Physical therapist · Rocky River, OH · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★74 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pin-Point Physical Therapy LLC five stars based on seventy-four reviews, with the owner responding to ninety-six percent of comments. Patients frequently cite dry needling, personalized exercise plans, and access to adjacent gym equipment as effective treatments for various injuries. Recurring themes include attentive listening, clear communication of diagnoses, and practical maintenance routines to prevent future pain. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 74 reviews (100% five-star).
Reviews on this page: 74 Google reviews (72 with written comments, 2 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 2, 2026.
Service: Massage Therapist serving Rocky River, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pin-Point Physical Therapy LLC: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pin-Point Physical Therapy LLC: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pin-Point Physical Therapy LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
5.0of 5
5 stars74100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
99%praise
Praise10599%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend3331%
Staff & attitude3230%
Quality & results1817%
Communication109%
Speed & response77%
Honesty & trust66%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recommend you contact him for a quick introductory session to see what he can do for your lifestyle.”
“Nick is polite, professional, has individualized exercise/training plans for you.”
“He listens attentively to your concerns and develops a mutual plan of attack to address them decisively and thoroughly.”
“He listened to me and we decided on a plan of action.”
“I found Nick after a quick google search and am very glad I did.”
“Very knowledgeable, professional, and genuinely invested in helping his patients get back to living pain free!”
People customers mention
Nick57 reviews
Anderson7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dianne8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I just had an excellent session with Dr. Nick. He clearly wants the best for his clients. His dry needling techniques were targeted to my areas of need and were very effective. Dr. Nick is polite, professional, has individualized exercise/training plans for you. He understands the desire of athletes of all ages who…
Padriac3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Nick is fantastic! He listens attentively to your concerns and develops a mutual plan of attack to address them decisively and thoroughly. His method is dynamic in that he will work you out at the gym next door to get some hands-on introduction to the exercises you need to improve and work on your issues at hand. Highly recommend!
JohnLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I met Dr. Nick about a year ago at a free balance assessment at Rocky River Recreation. He was very professional and knowledgeable. I had a second meeting at a group golf assessment and stretch clinic. After that I book a personal session with him at his office. He has given me some excellent tips and a work out…
Colin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Pin-Point Physical Therapy! Dr. Nick Anderson was instrumental in helping identify the underlying issue with my neck and developing a plan to correct it. I’ve seen a significant improvement and am no longer experiencing the headaches I have been dealing with. Very knowledgeable, professional, and…
KristaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nick is a wonderful PT! I can’t recommend him enough. He took the time to listen to my concerns, very friendly, knowledgeable, and I have no doubt he’s one of the best. You will be in good hands. Thank you, again!
JayLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nick is incredible at what he does. He’s very knowledgeable and very good at personalizing programs. I have a condition that not many people about and Nick was one of the only ones who knew exactly what I needed and how to help. I 1000000% recommend him as a physical therapist
I just had an excellent session with Dr. Nick. He clearly wants the best for his clients. His dry needling techniques were targeted to my areas of need and were very effective. Dr. Nick is polite, professional, has individualized exercise/training plans for you. He understands the desire of athletes of all ages who want to keep performing at their best. If you want a PT who really cares and knows his profession - call Dr. Nick.
Response from the owner · a month ago
Thank you!
Padriac Finnerty3 reviewsiTotal number of Google reviews Padriac has written across all businesses on Google Maps, not just this one.
Dr. Nick is fantastic! He listens attentively to your concerns and develops a mutual plan of attack to address them decisively and thoroughly. His method is dynamic in that he will work you out at the gym next door to get some hands-on introduction to the exercises you need to improve and work on your issues at hand. Highly recommend!
Response from the owner · a month ago
Thank you!
John SavageLocal Guide · 10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I met Dr. Nick about a year ago at a free balance assessment at Rocky River Recreation. He was very professional and knowledgeable. I had a second meeting at a group golf assessment and stretch clinic. After that I book a personal session with him at his office. He has given me some excellent tips and a work out plan to help improve my flexibility and strength, which have improved my golf swing and added to my enjoyment of golf.
I recommend you contact him for a quick introductory session to see what he can do for your lifestyle.
Thanks Nick, you're awesome.
Response from the owner · 4 months ago
You're awesome John, thanks!
Colin Rininger6 reviewsiTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
I highly recommend Pin-Point Physical Therapy! Dr. Nick Anderson was instrumental in helping identify the underlying issue with my neck and developing a plan to correct it. I’ve seen a significant improvement and am no longer experiencing the headaches I have been dealing with. Very knowledgeable, professional, and genuinely invested in helping his patients get back to living pain free!
Krista BizzottoLocal Guide · 18 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Nick is a wonderful PT! I can’t recommend him enough. He took the time to listen to my concerns, very friendly, knowledgeable, and I have no doubt he’s one of the best. You will be in good hands. Thank you, again!
Response from the owner · 2 months ago
Thank you!
JayLocal Guide · 13 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Nick is incredible at what he does. He’s very knowledgeable and very good at personalizing programs. I have a condition that not many people about and Nick was one of the only ones who knew exactly what I needed and how to help. I 1000000% recommend him as a physical therapist
Response from the owner · 2 months ago
Thank you!
Danae DiRocco7 reviewsiTotal number of Google reviews Danae has written across all businesses on Google Maps, not just this one.
Loved working with Dr Nick- great personalized care and easy to schedule/work with. I was able to work on two problem areas at once and he personalized recovery into my workouts along with Paragon and my trainer there which was so helpful in continuing my exercise routine without exacerbating injuries!
Response from the owner · 2 months ago
Thank you Danae!
Emmett Conway1 reviewiTotal number of Google reviews Emmett has written across all businesses on Google Maps, not just this one.
Dr. Nick at Pinpoint Physical Therapy did an outstanding job rehabbing my calf injury. He took the time to build a treatment plan that got me back on the soccer field, and he also set me up with an at-home strength training routine to help prevent future injuries. Professional, knowledgeable, and genuinely invested in getting me back to full strength — highly recommend to anyone looking for a physical therapist.
Response from the owner · 2 months ago
Thanks Emmett!
Uncle Beaver2 reviewsiTotal number of Google reviews Uncle has written across all businesses on Google Maps, not just this one.
