How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for plumbing leak detection
Clear ✕All 80 Google reviews tagged “Plumbing leak detection”
You never want to call a plumber for issues but if you ever do or for some reason my family needs it again I really hope it’s Haden they send back out. Very knowledgeable and answered all questions. Also very polite and didn’t get frustrated or mad while I bother him or he ran into issues. Again, hope to never have…
Effecient,Honest and informative! They have my business
Hunter was great!
Our family had a terrific experience with Platinum Plumbing! Ethan and Tyler were extremely professional and friendly. Ethan identified our shower drain leak quickly and resolved the issue just as fast. To make the most of our time Ethan also inquired about other potential plumbing issues throughout the rest of our…
Fantastic work and very responsive and knowledgeable. They answered all my questions and are very good people to work with
Would highly recommend Platinum. Hunter was extremely knowledgeable and explained everything to me in detail. Very polite and made sure we were satisfied with all work done. All staff throughout this experience were 10/10 and it left us with a lot of comfort knowing the job would be done efficiently and thoroughly.
Platinum Plumbing is a dynamic business that dispatches competent technicians promptly . The technicians inspect all likely locations for the problems, and explain in detail the possible causes and the repairs for each. They complete jobs with enthusiasm and efficiency and clean up carefully. Most recently, Ethan…
Woke up to a leaking hot water heater. Called Platinum Plumbing mid morning and by the afternoon I had a brand new one installed as well as a much needed new kitchen faucet. The whole experience was excellent. Everyone was helpful and professional. Especially, Ian, who did the install. Would highly recommend!…
This is my second time using Platinum Plumbing! Hunter , my plumber was terrific, he answered all my questions and explained everything as he went along ! He was also terrific with my dogs! When I called I got an appointment right away ! And both times they were right on time ! They are great!!
Have used their services multiple times now. Communication and scheduling is great as well as final results
Update 6/18/2026. We needed some additional work and we were happy to call Platinum Plumbing again and have Chris take a look for us. He was thorough and professional in assisting us with a toilet repair, new guest tub/shower, new sump pump, and new water heater. The investment in your home is just as important to…
Hunter was quick, informative, polite everything you would want from someone fixing an issue.
I called for Ethan again and he did a great job. He’s very friendly and knowledgeable and gave me a couple of ideas to alleviate a potential problem down the road. Will definitely call them again.
Hunter and Chris fixed a pipe issue in my basement that was leaking a lot of water and stuck to the original quote given. They were great to talk to, cool guys, and explained everything to me clearly so I knew what was going on. Highly recommend them two! They stuck around until it was fixed
Good guys. Came out quickly. Returned multiple times no problem when our issue proved difficult diagnose. Fair pricing.
My experience with Chris and Ryan was excellent. I had several plumbing problems and new installations. Chris was very thorough on explaining everything to me and allowed me time to make my decisions. I had repairs and new installations done. They kept me informed on how everything was going and then showed me…
Chris my plumber was very nice & explained everything he was doing. Would recommend the company & Chris.
I have used Platinum Plumbing on two occasions. Both times I was able to get an appointment within 24 hours of calling. I was at the end of my patience from working with William Masters, who took 6 weeks working on replacing a shower control and were never able to fix it. I called Platinum and they got it fixed the…
Had some serious plumbing problems and leaks that had compounded over time. Hunter and Ethan came out and diagnosed and did all of the work needed. They took their time, were extremely polite, and took time to explain everything to us. Some of the better customer service I have experienced. He also gave me…
Hunter was great and got the job done smoothly! Can you help me fix a water leak underneath my mobile home. I appreciated his honesty and kindness. I have never called a plumber before so I will call platinum again!
Dalton & Hunter did a full drain clean out after our laundry room flooded. Sent down a scope, identified the issue, got it all cleared all the way down to the sewer line at the street, and replaced our water heater too. Very quick & very efficient!
Dalton did a great job helping us diagnose issues in our new house. He laid out a variety of different options along with pros/cons for each. Would definitely use again!
After leaving a message, Platinum plumbing was prompt to contact us regarding water we found in our bathroom. Dalton did a great job diagnosing the problem. He was prompt, detailed oriented, had a sense of humor, and overall did a great job making sure we were satisfied with the repairs before he left.
Technician showed up on time clean very respectful of my home. took time to ask questions about what all was happening in the house. on top of the main issue they were there.
Excellent work, thank you Dalton!!
Hunter did a great job and was very thorough and knowledgeable, definitely recommend him!
Chris did an excellent & professional job on my new toilet installation! He was great with communicating & explaining the process, and his customer service skills are outstanding. I sincerely appreciate the superior work that Platinum has done for me in the past & the present, therefore I will continue to do business with them in the future!
My wife had called another local plumber, left a message, and never received even a call back. We called Platinum Plumbing , spoke with an office assistant, and were able to get an appointment that was during OUR availability with a TWO HOUR window for arrival! On the day, we received a text and a call verifying…
Amazing Service, Dalton changed a whole sink faucet and disposal within hours! Will definitely be using Platinum Plumbing again.
Dalton and Seth did an awesome job installing my soft water softener and toilet!
Platinum Plumbing responded to our sink emergency upon calling first thing Monday morning for help. Dalton was knowledgeable, quick, and lightened the mood with welcomed humor (as any home service can be pricey and cause tension). We were provided several package options to fit our needs, and the sink was fixed same day. Super grateful for their service!
Super friendly and FAST!! Had a plumbing leak in my bathroom! Tech came and got it fixed and all squared away SUPER FAST!!!! And you can't even tell they worked in the shower area!!
Came the same day to assess a leak. Took care of the leak and more. Thanks Dalton!
The guys at Platinum Plumbing did a great job! They were quick to get us in & when we decided a new water heater was needed were able to get one installed same day. Zach & Hunter worked quickly & with minimal disruption in our crawl space, even easily hauling away the broken heater. Would highly recommend!
Chris came out to run two new shower lines, replace a faucet, and replace and outdoor spigot that was jammed for years. Not only was the job done perfectly, he explained everything along the way, showing me every detail. This company is excellent and has been the best plumbing experience we have had since moving to the B-N area!
Amazing service every single time!
Awesome people always willing to help with more. Sadly when they found the leak it was not on them and had to call HVAC.
Employees are always prompt and very polite.
This service was outstanding! I am very pleased with everything they helped with! They were very thorough and efficient!
This company has outstanding plumbers. Today, Ethan fixed a problem with old garden pond plumbing and got everything back to working correctly. We definitely recommend Platinum Plumbing.
Outstanding work and professionalism
Prompt and professional work. My techs were respectful of my home, worked quickly to complete all of the items they could in the first day. Very clean and neat work.
Ethan was absolutely awesome, he was so professional and put us at ease from start to finish! He went above and beyond to insure that our issue was resolved! Highly recommend you all, but especially Ethan!
Dalton was very professional and informative. Great quality work. Highly recommend
Derek came to our home to assess some issues we've been having with a faucet and drain in our side-by-side sinks of the master bathroom. He was terrific! In addition to being incredibly helpful with solutions, he handled our installation at a very reasonable rate, was super quick with the job, and overall did top…
Great experience with this company today!! Not only did Dalton fix my leaking sinks but also went above and beyond by giving some great advice for prevention. There is no doubt that he cares about the customer vs the sale. Very pleased with this local business service, knowledge and professionalism. :)
Dalton is the real MVP! Professional and knowledgeable, fixed a backed up kitchen drain and provided preventative options without pushing. Thanks!
They went above and beyond to accommodate our financial situation and help our family out with so much extra work that we desperately needed done but couldn’t afford. They were amazing to work with and so kind and did such an amazing job for us. Can’t thank them and recommend them enough!!! Their whole team works…
Could not be happier with their service. They coordinated effectively with my contractor doing other work in my house. Always kept me up to date and bent over backwards to make sure I was happy with the work. Edit: brought them back three years later to replace an outdoor spigot. Quick good job from Dalton.
Very quick and professional service!!!
The most professional plumbing company in the Bloomington Normal area! Really know their stuff on leak detection and everything plumbing!! 😃
So glad Kristal G. and Cheleta W. told me about this company. Many thanks to Dalton, Dillion Ethan, Derek and Madison for great job getting our new tankless water heater, dishwasher, refrigerator, water softener installation and other plumbing projects done. Hope the pie lives up to your expectations. Cheers!
I called for services at my hotels and they were quick to come and do the repairs and installation. Andrew and his team is very professional and knowledgeable in plumbing business. I would highly recommend Platinum Plumbing.
Always very quick and professional service!
Brian has been amazing - super professional and easy to work with, goes the extra mile. I would HIGHLY recommend these guys!
Thomas came out to locate a leaking drain. He was very courteous, friendly, careful not to track anything in onto the floors and just did an all around great job. I will definitely use them again and highly recommend them to anyone else.
Fantastic Service! Ian, our technician, couldn’t have been a nicer guy. He checked on a potential leak in our bathtub, unclogged our garbage disposal, got us a quote to replace our basement toilet and had it replaced within an a few hours. He even replaced the handle on another toilet for no additional cost! I will…
Platinum Plumbing cleaned out my tile lines and recommended another company to pressure wash the tiles as well. Took their recommendation and had it done the same day. They also replaced the pipes under kitchen sink and replaced a bathroom sink that was original to the house (67 years) with a new vanity sink and…
Very impressive customer experience!!!!!!! The work was very professionally done!! Staff in office, going to homes & Owner all very accommodating.......I HIGHLY RECOMMEND!!!! Platinum Plumbing even remembered me stating it was my birthday on the day when I scheduled my appointment in advance & when they arrived had…
I will be saving contact information for Platinum Plumbers for sure! I needed a plumber and researched plumbing websites. I was impressed in their site along with work quality assurances, discount coupons, and friendly professional remarks. I intend to share their good name and plumbing services to my condo neighbors!
Andrew came out, found the gas leak, repaired it and installed a gas line for the dryer. He was friendly, on time, and got the job done quickly and efficiently. Had an excellent experience with them and will use them again if the need arises.
Great service for a fair price! I called to have a small gas leak looked at and the Platinum Plumbing team dispatched promptly and found the leak immediately. I knew I also needed a new water heater. Although it wasn’t planned, Platinum Plumbing quoted me with a fair price and had everything replaced within a couple…
Chris, Collin, and their team did a great job and got back to me quickly. They offered a discount on multiple services, as well.
I couldnt recommend these guys more!! They came out on time and were very professional. They immediately located the issue with our sink/plumbing and fixed it without any issues. Next time you are in need of a plumber, look no further, these guys are it!!
Andrew from Platinum Plumbing came to our house on 3/2/2021. We had multiple plumbing issues that needed to be addressed. Andrew came in and introduced himself, set down with my wife and I for about 15 minutes to listen to our concerns. He then did an inspection of issues. He made multiple recommendations for us…
The men who came to fix our sump pump problem were courteous, detail oriented, knowledgeable and went beyond and above to make sure our problem was solved. I would recommend them to anyone!
Everyone was professional throughout the whole experience. Even in my first call, Chris tried helping with a tip that potentially would have fixed the problem without them. Because of that, I decided to utilize their services. There was never any high pressure sales. Andrew and Brody were very professional in their…
I’m so impressed with Platinum Plumbing. They installed a gas line, helped unclog some sinks, and installed new sinks and did a great job. They were reasonable on price, punctual, kind, and professional. I would highly recommend!
These guys are amazing! They came to my aide short notice and promptly the next day, they used professional and courteous measures when entering the house (wearing plastic coverings on their shoes), educated me about what the problem was and about new safety precautions they found needing done for proper code with…
I highly recommend Platinum Plumbing. The plumbers were courteous, professional, and did a great job cleaning up when done. I will definitely use them again!
prompt, professional, thorough, affordable. excellent experience
Andrew is awesome and I’ve had him fix several plumbing issues at my home and he’s always great to work with, educated me on the problems, and delivered quality work at a great price. He’s my go to whenever I need plumbing help.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
