outstanding company - impressed by their integrity in person and in product.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Phoenix Cleaning Solutions for 5 kinds of job. Pick one to see what they paid and said.
Great cleaning job on older, mid price range rug. We are going to try our higher priced rugs next. Very nice and very good.
Phoenix was amazing I was going to replace my carpet and they came in quickly changing that idea. I’m not sure what chemicals they used but put carpet will not need to be replaced.!
They (Josh and Thomas) did a great job—very quick and very thorough. They are nice guys and easy to work with
These young men were courteous and extremely efficient. They promised to come back if there were any issues. I did have one spot and they came back and took care of it. These folks are true to their word and do great work.!
Very prompt, friendly, answer questions. Have always had good service from them.
This is 28 year old carpet Another great experience! Professional, prompt always on time and courteous they do a great job! I’ve been using them for over 9 years a couple of times a year.The cleaners are nice and trustworthy people! Terrific family owned small business. Please support them!
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 208 | $153–$315 |
| Upholstery cleaning | 86 | $170–$340 |
| General carpet cleaning | 77 | $146–$303 |
| Area rug cleaning | 61 | $158–$434 |
| Pet stain & odor removal | 56 | $144–$260 |
5.0 ★★★★★ 1,020 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great cleaning job on older, mid price range rug. We are going to try our higher priced rugs next. Very nice and very good.
Phoenix was amazing I was going to replace my carpet and they came in quickly changing that idea. I’m not sure what chemicals they used but put carpet will not need to be replaced.!
NIcole, Thanks for the review. I can assure you that we only use VERY safe products on your carpet. The right blend of products, good equipment and a great team of guys makes for great results.
John did a great job and as a bonus was very personable
Gale, Thanks for recognizing John. He is a great guy and does great work. Thanks for the review.
They (Josh and Thomas) did a great job—very quick and very thorough. They are nice guys and easy to work with
Emmett, Thanks for the review. Josh and Thomas are a good team. Thankful to have them both.
Jason was very thorough and carpet looks new. I wouldn't hire anyone else to clean our carpets. Thank you Jason for a job well 👍
Thank you, Penny, for your kind words! We appreciate your feedback and are glad to hear that Nate and John provided thorough service and your carpet looks new.
Great service as always.
Chris, Thanks for the review!
These young men were courteous and extremely efficient. They promised to come back if there were any issues. I did have one spot and they came back and took care of it. These folks are true to their word and do great work.!
Maria, Thanks so much for sharing about your experience. Thanks so much for the review!!
Friendly guys quick cleaning and looks fabulous!
Jennifer, We love to hear you that our results are fabulous. Thanks for the review!!
Very prompt, friendly, answer questions. Have always had good service from them.
Thanks for the review! We're glad to hear that you've consistently received prompt and friendly service. Your support means a lot to us!
This is 28 year old carpet Another great experience! Professional, prompt always on time and courteous they do a great job! I’ve been using them for over 9 years a couple of times a year.The cleaners are nice and trustworthy people! Terrific family owned small business. Please support them!
We're so glad to hear that you found our service professional, prompt, and courteous! Thank you for the kind words!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
