HVAC contractor · Billings, MT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★213 Google reviews · 23 photos
100%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$454typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Platinum HVAC provides prompt, professional service for repairs like air conditioning fixes, heater troubleshooting, and gas line work. Reviewers frequently highlight the company's fair pricing, clear communication, and willingness to offer options without pressure, noting that staff often arrive on time or after hours. The only negative feedback involves a customer who was disconnected by phone when seeking a part without scheduling an appointment.
Google rating: 5.0 out of 5 from 213 reviews (100% five-star).
Reviews on this page: 213 Google reviews (173 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Heat Pump Installation Service serving Billings, Montana.
Data from Google, last updated October 27, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Platinum HVAC LLCHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum HVAC LLC: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum HVAC LLC: 95/100 on this factor. Category median: 90.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum HVAC LLC: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum HVAC LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum HVAC LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
–
Bar = this company · dark tick = category median.
Star ratings
213 Google reviews we collected
5.0of 5
5 stars212100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
99%praise
Praise38899%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3048%
Reasonable3048%
Overpriced00%
Not sure23%
$4540% vs typical heat pump installation services
Middle half of what 51 customers paid ($209–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9725%
Speed & response8421%
Quality & results6617%
Would recommend6015%
Price & value379%
Communication308%
Honesty & trust174%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, friendly, and knowledgeable.”
“They were prompt, communicated well, and made sure everything was taken care of.”
“Platinum HVAC displays excellent service from start to finish!”
“In the middle of the worst snowstorm and extreme cold weather in montana,”
“…out he was a great help and ended up not even charging great company highly recommend…”
“I would recommend him and his company to anyone who wants an honest opinion and fair pricing.”
“…ere incredible, went above and beyond, very thorough and answered and explained everything in detail, Best HVAC company in Billings if you ask me!…”
“…e and would definitely recommend Platinum HVAC to anyone looking for reliable, quality service!…”
People customers mention
Angelo15 reviews
Orlando7 reviews
Jacob6 reviews
Mota3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Platinum HVAC LLC for 8 kinds of job. Pick one to see what they paid and said.
Kimber1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Repeat customer! Platinum HVAC displays excellent service from start to finish! The team was professional, friendly, and knowledgeable. They were prompt, communicated well, and made sure everything was taken care of. I’m always extremely satisfied with the service provided every time and would definitely recommend…
Paid $200–400Reasonable priceHeating system maintenanceThermostat installationService not listed
Charity3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Platinum HVAC/ Anjelo and Noah were incredible, went above and beyond, very thorough and answered and explained everything in detail, Best HVAC company in Billings if you ask me!! Would recommend 100%
Paid $2,000+Great price
CurtisLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are allstars! I'd give 10 stars if I could. We needed some gas lines re routed for our deck project, they were able to squeeze us i to their schedule so we could keep working on the project. There communication was over the top. Their price was fair. And their professionalism is top teir! Would recommend…
Paid $1,600–1,800Great priceHVAC system repairHVAC system maintenance
Karen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Angelo came on one of our hottest days to fix our air conditioner. He was professional and personable and got our unit back running in less than an hour. We will happily call him with any HVAC needs in the future. That was July 2024. So on March 2025 we called him again and we're just as pleased: prompt, courteous and professional service.
Paid $200–400Reasonable priceHVAC system maintenance
Kari5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Angelo was prompt, thorough, and really knows his stuff. He explained every process along with my options for repair or replacement, and I never felt he was trying to sell me on something I didn’t need. Highly recommend!
Paid $400–600Reasonable price
Russell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Angelo was very professional, thorough, respectful and very knowledgeable about what he was doing. Gave us pricing before the work was done. We will definitely use his services again. Came after hours. Highly recommend!!
Angelo provided awesome service. He came to look at our system to give us a quote on replacing a hot water heater, instead he was able to troubleshoot our problem and had the part with him and made the repair while he was here. Highly recommend him.
Price assessment: Great price
Services: Thermostat repair
Response from the owner · 11 hours ago
Coming out for a replacement quote and fixing it on the spot instead, that’s Angelo saving you money the honest way, Barbara! Glad he had the part on hand. Thank you for the high recommendation.
Marie GefersLocal Guide · 20 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Angelo came over and helped us get our heater running after another guy came out and wasn’t able to figure out he was a great help and ended up not even charging great company highly recommend
Response from the owner · a week ago
Cracking the problem another tech couldn’t and not even charging for it, that’s just who Angelo is, Marcella! Glad he could get your heater running. Thank you for the high recommendation.
Kimber Degenhart-Lundberg1 reviewiTotal number of Google reviews Kimber has written across all businesses on Google Maps, not just this one.
Repeat customer! Platinum HVAC displays excellent service from start to finish! The team was professional, friendly, and knowledgeable. They were prompt, communicated well, and made sure everything was taken care of. I’m always extremely satisfied with the service provided every time and would definitely recommend Platinum HVAC to anyone looking for reliable, quality service!
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance, Thermostat installation, Service not listed
Response from the owner · 9 months ago
We appreciate you considering Platinum HVAC LLC and are here if you have any further questions!
Scott Hellman2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Platinum HVAC/ Anjelo and Noah were incredible, went above and beyond, very thorough and answered and explained everything in detail, Best HVAC company in Billings if you ask me!! Would recommend 100%
Price assessment: Great price
Price: $2,000+
Response from the owner · 4 months ago
Thank you for the great review, Charity! Angelo and Noah appreciate the kind words. Making sure our customers understand every detail is what we take pride in. We're here whenever you need us!
Randy Love6 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
These guys are allstars! I'd give 10 stars if I could. We needed some gas lines re routed for our deck project, they were able to squeeze us i to their schedule so we could keep working on the project. There communication was over the top. Their price was fair. And their professionalism is top teir! Would recommend to anyone needing work done in their line of business.
Price assessment: Great price
Price: $1,600–1,800
Services: HVAC system repair, HVAC system maintenance
Response from the owner · a month ago
Squeezing you in to keep your deck project moving is exactly the kind of thing we're happy to do, Curtis! Fair pricing and top tier communication is what we stand for. Thanks for the 10 stars and the recommendation.
