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Pitt Pro Auto Service

Auto repair shop · Penn Hills, PA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 93%
4.9 ★★★★★ 76 Google reviews · 8 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Pitt Pro Auto Service at a glance

Google reviewers rate Pitt Pro Auto Service 4.9 out of 5 based on 76 reviews, with the owner not responding to any comments. Customers frequently praise the shop for quick turnaround times, clear communication, and fair pricing on services like brake repairs, suspension work, and hybrid vehicle maintenance. Recurring themes highlight professional diagnostics and honest estimates that often cost less than dealership quotes. No common criticisms appear in the provided excerpts, as all listed reviews are five stars.

  • Google rating: 4.9 out of 5 from 76 reviews (99% five-star).
  • Reviews on this page: 76 Google reviews (70 with written comments, 3 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Auto Repair Shop serving Penn Hills, Pennsylvania.

Data from Google, last updated October 25, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction96Reliability94Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 96 (median 87)Reliability: 94 (median 83)Value: 100 (median 100)Momentum: 100 (median 100)
Pitt Pro Auto ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pitt Pro Auto Service: 96/100 on this factor. Category median: 87.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pitt Pro Auto Service: 94/100 on this factor. Category median: 83.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pitt Pro Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pitt Pro Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
–

Bar = this company · dark tick = category median.

Star ratings

76 Google reviews we collected

  • 5 stars7599%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 70 written reviews

  • Praise139100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1381%
  • Reasonable319%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2921%
  • Would recommend2921%
  • Price & value2619%
  • Honesty & trust1914%
  • Quality & results1612%
  • Speed & response1410%
  • Communication64%

What customers talk about

We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I’m very happy with the service Very professional, honest, and fair with pricing.”
  • “I would highly recommend them for all your Prius and hybrid needs!”
  • “…some, professional, fast ,accommodating, and his prices are extremely fair he literally saved me a thousand dollars over his competitor he goes above…”
  • “I can honestly say that the quality of work, level of care, and efficiency of the service I received here is unmatched by any auto service I've intera…”
  • “Aziz did an excellent job replacing my suspensions.”
  • “I took my car to Pitt Pro Auto and Aziz quickly figured out the actual issue and fixed my car within 24 hours.”
  • “Communication was clear, the service was smooth, and the overall treatment was excellent.”

People customers mention

  • Aziz 10 reviews
  • Prius 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Pitt Pro Auto Service for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

ArielLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

He got my car fixed and running in 24 hours! New inverter and took it for another safety drive with me because some of the warning lights came on again. Made sure everything was safely running before sending me back on the road. I would highly recommend them for all your Prius and hybrid needs!!

MeganLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Aziz fixed my Kia Niro's coolant leak issue. He's incredibly helpful and knowledgeable. You're in wonderful hands if you come here!

Great price
Mamadou1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

⭐⭐⭐⭐⭐ Great mechanic! Aziz did an excellent job replacing my suspensions. The work was done quickly and correctly. I’m very happy with the service Very professional, honest, and fair with pricing. The car rides great and smooth like new. Highly recommend!💯💯💯

Steering & suspension repair
Sena7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I took my 2019 Chevy traverse to Pitt pro for a noise I continued to hear, Aziz was amazing and quick at diagnosing that I needed new front end brakes and rotors! He had the parts ordered and delivered within 3 days and I returned. He had them replaced in about 30 mins! I was on my way no more noise! He is very…

Great priceBrakes
C13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is my go to shop for car repairs and service. The owner is very knowledgeable and professional and resolves any issues I ever have with my vehicles.

Great priceTiresSteering & suspension repairElectrical
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I got my brakes looked at since they were making a strange noise. The mechanic was friendly, professional, and knowledgeable! I would definitely recommend :)

Photos

Customer reviews

4.9 ★★★★★ 76 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ariel SnowdenLocal Guide · 24 reviewsTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He got my car fixed and running in 24 hours! New inverter and took it for another safety drive with me because some of the warning lights came on again. Made sure everything was safely running before sending me back on the road. I would highly recommend them for all your Prius and hybrid needs!!

James D.1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It is a pleasure to write a review for Pitt Pro Auto and for Aziz. I can honestly say that the quality of work, level of care, and efficiency of the service I received here is unmatched by any auto service I've interacted with in my life. I thought that my 2013 Prius was cooked. The dealership I brought it to quoted me for a broken ABS system that would require many thousands of dollars to fix. I took my car to Pitt Pro Auto and Aziz quickly figured out the actual issue and fixed my car within 24 hours. I was so relieved that my car was working again, well under budget, and fixed so quickly that my friends and I decided to bake him cookies. Aziz also told me what work would be needed on the car over the next couple months and when I brought my car back to him he not only did the work that we agreed upon but he also cleaned up some of the valves and chambers that would be difficult for me- someone who knows only the very basics of car maintenance- to get to. And that time his wife had even made us a delicious pita dish to take home :) I highly recommend Pitt Pro Auto. I was told that the shop owner was some sort of "Prius Genius" by the tow truck driver who helped me initially and frankly he was underselling this place. Aziz has a green thumb for engines, and a heartfelt passion for his craft that is both reassuring and uplifting.

  • Price assessment: Great price
  • Services: Tires, Brakes, Brake service & repair, Oil change
MeganLocal Guide · 19 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aziz fixed my Kia Niro's coolant leak issue. He's incredibly helpful and knowledgeable. You're in wonderful hands if you come here!

  • Price assessment: Great price
Mamadou G1 reviewTotal number of Google reviews Mamadou has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ Great mechanic! Aziz did an excellent job replacing my suspensions. The work was done quickly and correctly. I’m very happy with the service Very professional, honest, and fair with pricing. The car rides great and smooth like new. Highly recommend!💯💯💯

  • Services: Steering & suspension repair
Sena Basel7 reviewsTotal number of Google reviews Sena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took my 2019 Chevy traverse to Pitt pro for a noise I continued to hear, Aziz was amazing and quick at diagnosing that I needed new front end brakes and rotors! He had the parts ordered and delivered within 3 days and I returned. He had them replaced in about 30 mins! I was on my way no more noise! He is very efficient and fast, highly recommend! I will be returning!

  • Price assessment: Great price
  • Services: Brakes
C Parker13 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is my go to shop for car repairs and service. The owner is very knowledgeable and professional and resolves any issues I ever have with my vehicles.

  • Price assessment: Great price
  • Services: Tires, Steering & suspension repair, Electrical
Matthew PinyotLocal Guide · 23 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice shop. Great owner.

  • Price assessment: Great price
Lisa Schmithorst1 reviewTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I got my brakes looked at since they were making a strange noise. The mechanic was friendly, professional, and knowledgeable! I would definitely recommend :)

Nicol El gassem2 reviewsTotal number of Google reviews Nicol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good shops

Genna Frederick8 reviewsTotal number of Google reviews Genna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service. Fixed my tire in 10 minutes. Nice guy. Highly recommend.

  • Price assessment: Great price
  • Services: Tires

Pitt Pro Auto Service on Google Maps →

Business details