Garage door supplier · Pelham, AL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★134 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for rapid response times, often receiving same-day or next-morning service for repairs and installations. Recurring themes include punctual arrivals, clear communication regarding schedules and options, and professional conduct during garage door, motor, and spring replacements. Reviewers also note fair pricing and thorough work that leaves homes tidy. With a perfect five-star rating from one hundred thirty-four reviews, the business maintains a strong reputation for reliable customer service and efficient problem-solving.
Google rating: 5.0 out of 5 from 134 reviews (100% five-star).
Reviews on this page: 134 Google reviews (128 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Garage Door Repair Service serving Pelham, Alabama.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Garage Door Services: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Garage Door Services: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Garage Door Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Garage Door Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
5.0of 5
5 stars134100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
100%praise
Praise334100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price960%
Reasonable640%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8024%
Staff & attitude6419%
Would recommend6419%
Quality & results4915%
Price & value319%
Communication247%
Honesty & trust237%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The installation crew was professional, fast, kind, and knowledgeable.”
“They fixed my garage door within 20 minutes and were very kind!”
“Would definitely recommend them to anyone looking to replace!”
“Ryan was a top notch communicator, and had us fixed up in a few days!”
“Last June, my garage spring broke and they fixed it quickly at a very reasonable price; no upselling, just what was needed.”
“Kyle and Bradley did a great job and I appreciate they kept me informed as to when they would arrive at my house.”
“We used platinum garage to replace our motor and they were quick and reliable.”
People customers mention
Ryan15 reviews
Doors13 reviews
Kyle7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Gillian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The crew was super accommodating and was able to come the next morning and worked with my schedule! They fixed my garage door within 20 minutes and were very kind! I highly recommend.
Reasonable price
Monica5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ryan did us a solid by coming to our house within 20 minutes of my call on a Sunday and helping us get my car out of the garage and giving us a quote. Within a few days, our new door was installed and looks/works great. The installation crew was professional, fast, kind, and knowledgeable. Thanks guys!
Reasonable price
Laurel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This place is great! We realized our garage door was jammed right before leaving town and they had it fixed for us before we came home!
Great price
Cristy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent customer service! They were so friendly and helpful! We called one afternoon and they were there the next morning to fix our garage door!! The men that came were polite and so professional!!
Great price
Leslie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Platinum Garage was fast and efficient with the install of our new garage doors! Would definitely recommend them to anyone looking to replace!
Great price
Akash3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great work replacing our garage motor!! Very punctual and very thorough! Would definitely recommend!
The crew was super accommodating and was able to come the next morning and worked with my schedule! They fixed my garage door within 20 minutes and were very kind! I highly recommend.
Price assessment: Reasonable price
Response from the owner · a week ago
Gillian, thank you so much for taking the time to leave us such a wonderful review! We’re so glad our guys were able to work around your schedule and get your garage door back up and running so quickly! We know how big of a pain and inconvenience broken garage door springs can be. We truly appreciate your kind words and recommendation. Thank you for trusting Platinum Garage Doors with your repair! We love being able to help homeowners in the Pelham community!
Monica Donegan5 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Ryan did us a solid by coming to our house within 20 minutes of my call on a Sunday and helping us get my car out of the garage and giving us a quote. Within a few days, our new door was installed and looks/works great. The installation crew was professional, fast, kind, and knowledgeable. Thanks guys!
Price assessment: Reasonable price
Response from the owner · a week ago
Monica, thank you so much for taking the time to leave us such a wonderful review! We’re so glad Ryan was able to get out there quickly and help you, especially on a Sunday! It’s great to hear that you’re happy with your new garage doors and that our installation crew took such good care of you. We truly appreciate you trusting Platinum Garage Doors with your home. Thank you again for choosing us! We love being able to help take care of our Helena community.
Laurel Webb3 reviewsiTotal number of Google reviews Laurel has written across all businesses on Google Maps, not just this one.
This place is great! We realized our garage door was jammed right before leaving town and they had it fixed for us before we came home!
Price assessment: Great price
Response from the owner · a week ago
Laurel, thank you so much for your kind words! We know how stressful garage door issues can be, especially when you’re getting ready to head out of town. We’re so glad we were able to get everything taken care of before you returned home! We truly appreciate you trusting Platinum Garage Doors and taking the time to share your experience with us!
Cristy Tayloe3 reviewsiTotal number of Google reviews Cristy has written across all businesses on Google Maps, not just this one.
Excellent customer service! They were so friendly and helpful! We called one afternoon and they were there the next morning to fix our garage door!! The men that came were polite and so professional!!
Price assessment: Great price
Response from the owner · a week ago
Cristy, thank you so much for taking the time to leave us such a wonderful review! We’re so glad we were able to get someone out quickly and get your garage door taken care of. It means so much to hear that our guys were friendly, helpful, and professional. We truly appreciate you trusting Platinum Garage Doors and giving us the opportunity to help!
Leslie Cross5 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Platinum Garage was fast and efficient with the install of our new garage doors! Would definitely recommend them to anyone looking to replace!
Price assessment: Great price
Response from the owner · 2 weeks ago
Leslie, thank you so much for the kind review! We truly appreciate you trusting Platinum Garage Doors with your new garage doors. We truly appreciate you taking the time to share your experience. We’re thrilled to hear that you were happy with the installation of your new garage doors and that our team was fast and efficient. Your recommendation means a lot to our team and helps other homeowners feel confident choosing a local garage door company. We hope you enjoy your beautiful new doors for many years to come!
Akash Chand3 reviewsiTotal number of Google reviews Akash has written across all businesses on Google Maps, not just this one.
Great work replacing our garage motor!! Very punctual and very thorough! Would definitely recommend!
Response from the owner · 3 weeks ago
Thank you, Akash, for taking the time to leave us a review! We’re glad we could help with your garage door motor replacement in Bessemer, AL. We truly appreciate your business and are happy to know you had a positive experience with our team. We appreciate you recommending Platinum Garage Doors in Helena, Al.
Brooke Williams5 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
We needed a garage door keypad replacement and re-program! Ryan was a top notch communicator, and had us fixed up in a few days! I would highly recommend his technicians for any of your garage door needs! Thanks again!!!!
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you so much, Brooke, for taking the time to leave us such a great review! We’re thrilled to hear that Ryan kept you informed throughout the process and that our technicians were able to get your garage door keypad replaced and re-programmed quickly. We truly appreciate your recommendation and your trust in our team. Thanks again for choosing us for your garage door needs!
Tommy King8 reviewsiTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
I had a problem with the cable and drum on one of my garage doors. I called Platinum Garage Door Services and Kyle and Bradley came out and repaired the door. They also checked the other garage doors. Kyle and Bradley did a great job and I appreciate they kept me informed as to when they would arrive at my house. I will use Platinum again and recommend them.
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you so much, Tommy! We really appreciate you taking the time to leave us such a great review. We’re glad Kyle and Bradley were able to get your garage door troubles taken care of and make sure everything else was working like it should. We truly appreciate your business and your recommendation for garage door repair and garage door replacement. Thank you for choosing Platinum Garage Doors!
Shannon Hill2 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Timely,Knowledgeable service.
If you need your garage door serviced ,give them a call. You will be satisfied.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you so much, Shannon! We’re so glad we could help get your garage door taken care of in Helena. We truly appreciate you choosing us for your garage door repair and taking the time to recommend us to others. It means a lot to our small business! Thanks again, The Platinum Garage Door Team
Shane Brooks5 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Thank you so much, Shane! We really appreciate the kind words and are glad you were happy with the new garage door motors. Those new garage door motors will be smooth and quiet. It was a pleasure working with you, and we truly appreciate your business in Chelsea, Al.
