Izzy Stern3 reviewsTotal number of Google reviews Izzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent staff all around, very caring and will go the extra mile to help your pets
Pine Banks Animal Hospital & Knnls: Chopra Raman DVM
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%61+17.2Replies to reviews 8%28+2.3Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 87 veterinariansPosition by Experts Score among all companies we track in this category. · better than 24%
4.6 ★★★★★ 14 Google reviews
79%five-star reviews
7.1%1–2★, last 14 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
May 2025latest review
Pine Banks Animal Hospital & Knnls: Chopra Raman DVM at a glance
Google reviewers rate Pine Banks Animal Hospital 4.6 out of 5 based on 14 reviews. Positive feedback highlights caring staff, reasonable pricing, and knowledgeable veterinary care for various pets, including those with chronic conditions. However, low-star reviews indicate a recurring issue with appointment scheduling, where callers report being placed on hold indefinitely without receiving a callback. The owner has not responded to any of the posted reviews.
- Google rating: 4.6 out of 5 from 14 reviews (79% five-star).
- Reviews on this page: 14 Google reviews (6 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: May 15, 2025.
- Service: Veterinarian serving Malden, Massachusetts.
Data from Google, last updated October 29, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pine Banks Animal Hospital & Knnls: Chopra Raman DVM: 68/100 on this factor. Category median: 80.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pine Banks Animal Hospital & Knnls: Chopra Raman DVM: 61/100 on this factor. Category median: 74.B
61
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pine Banks Animal Hospital & Knnls: Chopra Raman DVM: 28/100 on this factor. Category median: 44.D
28
Bar = this company · dark tick = category median.
Star ratings
14 Google reviews we collected
- 5 stars1179%
- 4 stars214%
- 3 stars00%
- 2 stars00%
- 1 star17%
Praise vs complaints
Phrases our text analysis found in 6 written reviews
- Praise788%
- Complaints113%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude450%
- Quality & results113%
- Price & value113%
- Honesty & trust113%
- Would recommend113%
What customers talk about
We read 6 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent staff all around, very caring and will go the extra mile to help your pets”
“Excellent and caring staff reasonable pricing”
“Chopra is a trustworthy, knowledgeable and compassionate vet.”
“I highly recommend him and the Pine Banks Animal Hospital for your pets!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Izzy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excellent staff all around, very caring and will go the extra mile to help your pets
Cora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★
I’ve been calling their number to make an appointment for my cat, at least four times so far. As long as they heard that I need an appointment, music comes up and never hear back from them. Idk what is wrong with this animal hospital. The worst ever tho
ShlokaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Dr. Chopra is a trustworthy, knowledgeable and compassionate vet. He's treated both my dogs and gave me great recommendations for prevention and at-home care. It's exactly what they needed! Dr. Chopra makes himself available for emergencies which shows how much he cares for both his patients and their owners. I…
SheilaLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
They were very helpful as I have a pet in end stage renal disease and they were helping us with a treatment.
Customer reviews
4.6 ★★★★★ 14 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cora Chan2 reviewsTotal number of Google reviews Cora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been calling their number to make an appointment for my cat, at least four times so far. As long as they heard that I need an appointment, music comes up and never hear back from them. Idk what is wrong with this animal hospital. The worst ever tho
Sofia Araujo11 reviewsTotal number of Google reviews Sofia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good service and they took very good care of my puppy!
Shloka ShettyLocal Guide · 18 reviewsTotal number of Google reviews Shloka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Chopra is a trustworthy, knowledgeable and compassionate vet. He's treated both my dogs and gave me great recommendations for prevention and at-home care. It's exactly what they needed! Dr. Chopra makes himself available for emergencies which shows how much he cares for both his patients and their owners. I highly recommend him and the Pine Banks Animal Hospital for your pets!
juice smithLocal Guide · 13 reviewsTotal number of Google reviews juice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good here. Excellent and caring staff reasonable pricing
Sheila DormanLocal Guide · 47 reviewsTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very helpful as I have a pet in end stage renal disease and they were helping us with a treatment.
Deep Patel7 reviewsTotal number of Google reviews Deep has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMadusha GamageLocal Guide · 15 reviewsTotal number of Google reviews Madusha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegrace nally3 reviewsTotal number of Google reviews grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSara Davis
Review from Google · view on GooglePine Banks Animal Hospital & Knnls: Chopra Raman DVM on Google Maps →
Business details
- Address: 1130 Main St, Malden, MA 02148
- Phone: (781) 321-1300
- Website: pinebanksanimalhospital.com
- Service area: Malden, MA