How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREPhoenix Cleaning Solutions
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 1,020 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Phoenix Cleaning Solutions for 5 kinds of job.
Phoenix Cleaning Solutions for general carpet cleaning
Clear ✕All 77 Google reviews tagged “General carpet cleaning”
They (Josh and Thomas) did a great job—very quick and very thorough. They are nice guys and easy to work with
Highly recommend! Communication was excellent, price was very fair, the carpets look great, Jason was very polite and arrived within the one hour window I was given.
Phoenix Cleaning performed our annual carpet cleaning, and we were delighted with the result. Josh completed the work quickly and thoroughly. We have used Phoenix for many years now and have always been pleased with their service.
Great customer service, great cleaning!!! What can I say? When u have the best you stay with the best! Been using Phoenix for years.
Really great customer service from start to end. They did an amazing job on our carpets. I appreciated them being flexible and responsive as I was trying to coordinate a lot during move in. Would absolutely recommend them and use them again.
Easy to work with, throuough and complete, would use again
On time, courteous and very thorough!! 2nd time used and will use in the future.
Easy to schedule, fast and effecient but most of all CLEAN and smells good too!
Exceptional service! Very thorough job, prompt, professional. I have now used them twice, and it was consistent.
Jason was excellent. Very careful around hardwood floors. He also got a tough stain and wear mark out.
Our tech was awesome . I forgot his name already but he was absolutely awesome . He met our dog first so that she wasn’t so anxious . Carpet looks great
Very thorough and efficient service!
Incredibly easy to schedule and seamless service. The house visits are key. The prices are reasonable for that service as well.
Excellent communication, showed up on time, very polite, rugs look amazing!
Professional and quick. Area rugs look great again.
showed up on time, went right to work, and did an excellent and complete job of cleaning the wall to wall carpets in 5 rooms and a hallway for a very reasonable price. Highly recommend these folks!
I have been a customer of Phoenix for years. They do quality work for reasonable prices and I even trust them with my oriental carpets. Very easy to work with and helpful! Highly recommend.
Prompt and professional.
Excellent service and professionalism. Highly recommend!
Prompt and Professional Service. Thank you!
Jason was our tech today. He arrived a little early, which was great for us, and he was done quickly. Thanks Jason ! The carpet looks fresh and clean again!
Amazing job on the carpets, shower tile, and upholstery. This is my third time using Phoenix and will absolutely do it again. They were able to get out really challenging stains on dining chairs and our rugs during their first visit. Second time I had them clean outdoor cushions, two other rugs, a chair, and our…
Very professional friendly helpful I definitely would refer them to anyone!
Excellent service. I have used Phoenix cleaning for several years. Friendly professional, and high-quality.
I have used Phoenix for more than a decade. They are prompt, professional, and always do an excellent job.
Phoenix was able to clean edges like no other rug cleaner we've used before. Their work is top notch and the folks we worked with were very accommodating and friendly. We'll use Phoenix in the future for all our rugs and tile needs. Thank you for a job well done!
Had a spill on a specialty area rug and Phoenix Cleaning Solutions took excellent care of it! Easy appointment request, courteous scheduling call, prompt and professional crew, and worked efficiently.
Josh came and he was very professional and knowledgeable! He cleaned our large living room area and 3 bedrooms. He wasn’t sure if he could get couple of the stains out, but once finished, we were able to determine the stains and discoloration were removed successfully. We were very happy with how all the carpets in…
Very professional and courteous from the booking appointment right through the finished job. Excellent communication along the way as well. Highly recommend Phoenix Cleaning Solutions
Wonderfully professional. It’s always a pleasure dealing with them and they do a great job. Thank you.
Joe was pleased with the service
Carpets and upholstery looks great! They got me in with short notice and were very quick. We've used them a few times now and they are always great.
Great, professional carpet cleaning company. I’ve used them a few times already, each time with great results.
Very personable and thorough. Thanks for a great job!
Prompt, polite, professional! Good communication and excellent service.
Very Professional and friendly. Easy to work with and incredible cleaning.
Great Job!!
Jason was prompt, personable, polite and knowledgeable. He explained the process and answered all my questions. I had several area rugs, the stairs and 2 couches cleaned. He did a phenomenal job and cleaned all sides of the couches, cushions and pillows. I was able to focus on the things I needed to do, as he…
Courteous, professional, friendly and knew what they were doing and performed carefully and efficiently... Completely satisfied... Start to finish!!
This is the second time I have used Phoenix. They do a great job. Are always personal and professional. I highly recommend them.
Exceptional service. On time, efficient, respect of workspace, well mannered and honest.
Great service, reliable and carpets look clean
Super nice, very prompt and professional and my carpet and rug look great!
I recently used Phoenix Cleaning Solutions to clean the carpet in my home & couldn’t be happier. I didn’t take him long at all to complete, which was a plus. I definitely recommend using this company!!!
Great service! The guys were great! Very professional, quick and thorough!
Great job! Steam cleaned my carpet. Very nice guys! OMG, looks almost like new!
Very pleased with Phoenix Cleaning Solution. Cleaning team very company oriented and kept me informed about before and after cleaning. I would definitely use service again.
Great experience!! Timely and does a phenomenal job!
I have used Phoenix to clean the carpets after move out, before move in, after a bathroom renovation. They have done excellent work all around. They explain everything they did and the types of stains they found. Explaining stain vs discoloration. After my renovation, there was mysterious orange staining on the…
My old carpet was disgusting with a few stains I considered to be permanent. But to my surprise and great pleasure, Jason worked a miracle. The carpet hasn’t looked this nice in years. If there were 10 stars to rate Phoenix, I’d give them all ten. I highly recommend Phoenix for carpet cleaning. I feel sure their other services are just good. Gin Reed
They cleaned our upstairs carpets in 3 bedrooms and our loft, 2 rugs and our couch. Everything came out excellent and our technician was very friendly. We will be using Phoenix again for all of our cleaning needs!
My carpets were cleaned in an efficient manner as well as timely fashion. The workers were polite and arrived on time.
I’ve used Phoenix cleaning solutions for quite a while now and they do quality work. The technicians are friendly, and I like the idea that it’s a family run business and not a franchise. The main thing that’s important to me is quality work and that’s what I’ve gotten for the last 10 years or so. I highly recommend their services!
Very professional, they took extra care (and cleaning) of my off white sodas. I had on oriental cleaned and it turned out great - I will trust them with my others.
Excellent Service. My technicians were friendly and professional. Will call again for my carpet cleaning needs.
The appointment was made quickly, and once again, pet odors are wiped clean! I love Phoenix!
Carpet was cleaned quickly. Overall a good job. Some areas at edge of carpet still a little dirty, but maybe that's the cleanest it can get.
Professional, thorough and excellent customer service. The yoiung man that delivered the rugs to my home was very nice and very helpful--not to mention professional.
My carpet looks so clean! They did a great job. Will definitely use them again.
Jason cleaned our carpets this morning and they look like new! Very pleased with the results!
Wonderful company. The team was great to work with. They kept me informed the whole way through. Highly recommend
Jason was efficient and did thorough job. Thanks!
Nate gave us exceptional service. From the initial consultation to the final walk-through he was professional, courteous, and thorough. I appreciate how knowledgeable he was as well. I highly recommend Phoenix Cleaning Solutions!
Jason was timely and worked very efficiently.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 208 | $153–$315 |
| Upholstery cleaning | 86 | $170–$340 |
| General carpet cleaning | 77 | $146–$303 |
| Area rug cleaning | 61 | $158–$434 |
| Pet stain & odor removal | 56 | $144–$260 |
