Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts
Google reviewers rate Pineville Animal Clinic 4.9 out of 5 based on 361 reviews, frequently praising the staff for their friendliness, patience with anxious pets, and thorough communication during exams and procedures. Customers often highlight the clinic's ability to accommodate last-minute appointments and provide compassionate care for various conditions, including dental work and surgeries. However, some lower-rated reviews criticize specific instances of perceived rudeness at the front desk, high pricing for vaccines, and concerns regarding diagnostic accuracy or responsiveness after a previous doctor departed.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
361 Google reviews we collected
Phrases our text analysis found in 284 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 284 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service and they are very kind to pets ❤️🥰”
“Furthermore, the communication was rude and unprofessional.”
“I would definitely recommend and will continue to take my pup there for care!”
“Needless to say, I will not return to your office!”
“We had such an amazing experience at Pineville Animal Clinic!”
“The customer service was terrible: my online order, which should have been approved in a reasonable timeframe, was never properly confirmed.”
“I was able to get my cat in quickly and get the surgery scheduled that she needed.”
“Over priced, not responsive let my sick dog go home without antibiotics would not return my calls.”
“We wanted a place where they would be genuinely cared for and where we could feel confident they were in good hands.”
“In one call, I was assured that the order was approved, but when I followed up, they denied that information and treated me as if I were lying.”
“We thought the prices were fair, and everyone was super friendly”
“…al and individualized service for pets/owners, to a place to extract fees for the equity owners of the practice.…”
“I mentioned all the things I noticed to his previous vet, who listened to him and said she didn't hear anything, and that he was perfectly fine.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pineville Animal Clinic for 1 kind of job. Pick one to see what they paid and said.
As always, I have gotten the most compassionate and empathetic care I could hope for from the team at Pineville Animal Clinic. From being able to treat three separate animals that grew up with the team in two days and offering every option to provide palliative care to my ailing cat and 18 year old dog, I remain in…
Saw great reviews on this vet and decided to bring my dog here for care after moving to Charlotte. The reviews were correct- they went above and beyond to make my dog feel comfortable at his visit especially with him having anxiety at the vet. They were very accommodating and talked everything through with me. The…
I became aware of them from a rescue that I was fostering for. PAC is very good to them and goes the extra mile to insure the animals are safe, healthy and secure. I have moved my 11 year old cat and new kitten to their practice. I was really impressed they called to see how Coco was doing a week or so after I had…
I can’t thank Dr. Kristen and the entire team at Pineville Animal Clinic enough! Roger has very high anxiety and is a large dog, but they took the time and patience to make him feel safe. Dr. Kristen spent a full hour with him, gave him his shots, and completed a full physical exam without needing a muzzle. Her…
We took our dachshund Amo in for a dental yesterday with Dr K and we are beyond happy. Amo ate a light dinner last night and this morning he bounced out of bed like a new pup. We can tell he feels so much better without those bad teeth. We are amazed how quickly he has recovered. Kudos to Dr K and his team!
I can’t imagine taking Marvin anywhere else. He gets excellent care and they’re never stingy with the Churu. (He also got to meet Santa Claws.)
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 20 | — |
4.9 ★★★★★ 361 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Muy buena atención y son muy especiales con las mascotas❤️🥰
Thank you, Diana, for your positive review! We appreciate you taking the time to share your experience. Thanks, Pineville Animal Clinic
Receptionist, extremely rude, hung up in my face
We’re sorry that your experience didn’t meet your expectations. At Pineville Animal Clinic, your pet’s well-being is incredibly important to us, and we’d appreciate the chance to speak with you directly to understand what happened and how we can make things right.
As always, I have gotten the most compassionate and empathetic care I could hope for from the team at Pineville Animal Clinic. From being able to treat three separate animals that grew up with the team in two days and offering every option to provide palliative care to my ailing cat and 18 year old dog, I remain in awe of the personal service and dedication that the whole team at Pineville Animal Clinic provides me and my family.
Thank you for such kind words, Leah! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at Pineville Animal Clinic. We’re here for you whenever you need us.
Great service and so kind with my fur babies!
Thank you, Jennifer, for your positive review! We appreciate you taking the time to share your experience. Thanks, Pineville Animal Clinic
Saw great reviews on this vet and decided to bring my dog here for care after moving to Charlotte. The reviews were correct- they went above and beyond to make my dog feel comfortable at his visit especially with him having anxiety at the vet. They were very accommodating and talked everything through with me. The vets and staff were all friendly. I would definitely recommend and will continue to take my pup there for care!!! Overall a great experience!
Thank you for such kind words, Grace! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at Pineville Animal Clinic. We’re here for you whenever you need us.
We had such an amazing experience at Pineville Animal Clinic! From the very beginning, everyone was extremely friendly and welcoming. They acknowledged and treated our pets like they were our kids—which, of course, they are! ❤️🐾 The care has been excellent, from scheduling our appointment to the care and attention we received once we arrived. But most importantly, our dogs were relaxed, chill, and actually excited to greet everyone! Seeing them so comfortable and happy told us everything we needed to know. We recently moved from the West Coast, and finding a great vet for our babies was incredibly important to us. We wanted a place where they would be genuinely cared for and where we could feel confident they were in good hands. We chose the PERFECT place! We couldn’t be happier with Pineville Animal Clinic and are so grateful to have found our babies’ new veterinary home. Highly recommend! Brie and Boomer say thank you!!
Thank you for the 5-star rating! We appreciate you choosing us! If there is anything else we can do to help please let us know! Thanks, Pineville Animal Clinic
I became aware of them from a rescue that I was fostering for. PAC is very good to them and goes the extra mile to insure the animals are safe, healthy and secure. I have moved my 11 year old cat and new kitten to their practice. I was really impressed they called to see how Coco was doing a week or so after I had her in for concerns. It meant a lot. They really care about the animals and have more medical knowledge than I found at my previous providors. I find their pricing more reasonable as well.
Thank you for the 5-star rating, Dawn! Your trust in our care means everything to us. If there is anything else we can do for you, please let us know! Thanks, Pineville Animal Clinic
I can’t thank Dr. Kristen and the entire team at Pineville Animal Clinic enough! Roger has very high anxiety and is a large dog, but they took the time and patience to make him feel safe. Dr. Kristen spent a full hour with him, gave him his shots, and completed a full physical exam without needing a muzzle. Her knowledge, professionalism, and kindness are truly impressive. She even followed up with me afterward. Thank you so much, Pineville Animal Clinic, for your compassion, patience, and dedication. I am so grateful for everything you do!
Great care for our "children"
We can’t thank you enough for your 5-star review, Charles! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for your trust in Pineville Animal Clinic, and we’ll be here whenever you and your pet need us!
Staff was very friendly
Thank you, Ramon, for your positive review! We appreciate you taking the time to share your experience. Thanks, Pineville Animal Clinic
Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts
