How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREPhoenix Cleaning Solutions
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 1,020 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Phoenix Cleaning Solutions for 5 kinds of job.
Phoenix Cleaning Solutions for carpet steam cleaning
Clear ✕All 208 Google reviews tagged “Carpet steam cleaning” · showing 160
Great cleaning job on older, mid price range rug. We are going to try our higher priced rugs next. Very nice and very good.
Phoenix was amazing I was going to replace my carpet and they came in quickly changing that idea. I’m not sure what chemicals they used but put carpet will not need to be replaced.!
John did a great job and as a bonus was very personable
These young men were courteous and extremely efficient. They promised to come back if there were any issues. I did have one spot and they came back and took care of it. These folks are true to their word and do great work.!
Friendly guys quick cleaning and looks fabulous!
Very prompt, friendly, answer questions. Have always had good service from them.
This is 28 year old carpet Another great experience! Professional, prompt always on time and courteous they do a great job! I’ve been using them for over 9 years a couple of times a year.The cleaners are nice and trustworthy people! Terrific family owned small business. Please support them!
The young man who cleaned our carpets was very easy to talk to and very polite.
Always a great experience with Phoenix Cleaning Solutions!! Friendly, professional and they do a fabulous job. My go to for sure!
Excellent job! I just moved into town, when I unrolled the rugs I was a little sad by how dingy they looked. I called Phoenix cleaning solutions and I couldn’t be happier. 🐦🔥 Fast, friendly, reliable, & competent. I will definitely be calling in a year for my maintenance cleaning.
Great customer service, great cleaning!!! What can I say? When u have the best you stay with the best! Been using Phoenix for years.
Excellent carpet cleaning service ! Thorough ,polite and on time. I will use them again and recommend them to my friends.
Really great customer service from start to end. They did an amazing job on our carpets. I appreciated them being flexible and responsive as I was trying to coordinate a lot during move in. Would absolutely recommend them and use them again.
Jason was on time and did a thorough job. Will be using Phoenix for all my carpet cleaning needs!
Had a wonderful experience.. Office staff (Morgan) was very helpful and professional. Nate and John arrived on time and did an excellent job. They were very helpful with suggestions for future stains and carpet care. 100% recommend and 100% will hire the service again . Thank You!!
Best carpet cleaning company! I had spots on cream carpet that I thought would never come out! Previous company done a horrible job and actually made it worse but Phoenix made it look brand new!!
I have used Phoenix Cleaning Solutions multiple times over the years. The most recent service was for carpet cleaning and upholstery cleaning for a couch, loveseat, and large chair. They have always had exceptional service and are always a pleasure to work with. Highly recommend!!
Phoenix did a great job. They made an almost 40 year old carpet look practically brand new!
I have been using them for almost 20 years. They are so professional, on-time and do the best job! I would never use anyone else. Small business is where you receive the kind of wonderful, personal service you get from Phoenix!!!
Gentlemen were quick and courteous. They cleaned after themselves and left everything neat and dry. Definitely will be using their service again in the future.
Clean carpet!!! Timely, excellent cleanup,
I was almost ready to push the button on tearing up my kitchen tile. Phoenix did an amazing job getting the grout cleaned on my white tiles. And the carpet has new life breathed into it! On time, efficient, professional and friendly. No aggressive up selling. The price is what was quoted. Highly recommend.
I have 23 year old carpet with stains from animals and children and they had never been professionally cleaned. I had only used my steam vac cleaner on stains in the past but it never could get the stains lifted. Now my carpets look so refreshed and smell so much better. I am grateful and though the statins are…
Exceptional service! Very thorough job, prompt, professional. I have now used them twice, and it was consistent.
Very professional and pick up and delivery is certainly top notch. Communication is important and the owner kept me informed of the process.
Josh did a great job! On time, personable, knowledgeable, and did a thorough job! Carpets look great!
My two service techs Nathan and Brandon were very polite quick and efficient.
Always friendly, efficient and do a great job. Will remain a repeat customer.
They did a great job and were on time!
Jason was amazing rugs look great I will be using them again
Like always Jason did an excellent job ...I'm using Phoenix Cleaning Solutions for almost 12 years. ..I highly recommend them...
We have used Phoenix Solutions for several years. They are always prompt and they are especially careful of our furnishings when cleaning, and they do an excellent job. They returned at no charge for a follow-up visit to take care of a recurring coffee stain.
Very pleased with Phoenix Carpet Cleaning. Outstanding cleaning at a reasonable price. Highly recommend this business.
Great service Professional gentleman and carpet looks brand new!
Arrived on time…friendly and quite professional..carpets beautiful…
They were responsive, on time and went over my concerns before starting.
These guys are great! Very respectful, professional and courteous!
showed up on time, went right to work, and did an excellent and complete job of cleaning the wall to wall carpets in 5 rooms and a hallway for a very reasonable price. Highly recommend these folks!
I have been using Phoenix for years in my business, Now Hear This Audiology in Raleigh, and their carpeting cleaning services are excellent. Everything looks like new when they leave, and we get a lot of traffic! Staff is always friendly, gives thorough instructions, and always so helpful.
Super easy to schedule with, great prices and they did an amazing job. I thought I’d have to replace carpets, but thought I’d try cleaning just in case. Turned out- cleaning was enough! Phoenix saved me $1000’s.
Efficient, courteous, on time and did an excellent job. Very pleased with the results.
Steam cleaning for stairs, 4 bedrooms and hallway....pricey!!!
I have been a customer of Phoenix for years. They do quality work for reasonable prices and I even trust them with my oriental carpets. Very easy to work with and helpful! Highly recommend.
Josh was punctual, courteous and professional.
Our dog had an accident in the upstairs loft and after the carpet was steam cleaned, it looked brand new again! Satisfied customer!
Phoenix is my go-to carpet cleaner. They've yet to miss a spot, and even went above and beyond and cleaned my area rug (over the carpet) for me as well.
Awesome and efficient service. The B.E S.T.
The service I received from Phoenix Cleaning Solutions was excellent. Josh and his team were prompt, flexible and efficient. The carpet cleaning they provided means the world to my elderly Aunt. Five stars!!!
Am thoroughly pleased w/ carpet cleaning. Especially liked the way he moved things around and elevated items, to clean underneath and around furniture
Nate was on time and did an outstanding job. Very respectful!
Upholstery and Carpet cleaning services provided. Everything looked great after cleaning. Fast, courteous and professional service.
Awesome job. Looks great and a great price. Thank you
Knowledgeable, friendly crew who did an outstanding job cleaning our carpet. It looks so much better!
Always excellent service and they take such good care of me and my carpets.
Very efficient. The guys were friendly and my carpets look GREAT (large living room, bedroom and hall). I will definitely use Phoenix again.
The staff was polite, efficient and explained the cleaning well.
Great service from start to finish! Great job on the carpet cleaning and very cordial cleaning staff.
Jason Ray did a great job cleaning our carpet! He arrived when expected. He was very nice and professional.
Phoenix Carpet Cleaning did not disappoint. They were very easy to work with and were prompt. Great communication and did a fantastic job on our carpets. I would recommend and refer to anyone!
The guys that came were on time, friendly and did a fabulous job. My area rug, chair and ottoman look brand new. Highly recommend this company.
The technicians were on time, very professional, and knowledgeable. Service lasted the length of time I was quoted when I made my appointment via phone. All of my rugs look great! Will definitely be using them again. Absolutely recommend!
Timely, friendly and professional. Carpet looks great!
Great service today on several rooms and 2 sets of stairs. Very happy with the results. Highly recommend 🐦🔥
Fast and easy to set up! Great job!
The service was great My carpet look so good . Nate is very kind he took his time . I will be using them again 💜
We have used Phoenix Carpet Cleaners for over 25 years. They have tackled everything from raccoon pee in our minivan to dog diarrhea. Every time, they come on time and with a can do spirit! We appreciate your tenacity in tackling this veterinarian’s family of crazy messes. Thank you for always being kind and…
Phoenix Cleaning Solutions did a superb job on my old, pretty rugs! Kept me advised, came on time, so glad to have them back, all cleaned and lovely.
Phoenix Cleaning Solutions did an amazing job! Very professional and quick! I am very pleased with the results. 10/10 recommend.
I have used Phoenix for years and have always been pleased. They provide a good service for a reasonable price. You can’t ask for more!!
I’ve been Using Phoenix cleaning services for many many years, I am never disappointed. I recommend them highly.
Jason cleaned carpet in the master bedroom, hallway and staircase. He did a terrific job and even removed some paint stains that I never thought would come out. He was personable, professional, and I would certainly value his help again! Thank you !
Excellent service all around! This is my new go-to carpet cleaning company. Thank you!
Very professional friendly helpful I definitely would refer them to anyone!
Highly recommend Phoenix Carpet Cleaning Solutions. Morgan quickly responded to my inquiry and scheduled a cleaning a couple of days later. The two gentlemen arrived promptly as scheduled, and were both professional, courteous, and extremely proficient. The carpet looks like new and smells great. I will definitely use them again.
Friendly guys and our area rugs and carpets look great! Outstanding customer service from initial call to cleaning.
Always receive first class service from Phoenix. Have used them for almost 15 years. Thank you.
Great experience with this company! They arrived on time and cleaned a carpeted guest suite, along with making two white couches look like new again. Very pleased and highly recommend this company.
Had a spill on a specialty area rug and Phoenix Cleaning Solutions took excellent care of it! Easy appointment request, courteous scheduling call, prompt and professional crew, and worked efficiently.
Josh came and he was very professional and knowledgeable! He cleaned our large living room area and 3 bedrooms. He wasn’t sure if he could get couple of the stains out, but once finished, we were able to determine the stains and discoloration were removed successfully. We were very happy with how all the carpets in…
Workers were friendly, professional, and did a great & thorough job deodorizing a sectional!
Quick, efficient and cleaned sofa nicely -on time and respectful! Second time we’ve used Phoenix and we will use again-
Showed up on time. Carpet on stairs looks so much better after the cleaning.
Got a lesson on handmade rugs. Great job
I found Phoenix Cleaning Solutions on the BBB website with an A+ rating. They came out in a few days, and the day of the cleaning, kept me informed of their arrival time. They went straight to work and were very courteous. The carpet looks great, and the couch looks brand new. Will definitely use them again.
I was very pleased with the service provided by Phoenix from start to finish. It was friendly and professional. I do recommend their business.
Carpets and upholstery looks great! They got me in with short notice and were very quick. We've used them a few times now and they are always great.
The team arrived on time and moved efficiently through their cleaning. I had two area rugs that needed attention. We talked through possibilities and I chose to have one cleaned, addition to my original order. Tech was knowledgeable and clear about my options. My rug and the carpeting look beautiful. I hardly believe the improvement. Great job!
Did an excellent job on rugs and carpet. Very friendly. Would definitely use again and highly recommend!!
Prompt, polite, professional! Good communication and excellent service.
Great two guys did a wonderful job and explained everything could not have been nicer thanks so much !!! Bb
I highly recommend Phoenix Cleaning Solutions for carpet & area rug cleaning. Nate is an extremely professional & personable service technician and the company's pricing is very reasonable.
Great experience. The communication was wonderful. He was on time , professional , carpets look great! Would highly recommend!
We had a troublesome spot that kept wicking up and Pheonix kept coming back at no additional charge until it was gone.
Phoenix Cleaning Solutions were the best!!
Person who came out was friendly and service was super fast.
Bill did an amazing job. The cleaning was even. Last time it was blotchy So far I’m pleased. He got the stains out of the carpet that were left. He took all the cushions back to the shop to clean them and will bring them back when they are done. Hopefully he will be able to do as good of a job as he did on the…
Carpet got cleaned and the team that did it was efficient and successful removing some stains we didn’t think would come out.
Thank you, Morgan, Josh, and Thomas for the great job. I appreciated your help and expertise.
Great service from the pickup to delivery. The oriental rug looks the best it had in years.
GREAT timeliness and service. I have multiple animals and getting a carpet clean every day 1-2 years is essential. Everyone is professional and arrived 15 minutes ahead of their scheduled time to set up. My only complaint this time around: you can clearly see where they stopped under the couch (2nd photo) despite…
Exceptional service. On time, efficient, respect of workspace, well mannered and honest.
Excellent service. Technicians who came out cared and worked hard to fix my problem. Had an exploded ink pen all over the carpet and they got it all out
Great carpet cleaning!! Efficient friendly and capable ! Definitely recommend- 10 out of 10
Everything was great
Can’t refer Phoenix any louder and to too many people! I tell everyone about their talent, professionalism, advanced technology and above all, their amazing staff. I’d give more than 5 stars if I could!
I recently used Phoenix Cleaning Solutions to clean the carpet in my home & couldn’t be happier. I didn’t take him long at all to complete, which was a plus. I definitely recommend using this company!!!
Thank you for cleaning my carpets today. You did a very nice job!
Phoenix is fantastic. They always make my carpet and upholstered chairs look like new. Thank you.
Our wool rug came back looking great, one small old stained remained as was expected but much improved. Great professional service, pickup and delivery. I would definitely use them again.
Very honest, professional and reasonably priced compared to others who gave me a quote. Excellent outcome on my carpet!
We had ours stairs steam cleaned and we saw some spots that were overlooked. I let them know and was immediately contacted by the owner who wanted to make things right. Thank you for the excellent customer service Jim!
Staff was friendly and courteous and on time as scheduled. Cleaned one bedroom and stairs. Only one thing I wondered about was whether they moved the chairs, night stands, and dresser in the bedroom and cleaned the carpet under them. Thought perhaps more furniture moving should have been done for a more thorough job.
Great job! Steam cleaned my carpet. Very nice guys! OMG, looks almost like new!
Phoenix Cleaning Solutions was the best service I have used. I will certainly use them again in the future. Josh and Scott were fantastic, and removed the heavily deep soiled stains in my carpet. I am extremely pleased with the results, and recommend using them.
Had all our carpets cleaned before putting our house on the market and Phoenix was so easy to work with and did a great job.
Outstanding! Jason was polite, professional, and knowledgeable. He was extra careful with my furnishings. My carpet looks brand new, and it is 27 years old. On a 5 star rating I would bump to a 10!!
Always the best service! Our carpets look SO clean and service is caring and kind.
Small independent business, prompt responding, arrived on time! Very nice guys, very accommodating and answered all my questions. Both carpets look great! Highly recommend.
They cleaned our upstairs carpets in 3 bedrooms and our loft, 2 rugs and our couch. Everything came out excellent and our technician was very friendly. We will be using Phoenix again for all of our cleaning needs!
Always the best customer service and the cleaning is top notch. Our carpet and chairs at our school are spotless.
Carpet looks good very nice to work with
Very accommodating and great work
We had all the bedrooms and the family room carpets cleaned. The guys were on time very friendly and did a fantastic job. I highly recommend this company.
Absolutely amazing company! I will use them from now on!
What an amazing company through and through! We had the best customer service prior to our carpet cleaning and that continued all the way to finish! Nate was our tech and was very thorough and efficient. Carpets look and smell great!
Easy to order and schedule, kept all promises about time, easy pay online, techs answered all questions.
They came earlier and prepared the area and did a great job cleaning or upstairs carpets.
We had a carpet cleaning guy for years that was truly a wizard when it came to all things carpet cleaning. He was the absolute best. Then he retired. But he recommended these folks so we gave him a try. Fantastic customer service. Super nice guys. Did a great job!
Josh and John were very knowledgeable, quick and efficient. Our carpets look great
Scott arrived as promised, completed the job thoroughly, while providing details on the carpet condition.
Very professional, they took extra care (and cleaning) of my off white sodas. I had on oriental cleaned and it turned out great - I will trust them with my others.
Dog lost a nail and I had a ton of blood on my carpet. Billy came back out after the original service and worked diligently to help get it resolved. Amazing service. Very knowledgeable. Would highly recommend.
Timely, professional. Courteous. Excellent quality.
The team worked a miracle cleaning my carpets. I'm impressed at the results! Ill use them again in the future.
Just had another carpet cleaning, all of upstairs including stairs and hallway. Also one 12x12 rug downstairs. Always exceptional service by all of the employees for the last 12 years. Love this business!
Prompt, efficient, and effective!
Great job, as always. I won't call anyone else! Their teams always do a great job, are always polite and always helpful. Highly recommend them. Having been using them for years!
Great customer service and decent prices. I called to have my house cleaned, they reached out to me quickly and arrived early. They did a great job and I’ll definitely be using them again in the future. Thanks again for the help! Even dog friendly.
Rugs look great and clean They were on time and efficient
Excellent service. Professional quality
Great service!! Got my stains out and it was very smooth and fast cleaning process
Outstanding experience with Phoenix Cleaning Solutions!. The spaces that were cleaned amazed me. I will definitely use them in the future and won’t wait so long to do so.
On time. Very polite. Excellent job!!
Great quality of work and super nice!!
Phoenix Cleaning Solutions is fantastic! The staff is incredibly knowledgeable and clearly know their craft. Scheduling was quick and easy, and the whole process was efficient from start to finish. Their prices are very affordable, and the results speak for themselves—my carpet looks brand new! I couldn’t be happier…
Very prompt arrival and professional service. I had two area rugs and steps cleaned and they look fantastic!
Great clean job and friendly service.
We had a townhouse with carpet on the second floor. We have a dog, so if you could imagine how much shedding was on the carpet that’ll tell you about how hard at times it was to clean! Our cleaner did an amazing job and even took out all the stains our dog left behind. He was quick and friendly throughout the whole process! Highly recommend Phoenix!
Wonderful company. The team was great to work with. They kept me informed the whole way through. Highly recommend
Excellent results. GREAT PRICE! Loved the guys that came to the house and cleaned our carpet! Highly recommend!!!
Paul & John were friendly, efficient & neat. Our carpets look great, thank you
Jason and Travon did a fabulous job of cleaning up some carpet that we thought was a total loss. Were on time, if not early, got to work, and were gone. Nice guys. Great job. Thank you!!
Great service very friendly and professional
Phoenix always does a great job. They are professional and responsive. I have used them for years on the properties that I manage.
I have been using Phoenix for years. They are excellent! I highly recommend them!
I was so pleased! I had an awful looking stain which would not be easy to remove. But Phoenix service did it. I am so happy and grateful with what was accomplished. The stain is no more!!
**Excellent Carpet Cleaning Service** Phoenix cleaning solutions did an outstanding job cleaning my carpets. Scott and Billy were extremely professional throughout the entire process and clearly take pride in their work. The results speak for themselves - my carpets look fantastic! I was impressed by their attention…
I have used this company in years past. They have always done what we agreed to, show up on time, and charge a reasonable rate.
Josh was awesome, very professional and honest.
Phoenix Cleaning Solutions did an incredible job. They were able to clean all the spots from my fur babies. They arrived on time and the customer service was great. Would strongly recommend them for your future needs.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 208 | $153–$315 |
| Upholstery cleaning | 86 | $170–$340 |
| General carpet cleaning | 77 | $146–$303 |
| Area rug cleaning | 61 | $158–$434 |
| Pet stain & odor removal | 56 | $144–$260 |
