Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Platinum HVAC LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Platinum HVAC LLC

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 213 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum HVAC LLC is better than 98% of heat pump installation services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum HVAC LLC is better than 95% of heat pump installation services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum HVAC LLC is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum HVAC LLC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum HVAC LLC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Platinum HVAC LLC is better than —% of heat pump installation services.–
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Reviews for your job

Customers hired Platinum HVAC LLC for 8 kinds of job.

Platinum HVAC LLC for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$611
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “A/C system repair”

Sav4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Angelo went above and beyond to get my unit going. I would recommend him and his company to anyone who wants an honest opinion and fair pricing.

Paid $400–600Great priceA/C system repairService not listed
Tyler8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were lucky to have found someone on short notice during the weekend heatwave. Blower motor replacement was quick and priced fairly. Angelo took time to proactively check full AC system and provide some feedback on what to look out for in the future. Receptionist went out of their way to ensure the proper…

Paid $600–800Great priceHVAC system repairA/C system repairRepair HVAC
Vanessa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great experience with Platinum HVAC LLC! The technician was professional, arrived on time, and fixed the issue quickly. Excellent service, fair pricing, and very friendly team. Highly recommend!

Paid $100–200Great priceA/C system repair
Karl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Angelo and Orlando took care of my issues. They have helped me get my house back after the June 16 hail storm in Shepherd. thanks guys!

Paid $400–500Great priceA/C system repair
dr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Heater kept turning off was an after hour call so took abit but was done withing 15min got the heater goin very appreciative

Paid $200–300Reasonable priceA/C system repair
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had both our AC and furnace replaced at different times this year by Platinum and are impressed with the knowledge, expertise, quality of work, and conscientiousness of Angelo and his team! Angelo investigated the issues with both of them in an effort to save us some money before it was determined that we needed…

Paid $1,000+Great priceA/C system repair
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Noticed my AC was not cooling properly on what was gonna be a 100 degree day! Platinum HVAC (Angelo) was very fast to respond, diagnose and fix my problemed AC unit. The guys were very professional and did great work. Would highly recommend these guys!

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism

Price

$4540% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 48%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance26$114–$453
HVAC system repair21$209–$1.2k
A/C system maintenance11$78–$351
A/C system repair7$227–$611
Heating system repair6$188–$867
Heating system installation6$1.4k–$2.4k
Heating system maintenance4$78–$293
Install AC4$1.6k–$3.7k

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