Jay Scheren2 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorked with me, they were quick and efficient… I had a great experience
PhoneAxiom Express Device Repair - Lynchburg
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%55+7.8Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 15 TV repair servicesPosition by Experts Score among all companies we track in this category. · better than 57%
4.7 ★★★★★ 718 Google reviews · 24 photos
88%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Oct 2026latest review
PhoneAxiom Express Device Repair - Lynchburg at a glance
Google reviewers rate this mobile phone repair shop 4.7 out of 5 based on 718 reviews, with the owner responding to 87% of feedback. Customers frequently praise the staff for punctuality, friendly communication, and providing upfront pricing estimates for services like screen replacements, battery swaps, and data recovery. However, a recurring criticism in lower-rated reviews involves high repair costs and instances where issues were not fully resolved or parts failed shortly after service.
- Google rating: 4.7 out of 5 from 718 reviews (88% five-star).
- Reviews on this page: 718 Google reviews (561 with written comments, 16 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 24, 2026.
- Service: TV Repair Service serving Lynchburg, Virginia.
Data from Google, last updated October 26, 2026.
Score profile vs other TV repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100. PhoneAxiom Express Device Repair - Lynchburg: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it. PhoneAxiom Express Device Repair - Lynchburg: 77/100 on this factor. Category median: 74.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus. PhoneAxiom Express Device Repair - Lynchburg: 93/100 on this factor. Category median: 93.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it. PhoneAxiom Express Device Repair - Lynchburg: 55/100 on this factor. Category median: 86.C
55
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in. PhoneAxiom Express Device Repair - Lynchburg: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it. PhoneAxiom Express Device Repair - Lynchburg: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
718 Google reviews we collected
- 5 stars63588%
- 4 stars274%
- 3 stars81%
- 2 stars112%
- 1 star375%
Praise vs complaints
Phrases our text analysis found in 561 written reviews
- Praise76894%
- Complaints476%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude22327%
- Speed & response19624%
- Quality & results17321%
- Price & value9211%
- Would recommend749%
- Honesty & trust354%
- Communication223%
What customers talk about
We read 561 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Through their incredible technical expertise, determination, and confidence in their abilities, they managed to temporarily bring my phone back to lif…”
“Where do I begin, the gentleman whom was working the front was very rude and extremely not professional, when I asked for a quote, it was extremely o…”
“Worked with me, they were quick and efficient… I had a great experience”
“wonderful service and extremely patient and supportive of folks with limitations.”
“took apart my phone, didnt fix everything, charged me $450 dollars then forced me to leave a review”
“They gave me the best service with a reasonable price”
“So expensive and they only TEMPORARILY fixed my issue on top of that.”
“They did great work on my daughters phone definitely recommend them.”
“I don't recommend they are expensive rude and not trying stand behind there warranty plan.”
“But what truly sets Phone Axiom apart is their exceptional customer service, genuine empathy, and unwavering commitment to finding solutions.”
“They are running an illegal operation fraud fraud fraud!”
“They kept me informed throughout the entire process, explained my options, and even suggested budget-friendly solutions rather than simply pushing exp…”
People customers mention
- Christian 21 reviews
- Chris 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ramona1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
wonderful service and extremely patient and supportive of folks with limitations.
Vivian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wonderful to deal with a Christian owner. Christian fixed my phone efficiently, timely and was so friendly!
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Appreciated Chris’s expertise while he listened to my phone problem, and giving me advice on how to handle it. Prices for diagnosis and replacement of battery are at competitive rates.
DanielLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took my phone by on a chance they may be able to repair the USB port since it was failing. They had parts on hand and fit my repair in on the fly on a busy Saturday. The employees were incredibly friendly and knowledgeable. Will definitely be going back to them for any repair needs in the future!
GingerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I went in today for a screen protector for my s23 Galaxy at the Bedford location and they were extremely polite and helpful. I really like that this is a family owned and locally operated business. I highly recommend.
Jepp1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service, nice employees. Loved the snacks and the clean setting I was in.
Photos
Customer reviews
4.7 ★★★★★ 718 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Rebecca Farley3 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot say enough wonderful things about Phone Axiom! When my phone suffered a catastrophic failure, complete with failed software and what appeared to be a completely fried device, I feared that some very precious memories were gone forever. Now, I have over 146,000 photos safely stored in the cloud, but during the few days my phone was beginning to fail, I had taken another 1,047 photos that never made it to the cloud! Those photos were trapped on a phone that would no longer function, and I was devastated at the thought of losing memories I could never recreate. Enter the miracle workers at Phone Axiom! Through their incredible technical expertise, determination, and confidence in their abilities, they managed to temporarily bring my phone back to life just long enough to extract ALL 1,047 missing photos! Every. Single. One. But what truly sets Phone Axiom apart is their exceptional customer service, genuine empathy, and unwavering commitment to finding solutions. From the beginning, they approached my situation with an almost 100% confidence that they could get the job done. They kept me informed throughout the entire process, explained my options, and even suggested budget-friendly solutions rather than simply pushing expensive repairs. And just when I thought their service couldn’t get any better, they went the extra mile! Because I had already filed an insurance claim and received a replacement phone, my damaged device needed to be returned to my carrier to avoid additional charges. They even took care of dropping it off at the UPS Store for me! THAT is customer service that goes above and beyond! Phone Axiom didn’t just recover photos. They recovered 1,047 moments in time, memories that money could never replace. Their professionalism, compassion, integrity, and technical expertise have earned my complete trust and gratitude. Hands down, I recommend Phone Axiom! If you’re facing a phone disaster, don’t give up before giving these folks a chance to work their magic! Five stars simply aren’t enough! THANK YOU, Phone Axiom, for turning what seemed impossible into a happy ending!
Debbie CraigLocal Guide · 13 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service. Fast n explained everything so we could understand
john craig1 reviewTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat information and help with old Computer.
Ramona Battle1 reviewTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlewonderful service and extremely patient and supportive of folks with limitations.
Jaydon Burger4 reviewsTotal number of Google reviews Jaydon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHard working
Kennady Robinson1 reviewTotal number of Google reviews Kennady has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally great service! They were nice and so quick with it too :33
Markaz Wood2 reviewsTotal number of Google reviews Markaz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWork was done in timely fashion greatly spoken all around great service
Vivian Williams1 reviewTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful to deal with a Christian owner. Christian fixed my phone efficiently, timely and was so friendly!
Tabitha Okuley2 reviewsTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest costumer service experience. Thanks, Christian!
PhoneAxiom Express Device Repair - Lynchburg on Google Maps →
Business details
- Address: 717B Wards Ferry Rd, Lynchburg, VA 24502
- Phone: (434) 219-3444
- Website: phoneaxiom.com
- Service area: Lynchburg, VA