iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%68+4.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 82%
4.9★★★★★272 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pittsburgh Tire Shop LLC 4.9 out of 5 based on 272 reviews, frequently citing punctual service, fair pricing, and helpful communication for repairs ranging from tire replacements to brake and alignment work. The shop is noted for accommodating after-hours and weekend emergencies. However, low-star reviews describe instances of improper alignment execution and billing disputes involving non-itemized receipts and extended vehicle retention times.
Google rating: 4.9 out of 5 from 272 reviews (98% five-star).
Reviews on this page: 272 Google reviews (251 with written comments, 11 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: October 25, 2026.
Service: Auto Repair Shop serving Penn Hills, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Pittsburgh Tire Shop LLCAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pittsburgh Tire Shop LLC: 94/100 on this factor. Category median: 87.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pittsburgh Tire Shop LLC: 92/100 on this factor. Category median: 83.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pittsburgh Tire Shop LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pittsburgh Tire Shop LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pittsburgh Tire Shop LLC: 68/100 on this factor. Category median: 59.B
68
Bar = this company · dark tick = category median.
Star ratings
272 Google reviews we collected
4.9of 5
5 stars26698%
4 stars31%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
98%praise
Praise47998%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6676%
Reasonable2124%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11524%
Staff & attitude9018%
Price & value8317%
Would recommend8217%
Quality & results7816%
Honesty & trust245%
Communication163%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly people, efficient service, great pricing !”
“Came in for an alignment he was super helpful and answered any questions I had.”
“Great service really good price and he even stayed after hours just to make sure I would be able to make it to work the next day highly recommend”
“Priced extremely fairly and make you feel as if you were not ripped off.”
“I would highly recommend their service to anybody who needs it.”
“Super great service, quick, very affordable, patched and fixed both of our tires.”
“Not to mention I lost my job because he kept my car for four days and gave it back to even more messed up.”
“Being new to the area, I was so happy to have found an honest, intelligent car guy.”
“I also really appreciated him showing me what was wrong and explaining how it happened.”
People customers mention
Chris53 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pittsburgh Tire Shop LLC for 8 kinds of job. Pick one to see what they paid and said.
JimmyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 minutes ago★★★★★
Came in for an alignment he was super helpful and answered any questions I had. also fix another problem I was having as well. Great guy. Definitely will be back for any kind of repair work :)
Great priceSteering & suspension repair
L2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★
Called Shop On Tuesday for Flex Pipe. The Shop got me in on that Thursday. Picked up my vehicle, which sounded like a brand-new car. I will be back for more services
rama1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is the type of small business that you want to give your money to !!
I called around 7pm the day prior to stopping in and Chris was able to get my tires ordered ! He also fixed up one of my rims and I only waited a half an hour.
Friendly people, efficient service, great pricing !! HIGHLY recommend.
Marie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional service. I called at 6pm on a Friday night, 4th of July weekend. Chris went back to the shop just to look at my car. I will be back in the future and recommend. Ladies, the garage is in the back so it can feel secluded but he was professional and kind.
Doug1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chris and the others there went above and beyond with my vehicle, not only fixing the problems I knew about, but also suggesting, and ultimately repairing a fix for another issue I'd been having! Since I left the shop, my vehicle has driven like a new car. Also my check engine light had been on for the last 4 years…
Mike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Can’t recommend these guys enough!
I couldn’t find anyone to fix my tire after 6pm which when I get off and these guys did!
10/10 would recommend!
Came in for an alignment he was super helpful and answered any questions I had. also fix another problem I was having as well. Great guy. Definitely will be back for any kind of repair work :)
Price assessment: Great price
Services: Steering & suspension repair
L McCoy2 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Called Shop On Tuesday for Flex Pipe. The Shop got me in on that Thursday. Picked up my vehicle, which sounded like a brand-new car. I will be back for more services
Ion Smith6 reviewsiTotal number of Google reviews Ion has written across all businesses on Google Maps, not just this one.
This is the type of small business that you want to give your money to !!
I called around 7pm the day prior to stopping in and Chris was able to get my tires ordered ! He also fixed up one of my rims and I only waited a half an hour.
Friendly people, efficient service, great pricing !! HIGHLY recommend.
Marie Seibel2 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Exceptional service. I called at 6pm on a Friday night, 4th of July weekend. Chris went back to the shop just to look at my car. I will be back in the future and recommend. Ladies, the garage is in the back so it can feel secluded but he was professional and kind.
Doug Koonce1 reviewiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Chris and the others there went above and beyond with my vehicle, not only fixing the problems I knew about, but also suggesting, and ultimately repairing a fix for another issue I'd been having! Since I left the shop, my vehicle has driven like a new car. Also my check engine light had been on for the last 4 years and Chris was able to diagnose and repair the issue! Being new to the area, I was so happy to have found an honest, intelligent car guy. I even told my daughter to go to him if she ever has issues. Overall, 11 out of 10 for Chris and the guys at Pittsburgh Tire Shop. You can feel safe taking your vehicle there.
Price assessment: Reasonable price
Services: Exhaust, Tires, Steering & suspension repair, Auto engine diagnostic
Mike N1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Chris is great. He really helped my brake situation when I needed the service done in a short notice. After he did my brakes im back on the road and now I dont have to worry about riding with bad brake pads anymore thank you Chris.
Services: Brakes
Ken Renner1 reviewiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Chris was really nice to stay open late so I could get a new tire after having a blowout on the interstate.
I also really appreciated him showing me what was wrong and explaining how it happened.