Physical therapist · Red Bluff, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%90+25.4Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#100 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★198 Google reviews · 13 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Physical Therapy & Wellness 4.9 out of 5 stars based on 198 reviews, noting that the owner responds to all comments. Patients frequently praise the knowledgeable, friendly staff who provide attentive, one-on-one care for various injuries and conditions. Services include pool exercises, electrotherapy, and manual therapy, with many clients highlighting the team's focus on recovery progress and patient communication. A minority of critics mention distractions from television during sessions and issues with aqua aerobics class scheduling, though most feedback remains positive regarding the professional environment.
Google rating: 4.9 out of 5 from 198 reviews (97% five-star).
Reviews on this page: 198 Google reviews (128 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Physical Therapist serving Red Bluff, California.
Data from Google, last updated October 26, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Physical Therapy & WellnessPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Physical Therapy & Wellness: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Physical Therapy & Wellness: 90/100 on this factor. Category median: 96.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Physical Therapy & Wellness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Physical Therapy & Wellness: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
198 Google reviews we collected
4.9of 5
5 stars19297%
4 stars21%
3 stars00%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
98%praise
Praise12998%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7759%
Would recommend2418%
Quality & results1411%
Communication86%
Honesty & trust43%
Speed & response32%
Price & value11%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I’ve dealt with is extremely proficient and kind.”
“Would recommend to other people needed physical therapy.”
“John does a great job of pushing me towards recovery without any sort of emotional gimmicks.”
“I felt included in the details of my care recovery plan and listened to as I spoke to the details in what I believed contributed to my injury.”
“I honestly feel better physically now post injury (and post PT) than I did before I got hurt.”
“Brooks handles the office efficiently and appointments handled on time.”
“His enthusiasm and support mean a great deal.”
People customers mention
Pablo7 reviews
Center6 reviews
Jordan6 reviews
Brooks5 reviews
Mendenhall4 reviews
Dale3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dondi4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Every single staff member is obviously concerned and committed to providing the absolute best care during my recovery no matter what I'm being treated for. I've been coming here for years and would never consider going anywhere else for my rehab. I highly recommend them!
ChanteLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
True engagement and focus to improve your health. I felt included in the details of my care recovery plan and listened to as I spoke to the details in what I believed contributed to my injury.
Evelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This facility actually pushes hard to meet their patients needs! Adian is EXCELLENT!
JasonLocal Guide · 134 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
This place is disgusting. I do not recommend this place at all. Although the people on staff are very nice.
topfuelwrench2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is Bill Rice , staff is amazing .. really appreciate the focus on PT , they know where I’m at at all times on my recovery .. never under or over work me out
Gary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My experience receiving physical therapy at red bluff , physical therapy and wellness from nick has been very positive and the results I receive are good. I have learned certain stretches that improve my sleep.\nAnd the stimulation patches help with my nerves.
I am a person who was involved in 2.We're in car…
Every single staff member is obviously concerned and committed to providing the absolute best care during my recovery no matter what I'm being treated for. I've been coming here for years and would never consider going anywhere else for my rehab. I highly recommend them!
Response from the owner · 2 years ago
Thank you so much for the great review! We really appreciate it.
Chante TurnbowLocal Guide · 16 reviewsiTotal number of Google reviews Chante has written across all businesses on Google Maps, not just this one.
True engagement and focus to improve your health. I felt included in the details of my care recovery plan and listened to as I spoke to the details in what I believed contributed to my injury.
Response from the owner · a week ago
Thank you Chante! We appreciate the feedback.
Evelyn Elliott1 reviewiTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
This is Bill Rice , staff is amazing .. really appreciate the focus on PT , they know where I’m at at all times on my recovery .. never under or over work me out
Response from the owner · a month ago
Thank you Bill!
betty celano2 reviewsiTotal number of Google reviews betty has written across all businesses on Google Maps, not just this one.
My experience receiving physical therapy at red bluff , physical therapy and wellness from nick has been very positive and the results I receive are good. I have learned certain stretches that improve my sleep.\nAnd the stimulation patches help with my nerves.
I am a person who was involved in 2.We're in car accidents, so things have been rough.But between nick and eli , getting results.
Response from the owner · 2 months ago
Thank you Gary!
andy hardin7 reviewsiTotal number of Google reviews andy has written across all businesses on Google Maps, not just this one.
