Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Pineville Animal Clinic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%83+11.7Replies to reviews 7%46+3.3Craft & service penalty92−0.8Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pineville Animal Clinic

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 74 veterinarians · 4.9★ from 361 Google reviews

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Report card

Percentile vs other veterinarians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pineville Animal Clinic is better than 86% of veterinarians.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pineville Animal Clinic is better than 82% of veterinarians.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pineville Animal Clinic is better than 92% of veterinarians.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pineville Animal Clinic is better than 83% of veterinarians.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pineville Animal Clinic is better than 100% of veterinarians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pineville Animal Clinic is better than 46% of veterinarians.C
46

Reviews for your job

Customers hired Pineville Animal Clinic for 1 kinds of job.

Pineville Animal Clinic for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 20 Google reviews tagged “Large animals”

Grace6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Saw great reviews on this vet and decided to bring my dog here for care after moving to Charlotte. The reviews were correct- they went above and beyond to make my dog feel comfortable at his visit especially with him having anxiety at the vet. They were very accommodating and talked everything through with me. The…

Reasonable priceLarge animals
ChristyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was able to get my cat in quickly and get the surgery scheduled that she needed. Excellent service!

Reasonable priceLarge animals
Maureen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brought my dog for checkup. Was seen right away very caring staff and Dr K. I was very happy with the care given!

Reasonable priceLarge animals
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Pineville Animal Clinic is such a great vet to bring your pet! They are extremely fast working and care about you and your furry child! Recommend highly to anyone looking for a trusted and loving place!

Great priceLarge animals
AndreaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very friendly and thoughtful

Great priceLarge animals
Diamilet6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The staff and Doctor at this veterinary clinic are kind, thoughtful and attentive to animal.care. the Practice Manager is knowledgeable, patient and informative. Wonderful service!

Reasonable priceLarge animals
NohelyLocal Guide · 154 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Son muy amables.

Great priceLarge animals
SandyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Friendly staff. They treat my dog with respect and care.

Customer photo from Sandy's review
Reasonable priceLarge animals
Ronald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great Vets, been going there since 1979

Reasonable priceLarge animals
Erica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very caring and wonderful to my animals!!

OverpricedLarge animals
LisaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Thank you the years of taking care of my Zoey and getting MackMack in so quickly yesterday!

Large animals
AJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The staff at St. Francis Hospital for Animals is a cut above the rest. Our personal concerns about our beloved pets are handled compassionately and thoroughly.

Customer photo from AJ's review
Reasonable priceLarge animals
RLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dr Weeks is the best. Bright and compassionate.

Reasonable priceLarge animals
Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Took our sweet dog in for what looked like an infection of several of her mammary glands. Dr McKee was so lovely and informative and took the time to answer all of my (many!!) questions! 😋 We’ve used Pineville for years for all three of our dogs and have had nothing but good experiences. In addition their front…

Reasonable priceLarge animals
CarolineLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been a client of Pineville Animal Clinic for many years for boarding and wellness. The staff is great & have always treated our pets well! We love it here.

Reasonable priceLarge animals
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Continued excellent service!! One special thing they did was to call me the day after my dog’s visit to see how he was doing… Rxtra special‼️

Reasonable priceLarge animals
JonathanLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome docFRIENDLY,INFORMATIVE.KARA O'BRIEN WAS AWESOME

Great priceLarge animals
E9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Warm, professional, and knowledgeable

Reasonable priceLarge animals
Bonnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been a client of Pineville Animal Clinic (formerly St. Francis) for 20 years. I typically see Dr. Kozelka (Dr. K). He is very knowledgeable and attentive to my cats. The techs and office staff are very friendly and helpful. They are just small enough to devote time to their clients. I really appreciate their service.

Reasonable priceLarge animals
Roy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The staff is really kind and caring

Reasonable priceLarge animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 61%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Large animals20—

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