Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts
Customers frequently praise Platinum Plumbing for prompt service, professional demeanor, and clear communication regarding repair options and costs. Recurring themes include technicians explaining issues thoroughly, arriving on time, and resolving problems like clogs, leaks, and water heater replacements efficiently. A common criticism in lower-rated reviews involves high pricing, with several customers noting that labor and equipment costs were significantly higher than expected or compared to other providers.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,231 Google reviews we collected
Phrases our text analysis found in 1,067 written reviews
Price verdicts customers left with their Google review
Middle half of what 252 customers paid ($475–$1.6k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,067 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Haden was extremely helpful walking through the process of what he was doing, describing the issues, and presenting options for how to resolve.”
“super relieving to have the issue be resolved same day.”
“Hunter did an outstanding job and was very courteous.”
“We had tile around the faucet which might have ended up giving way(which was worst case scenario).”
“It’s always stressful when something breaks but I found the contact process to be very easy and quick and would recommend Platinum Plumbing!”
“I do not recommend, they are very unreliable.”
“He was as always professional, helpful, courteous & answered all our questions & concerns.”
“The price was fair and appropriate for the service provided.”
“…complete plumbing/pipes replacement to an older house, they gave me a very expensive verbal estimate, but I was willing to pay as I needed it done.…”
“We had honestly the best experience with Platinum Plumbing.”
“This is a scam of a company and someone needs to made the public aware of their tactics.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Platinum Plumbing Inc for 8 kinds of job. Pick one to see what they paid and said.
Haden was extremely helpful walking through the process of what he was doing, describing the issues, and presenting options for how to resolve.
Haden did a great job. Had a clog that he quickly found and cleared. Let me know exactly what he was going to do and what he found. Prompt and friendly. Excellent service
Great service! Exactly what I was told was done and in the time frame expected. Thank you for the great service!!
Haden did an excellent job figuring out the cause of my leak with my washer pipe. We walked through multiple repair options at numerous price points. The pipe was very narrow at a certain point so troubleshooting took some time. Each part was explained to me and my questions were answered! super relieving to have…
Our experience was great. Very professional, kind, and will explain things thoroughly. Work was done quickly, too.
Very responsive company , kind and knowledgeable staff . We are never disappointed when we use Platinum Plumbing.
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
4.9 ★★★★★ 1,231 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Haden was extremely helpful walking through the process of what he was doing, describing the issues, and presenting options for how to resolve.
Hunter did an outstanding job and was very courteous.
Thank you for the 5-star review! We’re glad Chris was able to help with your vanity and faucet installation in Bloomington. We appreciate you taking the time to share your experience, and we’re happy everything turned out well. Our team focuses on making sure the work is done cleanly, efficiently, and with clear communication throughout the job so homeowners know exactly what’s happening at each step. Thank you again for choosing Platinum Plumbing we appreciate your business and the opportunity to work in your home!
Haden did a great job. Had a clog that he quickly found and cleared. Let me know exactly what he was going to do and what he found. Prompt and friendly. Excellent service
Haden came to our rescue to fix some leaking valves in the bathroom. Very considerate, professional & got the work done in record time. Also supplied information on a future job. Hayden returned to our home twice this month to help with moving of our water heater so foundation work could be done & a full home inspection. He was as always professional, helpful, courteous & answered all our questions & concerns. Glad we can find a company that is all that & more!
Thank you so much for the wonderful review! We’re glad Madisen was able to get someone scheduled so quickly and that our team had your new water heater and sump pump installed just a couple of days after your initial call. A special shoutout to Chris for being thorough, efficient, and such a great person to work with. We’ll be sure to pass along your kind words to him and Madisen! We truly appreciate you trusting Platinum Plumbing to take care of your home. We’re proud to serve Bloomington and the surrounding communities with fast, reliable service!
Great service! Exactly what I was told was done and in the time frame expected. Thank you for the great service!!
Haden did an excellent job figuring out the cause of my leak with my washer pipe. We walked through multiple repair options at numerous price points. The pipe was very narrow at a certain point so troubleshooting took some time. Each part was explained to me and my questions were answered! super relieving to have the issue be resolved same day. The price was fair and appropriate for the service provided. It’s always stressful when something breaks but I found the contact process to be very easy and quick and would recommend Platinum Plumbing!
Our experience was great. Very professional, kind, and will explain things thoroughly. Work was done quickly, too.
Very responsive company , kind and knowledgeable staff . We are never disappointed when we use Platinum Plumbing.
Thank you so much for the kind words! We’re thrilled to hear that you had a positive experience with our team. We take pride in being responsive and ensuring our staff is both knowledgeable and friendly. We're always happy to help and look forward to assisting you again in the future
Platinum Plumbing is top notch!! Had flooding in our basement and they were able to come day of and get right to clearing our sewer line from blockages and tree roots galore! Shoutout to Haden for his quality service and super kind demeanor!
Hi there Jenna, thank you so much for the very kind words about our team and for the honest 5 Star Review! We are so glad you had a great overall experience. We look forward to servicing you again in the future!
You never want to call a plumber for issues but if you ever do or for some reason my family needs it again I really hope it’s Haden they send back out. Very knowledgeable and answered all questions. Also very polite and didn’t get frustrated or mad while I bother him or he ran into issues. Again, hope to never have to call again but if so. Please send him back out. A++++ work
Thank you so much for the amazing review! 😊 We understand plumbing issues are never fun, but we’re glad Haden made the experience a positive one! His knowledge, patience, and professionalism are exactly what we strive for at Platinum Plumbing. 🔧💙 We’ll be sure to share your kind words with him! While we hope you won’t need us again anytime soon, we’ll be happy to help whenever you do. Thank you for the A++++ rating and for trusting Platinum Plumbing with your home!
Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts
