Window cleaning service · Rio Rancho, NM · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%57+8.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#132 of 157 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.9★★★★★314 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the punctuality, professional communication, and thoroughness of the window cleaning and soft wash services. Recurring themes include efficient crews, clear estimates, and responsive customer service, though some reviews note instances of incomplete work, such as missed screens or water spots. A few lower-rated experiences mention billing discrepancies or lack of follow-up on repairs, contrasting with the overall high satisfaction and repeat business.
Google rating: 4.9 out of 5 from 314 reviews (96% five-star).
Reviews on this page: 314 Google reviews (288 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Window Cleaner serving Rio Rancho, New Mexico.
Data from Google, last updated November 1, 2026.
Score profile vs other window cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Pink's Windows AlbuquerqueWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pink's Windows Albuquerque: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pink's Windows Albuquerque: 94/100 on this factor. Category median: 97.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pink's Windows Albuquerque: 57/100 on this factor. Category median: 100.C
57
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pink's Windows Albuquerque: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pink's Windows Albuquerque: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
314 Google reviews we collected
4.9of 5
5 stars30396%
4 stars62%
3 stars21%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 288 written reviews
99%praise
Praise56099%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price17%
Reasonable1280%
Overpriced17%
Not sure17%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16529%
Staff & attitude14926%
Speed & response11019%
Would recommend6411%
Price & value509%
Communication254%
Honesty & trust51%
What customers talk about
We read 288 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Carla made it easy to get an estimate and the team was very thorough, even with hard to reach windows.”
“Very professional and pleasant to have in our home.”
“They were professional, punctual, and did an outstanding job.”
“Would highly recommend and will be booking with them again in the future.”
“I will never hire this company again, and I strongly warn others to stay away.”
“Quote was reasonable, staff was super nice and professional.”
“I was impressed with the communication with the company .”
“…s company to be exceptional in every stage and down to earth which I genuinely appreciate and very professional.…”
People customers mention
Pinks22 reviews
Chase11 reviews
Lee8 reviews
Demacio7 reviews
Jenna5 reviews
Cleaning5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPeggy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★
Attached a hose to our frost free hydrant but did not tighten properly causing a big leak on ground. Some water spots left.
Overpriced
TTomLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very pleased with the results! Tech texted that he was on his way and was ahead of schedule which we appreciate. Very professional and pleasant to have in our home. Will be a repeat customer.
Reasonable price
RRobin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Efficient window cleaning! Crew of 2 just left and my windows are crystal clear! Photo is taken from inside looking out!
Reasonable price
KKimberlyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is the first time I've used Pinks and I will call them in the future, they were great! Carla made it easy to get an estimate and the team was very thorough, even with hard to reach windows. This job was for a townhouse Loft, so it was extra challenging and everyone is pleased with the results. Highly recommend Pinks!
Reasonable price
CColleen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Pinks Windows did a wonderful job on my house. I have light colored stucco and they did a soft wash to get rid of cobwebs in the corners and dirt on the walls. Then they cleaned windows. A great job and definitely they will be coming back!
Reasonable price
RrttrasksrLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Fast, friendly, and sparkling clean windows. We have been quarterly customers for more than a year and absolutely love this company and the consistently great job they do! I highly recommend!!
Attached a hose to our frost free hydrant but did not tighten properly causing a big leak on ground. Some water spots left.
Price assessment: Overpriced
Response from the owner · 3 days ago
Peggy, thank you for telling us. A loose hose connection is on us, and we're sorry for the leak and the water spots. We've reached out to make this right with a return visit at no charge. Please reply here or call/text us at 505-234-6494 if we haven't connected yet.
T
Tom AlbanoLocal Guide · 25 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Very pleased with the results! Tech texted that he was on his way and was ahead of schedule which we appreciate. Very professional and pleasant to have in our home. Will be a repeat customer.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much for your kind words! We’re happy to hear you had a great experience with our team. We truly appreciate your support and look forward to serving you again. Thank you for choosing Pink’s!
J
Justin Thompson9 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
This is the first time I've used Pinks and I will call them in the future, they were great! Carla made it easy to get an estimate and the team was very thorough, even with hard to reach windows. This job was for a townhouse Loft, so it was extra challenging and everyone is pleased with the results. Highly recommend Pinks!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thanks so much for the awesome review! Carla and our team really appreciate your kind words and look forward to helping again!
C
Colleen Lopez7 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Pinks Windows did a wonderful job on my house. I have light colored stucco and they did a soft wash to get rid of cobwebs in the corners and dirt on the walls. Then they cleaned windows. A great job and definitely they will be coming back!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review! We’re so happy you’re pleased with the results. We truly appreciate your support and look forward to working with you again! 😊
R
rttrasksrLocal Guide · 26 reviewsiTotal number of Google reviews rttrasksr has written across all businesses on Google Maps, not just this one.
Fast, friendly, and sparkling clean windows. We have been quarterly customers for more than a year and absolutely love this company and the consistently great job they do! I highly recommend!!
Price assessment: Reasonable price
Response from the owner · a year ago
Absolutely loved working with you! It felt more like helping out a friend than a job. Looking forward to the next time! :)
R
Rich RosleyLocal Guide · 14 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Pinks did a great job on our windows. I especially loved how the owener Carla even came by and assisted.
Response from the owner · 4 weeks ago
Thank you so much for your kind words! We’re glad you’re happy with the results. Our team truly appreciate your feedback and are grateful for the opportunity to serve you! 🫶
E
Elizabeth O'DalyLocal Guide · 48 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I highly recommend this window cleaning service! They were professional, punctual, and did an outstanding job. The windows look crystal clear, and the attention to detail was impressive. The crew was courteous, respectful of our property, and left everything spotless when they finished. Great customer service from start to finish. We will definitely be using them again.
Response from the owner · 4 weeks ago
It is always a pleasure serving! We can't wait to see you next time!
J
Jodi Harrington10 reviewsiTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
The crew at Pink's was professional and courteous from the first phone call through their service. Timely, communicative, thorough and polite. Would highly recommend and will be booking with them again in the future.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for the kind words! We’re glad you had a great experience with our team. We truly appreciate your recommendation and look forward to helping you again in the future. Thank you for choosing Pink’s!
