Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Platinum HVAC LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Platinum HVAC LLC

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 213 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum HVAC LLC is better than 98% of heat pump installation services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum HVAC LLC is better than 95% of heat pump installation services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum HVAC LLC is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum HVAC LLC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum HVAC LLC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Platinum HVAC LLC is better than —% of heat pump installation services.–
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Reviews for your job

Customers hired Platinum HVAC LLC for 8 kinds of job.

Platinum HVAC LLC for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$351
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “A/C system maintenance”

Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

great experience with this company the guys were so polite and informative

Reasonable priceHVAC system maintenanceA/C system maintenance
Heidi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We needed maintenance and repair done to our current A/C and Heating unit and contacted Platinum HVAC. Angelo responded quickly and scheduled the repair within a few days. He was professional, kind, responsive, and on time. We felt the work was done exceptionally well and the price was very fair. We will…

Paid $1–200Great priceA/C system maintenanceHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Roger2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thorough inspection of furnace system & gas fireplace, am very pleased

Paid $200–300Reasonable priceA/C system maintenance
James15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Platinum’s team of employees are extremely efficient and timely! They respect you and your home! I would highly recommend Angelo Mota. His technician, Jacob, is incredible to work with in every scenario. Great troubleshooting technician!

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
AKAME8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Service and great pricing, would recommend to anybody looking for top notch heating and cooling services at a reasonable/fair price!

A/C system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Noticed my AC was not cooling properly on what was gonna be a 100 degree day! Platinum HVAC (Angelo) was very fast to respond, diagnose and fix my problemed AC unit. The guys were very professional and did great work. Would highly recommend these guys!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took care of the problem quickly and explained the problem

A/C system maintenance+ Professionalism
THERESA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, knowledgeable local owner. Quality of service was great and response time even better! Will definitely recommend not only for residential but for professional work settings as well. Call them first to get the job done right.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Theresa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

A/C system maintenance
Katie3 years ago★★★★★

Rating only, no written review.

A/C system maintenance+ Responsiveness+ Punctuality+ Professionalism
david1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenance+ Responsiveness+ Quality+ Professionalism

Price

$4540% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 48%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance26$114–$453
HVAC system repair21$209–$1.2k
A/C system maintenance11$78–$351
A/C system repair7$227–$611
Heating system repair6$188–$867
Heating system installation6$1.4k–$2.4k
Heating system maintenance4$78–$293
Install AC4$1.6k–$3.7k

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