How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for sump pump installation
Clear ✕All 42 Google reviews tagged “Sump pump installation”
Platinum Plumbing company is great to work with. The price was reasonable to have a Sump pump replaced. Ethan came out and done the work. He was awesome! Very knowledgeable and he took the time to explain single detail on everything very well. A 5 star company and Definitely 5 stars service from Ethan, he is the MAN! Definitely recommend them BOTH!!
I really appreciate the service I have received from Platinum Plumbing. Ethan proposed a solution to my sump pump problem that I had not considered. I have had two different service people over the past year or two. I appreciated the way they explain things to me.
Zach and Tyler did a great job. They explained everything well and showed me all the needed repairs etc.
After experiencing a problem with our sump pump, Ethan performed a thorough inspection of our system and explained our options for repairing or replacing it. We decided on replacement of our existing system, a day was scheduled. He was on time and very professional.
Work was done with quality and in a timely fashion. Would recommend!
Hunter was really helpful and explain me all in detail. The work was clean and professional. Haven't had any complain so far.
What a week! Thank you for restoring my hot water, sump pumps, etc. Always receive great service from Platinum. Special shout out to Andrew for his work and Madison for fielding all of my phone calls. I knew I could count on Platinum!
Ethan was professional, knowledgeable and communicated all solutions to solve our problem.
The team at Platinum Plumbing was awesome. Came back from vacation to a dead sump and battery back. They came in on Sunday to get a sump replaced and finished the job on Monday. They did what they said they would and communicated throughout the whole process
Ethan was awesome to work with. Highly recommend.
We had an unexpected plumbing emergency when a ceiling tile fell due to a leak from our upstairs toilet. We called Platinum Plumbing, and Chris Deleon came out quickly. From the moment he arrived, Chris was professional, courteous, and incredibly thorough. He quickly diagnosed the problem, replaced the toilet, and…
Very friendly and efficient! Hunter did a great job!
Update 6/18/2026. We needed some additional work and we were happy to call Platinum Plumbing again and have Chris take a look for us. He was thorough and professional in assisting us with a toilet repair, new guest tub/shower, new sump pump, and new water heater. The investment in your home is just as important to…
Ethan was great! Diagnosed our issues, gave us several options and answered all our questions. The installation of our new water heater and sump pump was seamless. I would highly recommend the whole crew at Platinum Plumbing.
Chris was very knowledgeable and respectful. He quoted me an affordable price. The new sump pump was put in and took less time than he thought. I will definitely use them again
Ethan worked on our house in numerous tasks and did an incredible job! We had a long list of fixes after the move, and Ethan took care of every single one! 10/10 service! Highly recommended!
My experience with Chris and Ryan was excellent. I had several plumbing problems and new installations. Chris was very thorough on explaining everything to me and allowed me time to make my decisions. I had repairs and new installations done. They kept me informed on how everything was going and then showed me…
Our service technician Zach was professional, gave us several options and most importantly did a great job installing our new sump pump. Nothing like having a peace of mind with a job well done! Thank you, Platinum!!!
Chris was very informative and came quickly to help us with our basement water issues.
Ethan Johnston is top notch! I had a list of things I needed done and he took the time to explain everything from beginning to end. I had my water heater flushed, replaced the sump pump, and added a shutoff for a water line to a fridge. He was extremely professional and I would highly recommend platinum plumbing and Ethan again for any plumbing needs!
Excellent service on a range of things. Chris and Seth were thorough, explained everything, provided timely service, double checked their work and cleaned up afterward. I am very happy with my service and will call again when I need assistance with plumbing.
Professional , came on time, offered options for replacement of sump pump, etc .Zach did great !
Highly recommend. Dalton at Platinum Plumbing was very professional and quick to respond. He replaced our outdated sump pumps, an ejector pump, and new water heater with new ones at a reasonable price. We are very pleased with the service.
Fabulous service. Zach and Hunter did a great job installing our new sump pump. Zach explained everything and gave us all options when he arrived and they both did great work. Everything was cleaned up and neat when they were finished. Excellent customer service. Very happy to be doing business with Platinum Plumbing.
From answering the phone, getting scheduled, and installation every step was very clear. Ethan did a fantastic job at explaining the issue that needed to be fixed, along with going above and beyond with manners and cleanliness. I would recommend highly recommend!
Amazing service every single time!
Dalton was very professional. Took time to educate us and answer questions. He was also very efficient and clean in the work he did. I should also add how thankful I am that Maggie took my call and quickly made arrangements to get someone out to the house immediately! Highly recommend Platinum Plumbing.
This was a multiphase project. Zach did a good job of showing options we could select. Once we selected, Zach and Hunter completed everything in one day. They were courteous and respectful. Overall we are very pleased with their work.
Platinum Plumbing will always be my go to for plumbing work! I've used them a few different times and I've always had a great experience. Ethan was super knowledgeable and friendly, and explained everything to me so I could make an informed decision. He diagnosed the problems and fixed all three of my toilets and…
7-15-24 Update Kyle and Hunter were here today. They were very polite and efficient. They explained everything in detail and showed me my options. They cleaned up everything afterwards. I again highly recommend Platinum Plumbing. Andrew and Ethan were very professional, polite and explained everything in detail. I…
I have used Platinum Plumbing since they opened their doors, and will never consider using another plumbing company. The service is second to none, and the price is always fair! I had Dalton out yesterday to install two toilets, a new water heater system, and a new sump pump. Dalton was extremely professional,…
Platinum Plumbing makes sure things get done right! Thank you Maggie for always checking and double checking to make sure there is nothing but complete satisfaction upon completion of every job. I appreciate so much the heart and soul you put into all that you do!
Dalton and his crew were excellent. He explained the needed repairs and quickly got he and his team on it. Installed two new toilets, a water heater, a water softener and a sump pump system. Worked quickly and cleaned everything when done.
We were very happy with the service provided by Platinum Plumbing. Our technician, Dalton, was able to fix the issue we called for and then identify other possible plumbing needs for our house. After his review of our house, he gave us three reasonable options for enhancing our plumbing. The work was completed in a…
So glad Kristal G. and Cheleta W. told me about this company. Many thanks to Dalton, Dillion Ethan, Derek and Madison for great job getting our new tankless water heater, dishwasher, refrigerator, water softener installation and other plumbing projects done. Hope the pie lives up to your expectations. Cheers!
This company was amazing to work with from start to finish! They are very professional, helpful, caring, fair with pricing and do great work; they're also great with finding solutions for complex situations. We're so glad we found them to install our sump pit/pump and backup in our crawlspace. We highly recommend Platinum Plumbing!
Derek was great. I always use them for any plumbing needs.
Ian from Platinum Plumbing was fantastic. He was helpful and honest. The work performed was of high quality. The communication with this company is amazing. Friendly, quick, and quality work. I highly recommend Platinum Plumbing!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
