iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%69+16.7Value 14%88+12.4Replies to reviews 7%48+3.4Craft & service penalty99−0.1Momentum penalty58−4.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 68 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★171 Google reviews · 22 photos
94%five-star reviews
4.60★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
53%reviews answered by the owner
$708typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pink Zebra Moving 4.9 out of 5 based on 171 reviews, with the owner responding to 53% of them. Customers frequently praise the crew's punctuality, efficient handling of furniture, and accurate pricing for local and long-distance moves. However, low-star reviews highlight recurring issues with post-move communication, specifically regarding damage claims and unreturned calls, alongside complaints about inadequate item protection during loading and unloading.
Google rating: 4.9 out of 5 from 171 reviews (94% five-star).
Reviews on this page: 171 Google reviews (159 with written comments, 6 with photos).
Owner responses: the business replied to 53% of reviews.
Most recent review: October 22, 2026.
Service: Packing Service serving Montgomery, Alabama.
Data from Google, last updated October 29, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyPacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pink Zebra Moving of Montgomery, AL: 82/100 on this factor. Category median: 90.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pink Zebra Moving of Montgomery, AL: 69/100 on this factor. Category median: 86.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pink Zebra Moving of Montgomery, AL: 99/100 on this factor. Category median: 89.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pink Zebra Moving of Montgomery, AL: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pink Zebra Moving of Montgomery, AL: 58/100 on this factor. Category median: 100.C
58
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pink Zebra Moving of Montgomery, AL: 48/100 on this factor. Category median: 87.C
48
Bar = this company · dark tick = category median.
Star ratings
171 Google reviews we collected
4.9of 5
5 stars16194%
4 stars53%
3 stars11%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
96%praise
Praise33096%
Complaints124%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
85%fair
Great price945%
Reasonable840%
Overpriced315%
Not sure00%
$708-30% vs typical packing services
Middle half of what 15 customers paid ($293–$1.7k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10430%
Speed & response7422%
Would recommend6720%
Quality & results5215%
Price & value278%
Communication124%
Honesty & trust62%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very courteous and helped place my furniture perfectly.”
“They were quick, friendly, efficient, and very skilled!”
“They showed up not on time but earlier than I was expecting.”
“I highly recommend Pink Zebra Company and ask for Ken & Jhbrea, the dynamic duo!”
“Would not recommend!”
“Pink Zebra did such a great job for my apartment move in Auburn, AL.”
“One of the crew members damaged a box spring by putting his foot through the bottom.”
“I needed a short notice office move and Pink Zebra delivered my selected date at an awesome, affordable price.”
“Moving can be a stressful time, but these guys were easy to communicate with, careful with our things and made moving fun!”
“They were also super transparent with their billing and contracts, which I greatly appreciated.”
People customers mention
David11 reviews
Ken8 reviews
Jhbrea6 reviews
Moe6 reviews
Greg6 reviews
Cam5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pink Zebra Moving of Montgomery, AL for 5 kinds of job. Pick one to see what they paid and said.
BBelle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Pink Zebra did such a great job for my apartment move in Auburn, AL. Very courteous and helped place my furniture perfectly. Professional and handled my furniture/boxes with care. 100/10 review for Ken, Jhbrea, and Maurie! Highly recommend!
Paid $1–500Great priceLocal moving
LLaurenLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I wanted to move my belongings from my stored POD to my new long-term storage unit. These guys were amazing! Super nice to deal with at all levels, gave me a great quote, and really came through for me when plans had to change last minute. Maurice and (omg I feel terrible I didn't get his partner's name) the nice…
Paid $1–500Great priceLocal moving
VVictoria8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Koby, JJ, and Moe did an excellent job unloading our 26’ Uhaul truck. They were quick, friendly, efficient, and very skilled! These guys unloaded many large heavy things like it was nothing. Though it was hot and they were working hard, they all still had smiles on their faces and a spring in their step. Thank you! I would definitely recommend these guys!
Paid $500–1,000Reasonable priceLocal moving
HHolly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Ken, Jayden and Coby had us loaded up in Auburn and unloaded and setup in Birmingham in less than 7 hours! Very fast and efficient! They wrapped all the furniture and took great care with our items! Highly recommend them!
Paid $1,500–2,000Great priceIn-state moving
AAdyneshiaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had a great move on 03/28. We did have to use a smaller truck unfortunately, our truck that we needed was given to another person. Our moving men persevered and was able to move our things carefully onto the truck. We made it safely to our new apartment in a different state (long-distance moving). Ken and Jhbrea…
Paid $1,600–1,800Reasonable priceService not listed
CCourtney1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Pink Zebra Moving Company did a fantastic job packing and moving our stuff out of our place and moving it to the storage unit. Manager John was very helpful with scheduling and answering all my questions. JJ and Jhbrea packed and handled our stuff with care and called to make sure they got all that we wanted to…
Pink Zebra did such a great job for my apartment move in Auburn, AL. Very courteous and helped place my furniture perfectly. Professional and handled my furniture/boxes with care. 100/10 review for Ken, Jhbrea, and Maurie! Highly recommend!
Price assessment: Great price
Price: $1–500
Services: Local moving
L
Lauren HollisLocal Guide · 18 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I wanted to move my belongings from my stored POD to my new long-term storage unit. These guys were amazing! Super nice to deal with at all levels, gave me a great quote, and really came through for me when plans had to change last minute. Maurice and (omg I feel terrible I didn't get his partner's name) the nice guy he worked with did the move in record time. Would highly recommend and definitely hire again. 💜
Price assessment: Great price
Price: $1–500
Services: Local moving
L
Lucas Richardson5 reviewsiTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
They were quick to return a phone call, provide a quote, and take a deposit. Since then they've been impossible to get in touch with. I hired a crew for loading labor, and they loaded the truck in the sloppiest, most unprofessional manner I've ever seen. It was so bad I had to ask them to leave, then unload and repack the entire moving truck myself. They didn't use a single moving blanket (which I provided), they stacked fragile items haphazardly, placed items on the truck in ways that promised damage, and neglected to arrange items in any sort of efficient packing. One of the crew members damaged a box spring by putting his foot through the bottom. Finally, they tried to charge me labor for the third crew member who didn't show. Do not use this company if you value your time, money, or customer service.
V
Victoria Miranda8 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Koby, JJ, and Moe did an excellent job unloading our 26’ Uhaul truck. They were quick, friendly, efficient, and very skilled! These guys unloaded many large heavy things like it was nothing. Though it was hot and they were working hard, they all still had smiles on their faces and a spring in their step. Thank you! I would definitely recommend these guys!
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
H
Holly Leverette2 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Ken, Jayden and Coby had us loaded up in Auburn and unloaded and setup in Birmingham in less than 7 hours! Very fast and efficient! They wrapped all the furniture and took great care with our items! Highly recommend them!
Price assessment: Great price
Price: $1,500–2,000
Services: In-state moving
J
Jason Myers3 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
We had a great move on 03/28. We did have to use a smaller truck unfortunately, our truck that we needed was given to another person. Our moving men persevered and was able to move our things carefully onto the truck. We made it safely to our new apartment in a different state (long-distance moving). Ken and Jhbrea we appreciate you all for your help and y’all were the best! They were professional, chill and had the best attitudes. I highly recommend Pink Zebra Company and ask for Ken & Jhbrea, the dynamic duo!!! Thank you all for your help and support for our move! ❤️
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Service not listed
C
Courtney Gardner1 reviewiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Pink Zebra Moving Company did a fantastic job packing and moving our stuff out of our place and moving it to the storage unit. Manager John was very helpful with scheduling and answering all my questions. JJ and Jhbrea packed and handled our stuff with care and called to make sure they got all that we wanted to take. They went above and beyond. I would definitely call them again for all my moving and packing needs.
Price assessment: Reasonable price
Price: $400–600
Services: Local moving, Moving-related packing
D
Derek Dixon9 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
I want to start by saying what a great move on 03/28. Even tho We wished they had another truck to move our things , Those guys played a game of tetras with our things. I mean got our things and was so mindful & careful. of course we tried to make it a lot easier for them to move but the movers came and made a way to fit all of our stuff on the truck without damaging our things even in transit to our destination. Salut to my Brothers Ken & jhbrea. they were professional and had great attitudes, joking having fun doing what they do and to me that’s what really matters. so I recommend Pink Zebra Company and ask for Ken an jhbrea Highly recommend them. Great job fellas Thank you so much for your help.
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Service not listed
J
june thompson4 reviewsiTotal number of Google reviews june has written across all businesses on Google Maps, not just this one.
Great experience!! Ken & Moe are awesome..handle everything professionally & with special care..thanks guys!!!
Response from the owner · 7 months ago
Thank you so much for your fantastic feedback, June! We’re delighted to hear that you had a great experience with Ken and Moe, and we appreciate your kind words about their professionalism and care. We look forward to assisting you again in the future!