How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for plumbing pipe repair
Clear ✕All 95 Google reviews tagged “Plumbing pipe repair” · showing 60
Haden did an excellent job figuring out the cause of my leak with my washer pipe. We walked through multiple repair options at numerous price points. The pipe was very narrow at a certain point so troubleshooting took some time. Each part was explained to me and my questions were answered! super relieving to have…
You never want to call a plumber for issues but if you ever do or for some reason my family needs it again I really hope it’s Haden they send back out. Very knowledgeable and answered all questions. Also very polite and didn’t get frustrated or mad while I bother him or he ran into issues. Again, hope to never have…
Intelligent, competent plumber. I am well pleased
I really appreciate the service I have received from Platinum Plumbing. Ethan proposed a solution to my sump pump problem that I had not considered. I have had two different service people over the past year or two. I appreciated the way they explain things to me.
Ryan came out to fix a gas leak and he was awesome, so friendly and kind, kept asking if he could do anything else to help me out. He was quick and very efficient, I recommend Platinum Plumbing. Thank you all so much.
Had a leak in one of our upstairs bathrooms, Platinum Plumbing was able to get out same day and repair.
Hunter arrived promptly to replace the sump pump drain pipe that was causing the problem. He was friendly, knowledgeable, and professional throughout the repair. I truly appreciated the quick response, clear communication, and quality workmanship. Highly recommend!
The plumber did good work. Basically I needed a half inch pipe repaired due to leakage. He used a pro press to seal the pipes. Sweating pipes is a thing of the past. My only issue was the upsell. They try to upsell other things like a while house water filtration system which costs thousands of dollars. I am sure…
Have used their services multiple times now. Communication and scheduling is great as well as final results
Hunter was quick, informative, polite everything you would want from someone fixing an issue.
I called for Ethan again and he did a great job. He’s very friendly and knowledgeable and gave me a couple of ideas to alleviate a potential problem down the road. Will definitely call them again.
Hunter and Chris fixed a pipe issue in my basement that was leaking a lot of water and stuck to the original quote given. They were great to talk to, cool guys, and explained everything to me clearly so I knew what was going on. Highly recommend them two! They stuck around until it was fixed
No one’s pumped to call a plumber, but if you need one, these guys are great. Chris and Ryan were courteous, gave a clear quote, and easy to work with. Also I appreciate the texting system they have; it’s nice to see a picture of the plumber assigned to your job and when they’re coming.
Ethan worked on our house in numerous tasks and did an incredible job! We had a long list of fixes after the move, and Ethan took care of every single one! 10/10 service! Highly recommended!
Platinum plumbing saved my ass. These guys rock!
My experience with Chris and Ryan was excellent. I had several plumbing problems and new installations. Chris was very thorough on explaining everything to me and allowed me time to make my decisions. I had repairs and new installations done. They kept me informed on how everything was going and then showed me…
Chris my plumber was very nice & explained everything he was doing. Would recommend the company & Chris.
Chris was on time. He did excellent work and cleaned up very well. He explained everything he did and showed us how they worked. I would highly recommend Platinum Plumbing.
Same day service! Very professional.
Zach was kind and courteous and professional. He took care of business and answered all of our questions.
Had some serious plumbing problems and leaks that had compounded over time. Hunter and Ethan came out and diagnosed and did all of the work needed. They took their time, were extremely polite, and took time to explain everything to us. Some of the better customer service I have experienced. He also gave me…
Ethan and Chris were very courteous and friendly. Service was as fast as possible and they arrived earlier than expected (but not without a call ahead). Very happy
Zach did a great job! Friendly and knowledgable! Highly recommend Platinum Plumbing!
Zach was amazing!...very knowledgeable of my needs and even offered solutions to future potential plumbing issues....great attitude and A+ work!
Quick response and availability. Work completed satisfactorily in a timely manner and friendly service technician. Price quoted was for the complete job, not for an hourly rate. If circumstances hadn't required a more immediate repair, I wouldn't have accepted the quoted price or service. I felt the price was…
Excellent work, thank you Dalton!!
Hunter did a great job and was very thorough and knowledgeable, definitely recommend him!
Had a big project to move and re-route a washing machine and the connected kitchen sink pipes! Eric checked over the issue carefully and explained everything and his suggestions. I wasn’t able to book the work for a while, but when I did Zach came out promptly. He confirmed the work-plan and estimate, and was ready…
Zach was helpful and professional. He did a great job and explained everything in detail. 5 stars, I would definitely use them again.
My wife had called another local plumber, left a message, and never received even a call back. We called Platinum Plumbing , spoke with an office assistant, and were able to get an appointment that was during OUR availability with a TWO HOUR window for arrival! On the day, we received a text and a call verifying…
Chris was awesome! On time and did excellent work. Excellent customer service!
Amazing Service, Dalton changed a whole sink faucet and disposal within hours! Will definitely be using Platinum Plumbing again.
Excellent service on a range of things. Chris and Seth were thorough, explained everything, provided timely service, double checked their work and cleaned up afterward. I am very happy with my service and will call again when I need assistance with plumbing.
Dalton couldn’t have been more courteous and professional. Job took far longer than anticipated but he stayed til 9:30 at night to get it done so I’d have water before he left. Didn’t want to go to bed tonight wondering when I’d be able to shower or use the restroom and he made sure I didn’t.
Very knowledgeable and fast service.
Super friendly and FAST!! Had a plumbing leak in my bathroom! Tech came and got it fixed and all squared away SUPER FAST!!!! And you can't even tell they worked in the shower area!!
Dalton came and fixed my problems and gave me a estimate all-in-one day. A very awesome young man very knowledgeable. Also, Hunter came and helped finish up at the end. Very nice young man also.I would call again for any other problems.
Platinum was absolutely phenomenal! After using other locations in town for previous repairs, I decided to go with Platinum because friends had repeatedly praised their quality work and customer service. That praise was well deserved. Easy scheduling online, friendly texts and calls for updates prior to arrival, and…
Chris came out to run two new shower lines, replace a faucet, and replace and outdoor spigot that was jammed for years. Not only was the job done perfectly, he explained everything along the way, showing me every detail. This company is excellent and has been the best plumbing experience we have had since moving to the B-N area!
Great experience with Platinum Plumbing today. Chris my technician did an excellent job and has everything working fantastically. I recommend highly if there was higher than 5.0 I would give it.
Dalton was very professional. Took time to educate us and answer questions. He was also very efficient and clean in the work he did. I should also add how thankful I am that Maggie took my call and quickly made arrangements to get someone out to the house immediately! Highly recommend Platinum Plumbing.
Madison is always helpful scheduling a service call when we need plumbing work done. Today, Hunter arrived and was very courteous. He explained what needed to be done to replace valves and service our water heater. I was impressed that he wore shoe covers while in the house and cleaned up the work area before…
Tech was on time, communicated well, explained the process, and did an excellent job.
I called on Memorial Day and they were willing to come out but it wasn't an emergency. They came out first thing the next morning and did an amazing job. The technician, I think his name was Chris, was very thorough and took his time to repair the pipe and make sure it was down correctly. I had used Platinum…
Employees are always prompt and very polite.
This service was outstanding! I am very pleased with everything they helped with! They were very thorough and efficient!
This company has outstanding plumbers. Today, Ethan fixed a problem with old garden pond plumbing and got everything back to working correctly. We definitely recommend Platinum Plumbing.
Great job! Fast professional and friendly service.
Another 5 star review for Platinum. Super fast turnaround on getting a new water shutoff installed before the Thanksgiving insanity. Chris was great at explaining the cost involved and the process. Thanks for great service!
Prompt and professional work. My techs were respectful of my home, worked quickly to complete all of the items they could in the first day. Very clean and neat work.
Dalton is the real MVP! Professional and knowledgeable, fixed a backed up kitchen drain and provided preventative options without pushing. Thanks!
While working on a small bathroom update project we accidentally sent a baseboard nail through a copper pipe and heard sudden rushing water behind the wall. We shut the water off and called Platinum Plumbing immediately and they reworked their schedule to get to us in under 90 minutes. I got a picture of Andrew text…
They went above and beyond to accommodate our financial situation and help our family out with so much extra work that we desperately needed done but couldn’t afford. They were amazing to work with and so kind and did such an amazing job for us. Can’t thank them and recommend them enough!!! Their whole team works…
Excellent experience.
This is the best that BloNo has to offer! Call them NOW with all of your plumbing needs.
I have had a very good experience with this company. Dalton definitely helped me out alot even though I'm 18 hours away from this company he was able to answer my call and do a video chat with me to help me diagnose my plumbing issues with my kitchen sink. Thank you Dalton Lessen and thank you Platinum Plumbing.
Not only were they prompt, on time and respectful of my home, they were polite and gave me all my options. They helped me make the best decisions for not just now but the future. The issues we were having under our kitchen sink are gone as they found the root issue and solved it. The toilet clogged at least once a…
Could not be happier with their service. They coordinated effectively with my contractor doing other work in my house. Always kept me up to date and bent over backwards to make sure I was happy with the work. Edit: brought them back three years later to replace an outdoor spigot. Quick good job from Dalton.
So glad Kristal G. and Cheleta W. told me about this company. Many thanks to Dalton, Dillion Ethan, Derek and Madison for great job getting our new tankless water heater, dishwasher, refrigerator, water softener installation and other plumbing projects done. Hope the pie lives up to your expectations. Cheers!
I called for services at my hotels and they were quick to come and do the repairs and installation. Andrew and his team is very professional and knowledgeable in plumbing business. I would highly recommend Platinum Plumbing.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
