Home inspector · El Paso, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 27 building inspectorsiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★135 Google reviews · 14 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pillar To Post Home Inspectors 4.9 out of 5 based on 135 reviews, noting the owner responds to 99 percent of feedback. Customers frequently praise the thoroughness of home inspections, clear communication, and detailed reports that identify property issues. Many highlight prompt scheduling, professional explanations during visits, and reasonable pricing for standard and reinspection services. One low-star review criticized the business for unreachable phone lines and an incorrect physical address listed online.
Google rating: 4.9 out of 5 from 135 reviews (96% five-star).
Reviews on this page: 135 Google reviews (83 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: September 22, 2026.
Service: Building Inspector serving El Paso, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other building inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyBuilding Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pillar To Post Home Inspectors: 92/100 on this factor. Category median: 98.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pillar To Post Home Inspectors: 91/100 on this factor. Category median: 97.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pillar To Post Home Inspectors: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pillar To Post Home Inspectors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pillar To Post Home Inspectors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pillar To Post Home Inspectors: 100/100 on this factor. Category median: 50.A
100
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
4.9of 5
5 stars13096%
4 stars32%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
99%praise
Praise16699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price632%
Reasonable1368%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4125%
Staff & attitude3521%
Speed & response2716%
Would recommend2716%
Communication1811%
Honesty & trust106%
Price & value95%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Overall, we had a wonderful experience and would definitely recommend Pillar To Post to others!”
“We were present during the last part of the inspection, and our inspector was extremely friendly and professional.”
“We were also very impressed with how quickly we received the reports and how organized and easy to use the HomePage portal is.”
“I highly recommend César Mendoza from Pillar To Post!”
“He took the time to explain clearly and showed us the most important items that needed attention, which made us feel much more informed about the home.”
“He did an excellent job servicing my clients’ home, and I would highly recommend him to anyone needing a reliable and trustworthy inspector!”
“The price was reasonable and they have different options for inspections depending on your needs.”
People customers mention
Cesar15 reviews
Mendoza8 reviews
Gabriela5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pillar To Post Home Inspectors for 4 kinds of job. Pick one to see what they paid and said.
KarenLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We absolutely loved the service! We were present during the last part of the inspection, and our inspector was extremely friendly and professional. He took the time to explain clearly and showed us the most important items that needed attention, which made us feel much more informed about the home.
We were also…
Great price
MarcelaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend César Mendoza from Pillar To Post! As a real estate agent, I’ve worked with different inspectors, and César is definitely my go-to inspector in El Paso.
He is extremely meticulous and takes the time to look at every detail of the home. He never rushes through an inspection and is very patient…
Reasonable priceSewer line scopeManufactured home inspections
JenniferLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Pillar To Post Home Inspectors is very professional and customer service oriented.
Alicia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a wonderful experience with Cesar! He was professional, thorough and knowledgeable. He did an excellent job servicing my clients’ home, and I would highly recommend him to anyone needing a reliable and trustworthy inspector!
Greg4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very detailed oriented and checks every part of the house with pictures and details in the pictures would highly recommend
Marcela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
As a buyer's agent, I've worked with many home inspectors over the years, and Pillar To Post truly stands out. They did an exceptional job for my clients, spending over three hours thoroughly inspecting the property and carefully evaluating every detail.
Their professionalism, attention to detail, and willingness…
We absolutely loved the service! We were present during the last part of the inspection, and our inspector was extremely friendly and professional. He took the time to explain clearly and showed us the most important items that needed attention, which made us feel much more informed about the home.
We were also very impressed with how quickly we received the reports and how organized and easy to use the HomePage portal is. Having the inspection reports, manuals, floor plans, and other home information all in one place is incredibly helpful. Everything is very clean, organized, and user-friendly.
Overall, we had a wonderful experience and would definitely recommend Pillar To Post to others!
Price assessment: Great price
Response from the owner · a month ago
Karen, I really appreciate you taking the time to share this. I’m glad I could help you better understand the home and point out the items worth paying attention to without making the inspection feel overwhelming. It’s also great to hear that the inspection report and Home Page portal gave you an organized place to keep everything you need as you move forward with the home. Thank you for choosing us!
Cesar Mendoza, Pillar To Post Home Inspectors
VINCENT ROBINSON1 reviewiTotal number of Google reviews VINCENT has written across all businesses on Google Maps, not just this one.
Vincent, thank you for this recommendation! We're glad your Prestige inspection gave you real peace of mind about your home, and it was a pleasure working with you.
Cesar Mendoza, Pillar To Post Home Inspectors
Marcela MaggiLocal Guide · 26 reviewsiTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
I highly recommend César Mendoza from Pillar To Post! As a real estate agent, I’ve worked with different inspectors, and César is definitely my go-to inspector in El Paso.
He is extremely meticulous and takes the time to look at every detail of the home. He never rushes through an inspection and is very patient when explaining his findings, making sure my clients understand everything and have the opportunity to ask questions.
César is professional, responsible, thorough, and always provides a detailed online inspection report the same day, which is incredibly helpful during a real estate transaction.
I recommend him to my clients with complete confidence. He’s saved in my phone as my go-to inspector because, in my experience, he’s simply the best in El Paso!
Price assessment: Reasonable price
Services: Sewer line scope, Manufactured home inspections
Response from the owner · a month ago
Marcela, thank you so much for this glowing review! I love giving every client the time they need to make an informed decision about their home, walking through each detail so nothing feels missed. Having that same-day report in hand makes all the difference during a transaction, and I'm grateful for the partnership with you.
Cesar Mendoza, Pillar To Post Home Inspectors
Jennifer Stroh ViescasLocal Guide · 23 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Pillar To Post Home Inspectors is very professional and customer service oriented.
Response from the owner · 2 years ago
Jennifer, I'm glad to hear that you and your clients were impressed with the binder and the service I provided. Providing a professional experience is always my goal, and I'm pleased that it made a positive impression. Thank you for your trust and feedback!
Cesar Mendoza, Pillar To Post Home Inspectors
Alicia Ventura8 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Cesar! He was professional, thorough and knowledgeable. He did an excellent job servicing my clients’ home, and I would highly recommend him to anyone needing a reliable and trustworthy inspector!
Response from the owner · a month ago
Alicia, thank you for such a generous review! We love helping your clients make an informed decision about their home, and we're glad Cesar's knowledge gave them confidence.
Cesar Mendoza, Pillar To Post Home Inspectors
alberto cereceres3 reviewsiTotal number of Google reviews alberto has written across all businesses on Google Maps, not just this one.
muy buen servicio por parte del inspector Cesar M.
Price assessment: Reasonable price
Services: Manufactured home inspections, New construction inspections
Response from the owner · 2 months ago
It was a pleasure inspecting your home and answering your questions along the way. I'm glad the service felt thorough, and I appreciate you taking the time to leave this feedback, Alberto.
Cesar Mendoza, Pillar To Post Home Inspectors
Greg Mcmillan4 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Very detailed oriented and checks every part of the house with pictures and details in the pictures would highly recommend
Response from the owner · 2 months ago
Greg, thank you for the recommendation. I’m glad the detailed inspection and photo documentation were helpful. I appreciate you taking the time to share your experience.
Cesar Mendoza, Pillar To Post Home Inspectors
Marcela Maggi1 reviewiTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
As a buyer's agent, I've worked with many home inspectors over the years, and Pillar To Post truly stands out. They did an exceptional job for my clients, spending over three hours thoroughly inspecting the property and carefully evaluating every detail.
Their professionalism, attention to detail, and willingness to take the time to explain their findings gave my buyers confidence and peace of mind during an important decision. They were patient, kind, responsive, and answered every question without making anyone feel rushed.
I greatly appreciate working with professionals who genuinely care about their clients and consistently provide such a high level of service. I highly recommend Pillar To Post to anyone looking for a knowledgeable, thorough, and reliable home inspection company. My buyers and I were extremely impressed, and I look forward to working with them again in the future.
Response from the owner · 2 months ago
Marcela, thank you for the recommendation and for trusting me with your clients. Taking the time to thoroughly inspect a home and answer questions along the way is an important part of helping buyers make informed decisions. I appreciate your confidence in Pillar To Post and look forward to working with you again.
Cesar Mendoza, Pillar To Post Home Inspectors
Karla Marrufo2 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
They did a great job on the inspection I requested for the home I am purchasing. The inspector was very thorough and provided recommendations. The communication was great and timely. The price was reasonable and they have different options for inspections depending on your needs.
Price assessment: Reasonable price
Services: New construction inspections
Response from the owner · 3 months ago
Thank you for the thoughtful review. I’m glad the inspection gave you the information and recommendations you needed as you move forward with your home purchase. I appreciate your trust and your recommendation.
Cesar Mendoza, Pillar To Post Home Inspectors
