How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREPhoenix Cleaning Solutions
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 1,020 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Phoenix Cleaning Solutions for 5 kinds of job.
Phoenix Cleaning Solutions for upholstery cleaning
Clear ✕All 86 Google reviews tagged “Upholstery cleaning”
They (Josh and Thomas) did a great job—very quick and very thorough. They are nice guys and easy to work with
These young men were courteous and extremely efficient. They promised to come back if there were any issues. I did have one spot and they came back and took care of it. These folks are true to their word and do great work.!
Always a great experience with Phoenix Cleaning Solutions!! Friendly, professional and they do a fabulous job. My go to for sure!
The service guys were excellent and worked fast but truthfully I was a little disappointed that they were unable to do anything at all to eliminate pet odors which was the whole reason I was having this done. They sad that because the rugs were natural fibers (wool) there was nothing that they could do. It was a lot of money to solve very little.
Arrived on time, extremely professional and did a great job of cleaning our chairs. Will definitely use their services in the future.
I have used Phoenix Cleaning Solutions multiple times over the years. The most recent service was for carpet cleaning and upholstery cleaning for a couch, loveseat, and large chair. They have always had exceptional service and are always a pleasure to work with. Highly recommend!!
Both of the men were extremely knowledgeable, courteous, and efficient.
Quick service, great price, friendly tech
I have been using them for almost 20 years. They are so professional, on-time and do the best job! I would never use anyone else. Small business is where you receive the kind of wonderful, personal service you get from Phoenix!!!
Great service. Professional, on time, and no fuss.
Amazing, professional service. We had Nate come for the second time and he is always so kind and professional!! Great results too!
I didn't get a chance to meet the techs...rather I left a code and they came in and got to work. When I returned home I was pleasantly surprised at how clean my upholstery and carpet looked. My couch cushions looked brand new. Another nice detail is that they locked up for me...without me even asking. There is a…
Another great experience with Phoenix! Easy to schedule an appointment, technicians arrived on time and were friendly and courteous. Professional service at a reasonable price. Thank you so much Morgan, Jason and Thomas!
I found them on Nextdoor. They answered on the first call, was very helpful, and scheduled me relatively quickly. Very easy to work with. As for the cleaning, my two rocking chairs look brand new! They had grease and stains but now look great. The technician, Jason was really nice and made it a good experience. Before and after photos added.
Josh was punctual, courteous and professional.
John and Paul were so professional and did an exceptional job!!! We always get the best service from Phoenix!
Top notch service!! The team that visited our house was professional, knowledgeable, and friendly. I highly recommend Phoenix Cleaners.
Prompt and professional.
Upholstery and Carpet cleaning services provided. Everything looked great after cleaning. Fast, courteous and professional service.
Awesome job. Looks great and a great price. Thank you
We returned to NC about two weeks ago from Florida( a winter stay). Wow, it was a hard winter here, everything was a huge dust ball. So I gave Phoenix Cleaning Soulution a call. History tells us a phoenix rose out of fire and ashes. I am here to tell you my couch and chair rose out of that huge dust ball. High five…
The guys that came were on time, friendly and did a fabulous job. My area rug, chair and ottoman look brand new. Highly recommend this company.
Phoenix was easy to schedule with and did a great job on my upholstery. Highly recommend!
John was very professional, friendly, and competitive. I have used Phoenix Cleaning for several jobs over the years and they always do a good job.
Amazing job on the carpets, shower tile, and upholstery. This is my third time using Phoenix and will absolutely do it again. They were able to get out really challenging stains on dining chairs and our rugs during their first visit. Second time I had them clean outdoor cushions, two other rugs, a chair, and our…
Excellent service. I have used Phoenix cleaning for several years. Friendly professional, and high-quality.
I have used Phoenix for more than a decade. They are prompt, professional, and always do an excellent job.
Always receive first class service from Phoenix. Have used them for almost 15 years. Thank you.
Great experience with this company! They arrived on time and cleaned a carpeted guest suite, along with making two white couches look like new again. Very pleased and highly recommend this company.
Workers were friendly, professional, and did a great & thorough job deodorizing a sectional!
I found Phoenix Cleaning Solutions on the BBB website with an A+ rating. They came out in a few days, and the day of the cleaning, kept me informed of their arrival time. They went straight to work and were very courteous. The carpet looks great, and the couch looks brand new. Will definitely use them again.
I was very pleased with the service provided by Phoenix from start to finish. It was friendly and professional. I do recommend their business.
Carpets and upholstery looks great! They got me in with short notice and were very quick. We've used them a few times now and they are always great.
Very personable and thorough. Thanks for a great job!
Extremely satisfied with my service. We had a sectional couch and 3 rugs cleaned. All look like new after their cleaning. I strongly recommend Phoenix Cleaning Solutions.
Prompt, polite, professional! Good communication and excellent service.
Great Job!!
Jason was prompt, personable, polite and knowledgeable. He explained the process and answered all my questions. I had several area rugs, the stairs and 2 couches cleaned. He did a phenomenal job and cleaned all sides of the couches, cushions and pillows. I was able to focus on the things I needed to do, as he…
Bill did an amazing job. The cleaning was even. Last time it was blotchy So far I’m pleased. He got the stains out of the carpet that were left. He took all the cushions back to the shop to clean them and will bring them back when they are done. Hopefully he will be able to do as good of a job as he did on the…
Exceptional service. On time, efficient, respect of workspace, well mannered and honest.
Great service, reliable and carpets look clean
Can’t refer Phoenix any louder and to too many people! I tell everyone about their talent, professionalism, advanced technology and above all, their amazing staff. I’d give more than 5 stars if I could!
Always get a high quality professional result from Phoenix Cleaning solutions. We highly recommend their upholstry service.
Phoenix is fantastic. They always make my carpet and upholstered chairs look like new. Thank you.
Great service start to finish, communication was great, getting put on the schedule at first availability and taking care of the job which the team did awesome work. Highly recommend.
Great service! The guys were great! Very professional, quick and thorough!
Workers got to my house at the communicated time. They were friendly yet professional and set to work right away. I was happy with the cleaning job and the price.
Great experience!! Timely and does a phenomenal job!
Always responsive when booking appointments! They are quick and efficient plus Do A Great job!
They cleaned our upstairs carpets in 3 bedrooms and our loft, 2 rugs and our couch. Everything came out excellent and our technician was very friendly. We will be using Phoenix again for all of our cleaning needs!
Always the best customer service and the cleaning is top notch. Our carpet and chairs at our school are spotless.
The gentleman was polite and explained the cleaning process. I will call Phoenix again and recommend to friends.
Nate and John were very professional and they did a beautiful job cleaning our beds and rocker swivel chair - highly recommend
The technicians were polite, knowledgeable, and helpful. The treatment was extremely effective to remove numerous stains from the light colored fabric of my sofa.
Scott arrived as promised, completed the job thoroughly, while providing details on the carpet condition.
Very professional, they took extra care (and cleaning) of my off white sodas. I had on oriental cleaned and it turned out great - I will trust them with my others.
They were professional, easy to communicate with, gave a fair quote and did a great job.
Phoenix was great! They were prompt, efficient, and competent with a tricky sofa. Will definitely use them again.
Great job, as always. I won't call anyone else! Their teams always do a great job, are always polite and always helpful. Highly recommend them. Having been using them for years!
I've used this company numerous times over the past few years & every service has been professional, easy, and thorough. They are quick to get me on their schedule & very communicative in their process. I would recommend giving them a call if you are in need of any upholstery cleaning!
I had Phoenix Carpet Solutions clean my upholstery and was very impressed. The team was professional, friendly, and informative throughout the process. The results were amazing and my furniture looks great. Excellent service from start to finish, and I’ll definitely be using them again in the future. Highly recommend without reservation.
Jason did an excellent job. Both chairs look great! Kathy
Outstanding experience with Phoenix Cleaning Solutions!. The spaces that were cleaned amazed me. I will definitely use them in the future and won’t wait so long to do so.
Wonderful company. The team was great to work with. They kept me informed the whole way through. Highly recommend
Arrived on time and were very courteous. Explained procedure and answered all of my questions. Very reasonable fee. The furniture looks and smells clean. I am pleased with the whole procedure
I have been using Phoenix for years. They are excellent! I highly recommend them!
Fast professional and fair priced! They did a great job and got me in right away. Will definitely use them again. **Have in fact had to use them again and they were excellent. They got me scheduled right away and the service was impeccable!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 208 | $153–$315 |
| Upholstery cleaning | 86 | $170–$340 |
| General carpet cleaning | 77 | $146–$303 |
| Area rug cleaning | 61 | $158–$434 |
| Pet stain & odor removal | 56 | $144–$260 |
