How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for drain cleaning
Clear ✕All 81 Google reviews tagged “Drain cleaning”
Haden was extremely helpful walking through the process of what he was doing, describing the issues, and presenting options for how to resolve.
Intelligent, competent plumber. I am well pleased
Our family had a terrific experience with Platinum Plumbing! Ethan and Tyler were extremely professional and friendly. Ethan identified our shower drain leak quickly and resolved the issue just as fast. To make the most of our time Ethan also inquired about other potential plumbing issues throughout the rest of our…
They did a wonderful job at a very reasonable price!
Just wonderful people to work with. After the recent storms they needed to reschedule an inspection because they were buried in work helping others stop flooding, replace lines, etc. Important work. They apologized a ton of times, STILL got me on the schedule, and then provided cost-benefit analysis of the various…
Would highly recommend Platinum. Hunter was extremely knowledgeable and explained everything to me in detail. Very polite and made sure we were satisfied with all work done. All staff throughout this experience were 10/10 and it left us with a lot of comfort knowing the job would be done efficiently and thoroughly.
I called Platinum Plumbing in desperate need of someone to help me with my plumbing issues. In which they quickly responded to setup an appointment to come out and access the issue then came back out soon as I got off work to flush out my drains which roots from a tree was blocking sewage. Hunter assisted me with…
Hunter did a great job taking me through the process of what was happening and what my options were. Very friendly and professional. Showed up on time and took care of the issue quickly.
Hunter came to helped us with a back flow issue and did an amazing job. Great service!
Thanks for the good work! What a great business. Gave me a military discount too!
Quick, efficient, neat and very knowledgeable, Great experience, highly recommend 👍
I worked with Hunter today on a persistent clogged drain, but he and Lizzie were even more consistent working through my home warranty to get things situated. Hunter did a great job of explaining the process from start to finish, including the claim process too. I especially loved the transparency with pricing and…
Hunter did a great job taking care of us. Had a drain backing up and water coming up from multiple spots. He was able to find the clog and clear it out of the drain. Great work.
I had good experience with Platinum Plumbing. Hunter was very professional and took care of the drain promptly. I would highly recommend this company.
Hunter and Chris fixed a pipe issue in my basement that was leaking a lot of water and stuck to the original quote given. They were great to talk to, cool guys, and explained everything to me clearly so I knew what was going on. Highly recommend them two! They stuck around until it was fixed
Hunter is amazing. Spends plenty of time explaining the details and the options.
Hunter did a great job! I had an appointment with a cheaper plumber, but they cancelled in the afternoon. I wasn't going to have another flexible day at work for a while and was very happy that Hunter agreed to work late to squeeze me in. They have really nice equipment and he was able to confirm what caused the blockage.
Hunter was very pleasant and explained everything he was doing and costs.
I had a clogged sewer line in a brand new remodeled bathroom and while clearing the clog didn't go to plan, they quickly and professionally handled everything. We also had them install an in sink disposal and they found out that we were living on borrowed time as the pipe was just hanging onto the old disposal on a…
We had the taps in a bathroom sink rebuilt as well as the drain for that sink unclogged. The price quoted was reasonable. The Service Person arrived on time, inspected what needed to be done and provided options. There was no pressure to pick an option. The Service Person was polite, knew his job, and performed…
Great service. Knowledgeable plumber with great customer service. Gave many options to choose from.
Hunter did phenomenal work. We had a clogged drain behind the washer that backed up into the mop sink. He have us multiple pricing options and what work would be done with each option. He spent no longer than an hour and got the drain unclogged and explained what was causing the clog and how to prevent it in the…
I have used Platinum Plumbing on two occasions. Both times I was able to get an appointment within 24 hours of calling. I was at the end of my patience from working with William Masters, who took 6 weeks working on replacing a shower control and were never able to fix it. I called Platinum and they got it fixed the…
Had some serious plumbing problems and leaks that had compounded over time. Hunter and Ethan came out and diagnosed and did all of the work needed. They took their time, were extremely polite, and took time to explain everything to us. Some of the better customer service I have experienced. He also gave me…
Dolton and Hunter were awesome! Both were super helpful and friendly.
I had such a great experience with Dalton and Hunter! They explained everything thoroughly and were able to answer any questions we had. 10/10 experience!
Dalton and hunter did a great job at our Buffalo Wild Wings!
Great experience with Dalton and Hunter!! Explained everything throughly and was very helpful!
Dalton & Hunter did a full drain clean out after our laundry room flooded. Sent down a scope, identified the issue, got it all cleared all the way down to the sewer line at the street, and replaced our water heater too. Very quick & very efficient!
Hunter did a great job and was very thorough and knowledgeable, definitely recommend him!
Hunter came to fix my clogged kitchen sink the day after Christmas, which I couldn’t resolve myself. He had it fixed in about 45 minutes. He was professional and friendly, and he answered all of my questions. The work was clean, and I’m very happy with the service.
Shower drain plugged and needed the auger. Tried plunging for a long time - wasn’t going to get it done that way. Good service and friendly.
We had an emergency where nothing in our house would drain! We tried to unclog it ourselves but it was the main drain. They did and amazing job with getting us in that day and completely the job. We couldn't be more pleased.
Hunter was Awesome with his service and very polite and answered all the questions asked him about plumbing and talked about hunting… would recommend this company for all plumbing issues
The two technicians, Hunter and Chris who serviced for me today the 10 unit apartment building I manage, were very respectful and professional. They explained to me my options after they scoped out the situation and then kept me updated throughout the entire process. I appreciate their work ethics and mannerism! It…
Dalton came today and did a wonderful job replacing our toilet. He gave me many options to choose from but in the end we got the best deal. Dalton gave great advice and some education that we home owners don’t know. Do that you Dalton for making my day. Also platinum Plumbing came to my rescue in one day yay. Thank…
Our heroes! Ethan and Hunter saved the day for us with a backed up basement drain! Same day quick service and up to date communication too! These guys are experts at what they do and don't give up until it's finished and all checked out! They were very professional and took good care of our home while doing the hard work. We are big fans! Well done!
Guys came today very professional explained everything and were able to get us up and running thank you so much guys !!!
All work performed has been done on time and in a professional manner. I never feel pressure for an up-sell and the plumbers always take time to explain the process and how to use any new features being installed. 11/22/24 - Chris performed all work as requested and was very friendly and knowledgeable throughout…
Dalton was kind, efficient, and effective! Needed a drain unclogged (that had been clogged for years) and it was a breeze for me!
An early morning call to Platinum Plumbing for clogged sewer lines and a response within 2 hours. Not only was the drain cleared they were able to identify the problem in the lines using a camera. Very professional crew. They kept me informed during the entire process. They outlined potential fees before the work…
They were quick, efficient, and friendly. They told me what they planned to do, service options, and relative cost estimates up front. Glad to have a reliable group around like these folks!
Dalton and Hunter did a great job, And answered every question that we had. They even gave us advice on what to do next if needed. These guys were very professional and helpful!
First and foremost, I am eternally grateful to this company for their timely assistance during my family's time of need. When our kitchen sink backed up severely, they promptly dispatched a technician within a couple of hours to resolve the issue. Technician Dalton demonstrated exceptional patience, thoroughly…
Handled quickly! Very friendly!
Incredibly quick service!
Job was done very professionally I was pleased with the results of a drain cleaning. Thank you Platinum Plumbing
This service was outstanding! I am very pleased with everything they helped with! They were very thorough and efficient!
They went above and beyond to diagnose our problem, and offer different solutions to solve my problem (solutions that others did not). Very personable and walked me through everything that was being done. They also gave me advice on things I could do to avoid future problems. This will always be my first choice for plumbing service!
Derek came to our house today and was excellent! Very knowledgeable and answered any question I had. He was very professional and honest up front. He took extra time and care to make sure all of my concerns were addressed and cleaned up after himself. I felt like we were taken care of very well and I will recommend this company to anyone and everyone!
Great experience with this company today!! Not only did Dalton fix my leaking sinks but also went above and beyond by giving some great advice for prevention. There is no doubt that he cares about the customer vs the sale. Very pleased with this local business service, knowledge and professionalism. :)
Very impressed, I will use and recommend Platinum Plumbing when ever possible. Dalton assed and promptly repaired a faucet and bathroom tub drain.
Dalton is the real MVP! Professional and knowledgeable, fixed a backed up kitchen drain and provided preventative options without pushing. Thanks!
Just had these guys come out to fix a clogged sink and Andrew was fantastic. :) Have used them twice now for two separate jobs and they get it done right.
Andrew was prompt, congenial and performed precision work. He fixed our bathroom sink and drain and made sure there was no mess left behind. It was refreshing to have such a courteous professional come to our home.
Fast response, on time, polite, professional, quality work. Amazing service. I would highly recommend using Platinum Plumbing!
They did a great job. My wife was treated with respect and we are very happy with the results. Derek was on time and explained everything to my wife and what was quoted was the price. We will use them again. Thanks, Platinum Plumbing.
Very quick and professional service!!!
Derek is the absolute BEST. He has always been there for every one of my plumbing needs. He is professional and very knowledgeable! If you have plumbing issues, CALL DEREK! You can thank me later! 😉
Dalton, Dylan, Derek, Ethan, Maggy, and Madison are a wonderful and hard working crew! Keep it up guys
Thank goodness for Platinum! We have an older house and needed a bunch of stuff fixed in the main bath. Derek was prompt, professional, and polite. We definitely recommend Platinum!
Derek was amazing. We have used three different plumbing companies for other issues over the past 13 years, and Platinum Plumbing has been the best! Not only was setting up an appointment and getting the time I wanted easy, but the tech, Derek was here within 5 minutes of his scheduled arrival time, with a “late…
I am so thankful for the service we received from Mr. Dalton. He showed up on time, was very knowledgeable about the work he was doing and answered any questions we had about our services. Shower faucet had a constant drip needed the entire thing replaced, toilet was having a plumbing issue and several sinks were…
I called for services at my hotels and they were quick to come and do the repairs and installation. Andrew and his team is very professional and knowledgeable in plumbing business. I would highly recommend Platinum Plumbing.
I have used Platinum plumbing for multiple aspects of my renovation projects. Platinum plumbing is always on time and quick to respond to any emergencies when they arise. Highly recommend them to others!
Derek was great. I always use them for any plumbing needs.
Their service man was on time and called about 15 minutes before arriving at my house. We were given a 3 hour window when to expect service and he was within that window. We had a clogged pipe from our utility sink and the service took maybe 10-15 minutes. We’re very happy with the quality of customer service and…
Chris, Collin, and their team did a great job and got back to me quickly. They offered a discount on multiple services, as well.
Everyone was professional throughout the whole experience. Even in my first call, Chris tried helping with a tip that potentially would have fixed the problem without them. Because of that, I decided to utilize their services. There was never any high pressure sales. Andrew and Brody were very professional in their…
I’m so impressed with Platinum Plumbing. They installed a gas line, helped unclog some sinks, and installed new sinks and did a great job. They were reasonable on price, punctual, kind, and professional. I would highly recommend!
These guys are amazing! They came to my aide short notice and promptly the next day, they used professional and courteous measures when entering the house (wearing plastic coverings on their shoes), educated me about what the problem was and about new safety precautions they found needing done for proper code with…
Andrew & Brody did a great job at a fair price with quality products. Arrived on time & finished ahead of schedule. My new go-to plumber!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
