How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREPhoenix Cleaning Solutions
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 1,020 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Phoenix Cleaning Solutions for 5 kinds of job.
Phoenix Cleaning Solutions for carpet steam cleaning
Clear ✕All 208 Google reviews tagged “Carpet steam cleaning” · showing 80
Great cleaning job on older, mid price range rug. We are going to try our higher priced rugs next. Very nice and very good.
Phoenix was amazing I was going to replace my carpet and they came in quickly changing that idea. I’m not sure what chemicals they used but put carpet will not need to be replaced.!
John did a great job and as a bonus was very personable
These young men were courteous and extremely efficient. They promised to come back if there were any issues. I did have one spot and they came back and took care of it. These folks are true to their word and do great work.!
Friendly guys quick cleaning and looks fabulous!
Very prompt, friendly, answer questions. Have always had good service from them.
This is 28 year old carpet Another great experience! Professional, prompt always on time and courteous they do a great job! I’ve been using them for over 9 years a couple of times a year.The cleaners are nice and trustworthy people! Terrific family owned small business. Please support them!
The young man who cleaned our carpets was very easy to talk to and very polite.
Always a great experience with Phoenix Cleaning Solutions!! Friendly, professional and they do a fabulous job. My go to for sure!
Excellent job! I just moved into town, when I unrolled the rugs I was a little sad by how dingy they looked. I called Phoenix cleaning solutions and I couldn’t be happier. 🐦🔥 Fast, friendly, reliable, & competent. I will definitely be calling in a year for my maintenance cleaning.
Great customer service, great cleaning!!! What can I say? When u have the best you stay with the best! Been using Phoenix for years.
Excellent carpet cleaning service ! Thorough ,polite and on time. I will use them again and recommend them to my friends.
Really great customer service from start to end. They did an amazing job on our carpets. I appreciated them being flexible and responsive as I was trying to coordinate a lot during move in. Would absolutely recommend them and use them again.
Jason was on time and did a thorough job. Will be using Phoenix for all my carpet cleaning needs!
Had a wonderful experience.. Office staff (Morgan) was very helpful and professional. Nate and John arrived on time and did an excellent job. They were very helpful with suggestions for future stains and carpet care. 100% recommend and 100% will hire the service again . Thank You!!
Best carpet cleaning company! I had spots on cream carpet that I thought would never come out! Previous company done a horrible job and actually made it worse but Phoenix made it look brand new!!
I have used Phoenix Cleaning Solutions multiple times over the years. The most recent service was for carpet cleaning and upholstery cleaning for a couch, loveseat, and large chair. They have always had exceptional service and are always a pleasure to work with. Highly recommend!!
Phoenix did a great job. They made an almost 40 year old carpet look practically brand new!
I have been using them for almost 20 years. They are so professional, on-time and do the best job! I would never use anyone else. Small business is where you receive the kind of wonderful, personal service you get from Phoenix!!!
Gentlemen were quick and courteous. They cleaned after themselves and left everything neat and dry. Definitely will be using their service again in the future.
Clean carpet!!! Timely, excellent cleanup,
I was almost ready to push the button on tearing up my kitchen tile. Phoenix did an amazing job getting the grout cleaned on my white tiles. And the carpet has new life breathed into it! On time, efficient, professional and friendly. No aggressive up selling. The price is what was quoted. Highly recommend.
I have 23 year old carpet with stains from animals and children and they had never been professionally cleaned. I had only used my steam vac cleaner on stains in the past but it never could get the stains lifted. Now my carpets look so refreshed and smell so much better. I am grateful and though the statins are…
Exceptional service! Very thorough job, prompt, professional. I have now used them twice, and it was consistent.
Very professional and pick up and delivery is certainly top notch. Communication is important and the owner kept me informed of the process.
Josh did a great job! On time, personable, knowledgeable, and did a thorough job! Carpets look great!
My two service techs Nathan and Brandon were very polite quick and efficient.
Always friendly, efficient and do a great job. Will remain a repeat customer.
They did a great job and were on time!
Jason was amazing rugs look great I will be using them again
Like always Jason did an excellent job ...I'm using Phoenix Cleaning Solutions for almost 12 years. ..I highly recommend them...
We have used Phoenix Solutions for several years. They are always prompt and they are especially careful of our furnishings when cleaning, and they do an excellent job. They returned at no charge for a follow-up visit to take care of a recurring coffee stain.
Very pleased with Phoenix Carpet Cleaning. Outstanding cleaning at a reasonable price. Highly recommend this business.
Great service Professional gentleman and carpet looks brand new!
Arrived on time…friendly and quite professional..carpets beautiful…
They were responsive, on time and went over my concerns before starting.
These guys are great! Very respectful, professional and courteous!
showed up on time, went right to work, and did an excellent and complete job of cleaning the wall to wall carpets in 5 rooms and a hallway for a very reasonable price. Highly recommend these folks!
I have been using Phoenix for years in my business, Now Hear This Audiology in Raleigh, and their carpeting cleaning services are excellent. Everything looks like new when they leave, and we get a lot of traffic! Staff is always friendly, gives thorough instructions, and always so helpful.
Super easy to schedule with, great prices and they did an amazing job. I thought I’d have to replace carpets, but thought I’d try cleaning just in case. Turned out- cleaning was enough! Phoenix saved me $1000’s.
Efficient, courteous, on time and did an excellent job. Very pleased with the results.
Steam cleaning for stairs, 4 bedrooms and hallway....pricey!!!
I have been a customer of Phoenix for years. They do quality work for reasonable prices and I even trust them with my oriental carpets. Very easy to work with and helpful! Highly recommend.
Josh was punctual, courteous and professional.
Our dog had an accident in the upstairs loft and after the carpet was steam cleaned, it looked brand new again! Satisfied customer!
Phoenix is my go-to carpet cleaner. They've yet to miss a spot, and even went above and beyond and cleaned my area rug (over the carpet) for me as well.
Awesome and efficient service. The B.E S.T.
The service I received from Phoenix Cleaning Solutions was excellent. Josh and his team were prompt, flexible and efficient. The carpet cleaning they provided means the world to my elderly Aunt. Five stars!!!
Am thoroughly pleased w/ carpet cleaning. Especially liked the way he moved things around and elevated items, to clean underneath and around furniture
Nate was on time and did an outstanding job. Very respectful!
Upholstery and Carpet cleaning services provided. Everything looked great after cleaning. Fast, courteous and professional service.
Awesome job. Looks great and a great price. Thank you
Knowledgeable, friendly crew who did an outstanding job cleaning our carpet. It looks so much better!
Always excellent service and they take such good care of me and my carpets.
Very efficient. The guys were friendly and my carpets look GREAT (large living room, bedroom and hall). I will definitely use Phoenix again.
The staff was polite, efficient and explained the cleaning well.
Great service from start to finish! Great job on the carpet cleaning and very cordial cleaning staff.
Jason Ray did a great job cleaning our carpet! He arrived when expected. He was very nice and professional.
Phoenix Carpet Cleaning did not disappoint. They were very easy to work with and were prompt. Great communication and did a fantastic job on our carpets. I would recommend and refer to anyone!
The guys that came were on time, friendly and did a fabulous job. My area rug, chair and ottoman look brand new. Highly recommend this company.
The technicians were on time, very professional, and knowledgeable. Service lasted the length of time I was quoted when I made my appointment via phone. All of my rugs look great! Will definitely be using them again. Absolutely recommend!
Timely, friendly and professional. Carpet looks great!
Great service today on several rooms and 2 sets of stairs. Very happy with the results. Highly recommend 🐦🔥
Fast and easy to set up! Great job!
The service was great My carpet look so good . Nate is very kind he took his time . I will be using them again 💜
We have used Phoenix Carpet Cleaners for over 25 years. They have tackled everything from raccoon pee in our minivan to dog diarrhea. Every time, they come on time and with a can do spirit! We appreciate your tenacity in tackling this veterinarian’s family of crazy messes. Thank you for always being kind and…
Phoenix Cleaning Solutions did a superb job on my old, pretty rugs! Kept me advised, came on time, so glad to have them back, all cleaned and lovely.
Phoenix Cleaning Solutions did an amazing job! Very professional and quick! I am very pleased with the results. 10/10 recommend.
I have used Phoenix for years and have always been pleased. They provide a good service for a reasonable price. You can’t ask for more!!
I’ve been Using Phoenix cleaning services for many many years, I am never disappointed. I recommend them highly.
Jason cleaned carpet in the master bedroom, hallway and staircase. He did a terrific job and even removed some paint stains that I never thought would come out. He was personable, professional, and I would certainly value his help again! Thank you !
Excellent service all around! This is my new go-to carpet cleaning company. Thank you!
Very professional friendly helpful I definitely would refer them to anyone!
Highly recommend Phoenix Carpet Cleaning Solutions. Morgan quickly responded to my inquiry and scheduled a cleaning a couple of days later. The two gentlemen arrived promptly as scheduled, and were both professional, courteous, and extremely proficient. The carpet looks like new and smells great. I will definitely use them again.
Friendly guys and our area rugs and carpets look great! Outstanding customer service from initial call to cleaning.
Always receive first class service from Phoenix. Have used them for almost 15 years. Thank you.
Great experience with this company! They arrived on time and cleaned a carpeted guest suite, along with making two white couches look like new again. Very pleased and highly recommend this company.
Had a spill on a specialty area rug and Phoenix Cleaning Solutions took excellent care of it! Easy appointment request, courteous scheduling call, prompt and professional crew, and worked efficiently.
Josh came and he was very professional and knowledgeable! He cleaned our large living room area and 3 bedrooms. He wasn’t sure if he could get couple of the stains out, but once finished, we were able to determine the stains and discoloration were removed successfully. We were very happy with how all the carpets in…
Workers were friendly, professional, and did a great & thorough job deodorizing a sectional!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 208 | $153–$315 |
| Upholstery cleaning | 86 | $170–$340 |
| General carpet cleaning | 77 | $146–$303 |
| Area rug cleaning | 61 | $158–$434 |
| Pet stain & odor removal | 56 | $144–$260 |
