How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for toilet installation
Clear ✕All 41 Google reviews tagged “Toilet installation”
Prompt Plumbing Service by Platinum Plumbing and had an Exceptional Plumbing Technician by the name of Ethan Johnston who explained in detail my plumbing options and proceeded to do my requested service immediately. Totally recommend Platinum Plumbing!
Our family had a terrific experience with Platinum Plumbing! Ethan and Tyler were extremely professional and friendly. Ethan identified our shower drain leak quickly and resolved the issue just as fast. To make the most of our time Ethan also inquired about other potential plumbing issues throughout the rest of our…
Timely, incredible customer service and very knowledgeable. No pressure, ensured we were informed and knew our options.
Ethan was professional, knowledgeable and communicated all solutions to solve our problem.
Platinum Plumbing is a dynamic business that dispatches competent technicians promptly . The technicians inspect all likely locations for the problems, and explain in detail the possible causes and the repairs for each. They complete jobs with enthusiasm and efficiency and clean up carefully. Most recently, Ethan…
Have used their services multiple times now. Communication and scheduling is great as well as final results
We had an unexpected plumbing emergency when a ceiling tile fell due to a leak from our upstairs toilet. We called Platinum Plumbing, and Chris Deleon came out quickly. From the moment he arrived, Chris was professional, courteous, and incredibly thorough. He quickly diagnosed the problem, replaced the toilet, and…
Hunter was a very knowledgeable plumber, and it was a pleasure having him install a toliet for me!!
Ethan worked on our house in numerous tasks and did an incredible job! We had a long list of fixes after the move, and Ethan took care of every single one! 10/10 service! Highly recommended!
Colin worked very hard to make sure we had everything working properly. He was patient and he knows plumbing! Thanks so very much!
Dalton did a great job helping us diagnose issues in our new house. He laid out a variety of different options along with pros/cons for each. Would definitely use again!
Very professional, organized, and friendly. No pressure - I love their system of presenting you multiple options on the spot so you can pick exactly what you want done and know the exact price up front. Would highly recommend.
Chris did an excellent & professional job on my new toilet installation! He was great with communicating & explaining the process, and his customer service skills are outstanding. I sincerely appreciate the superior work that Platinum has done for me in the past & the present, therefore I will continue to do business with them in the future!
Excellent service on a range of things. Chris and Seth were thorough, explained everything, provided timely service, double checked their work and cleaned up afterward. I am very happy with my service and will call again when I need assistance with plumbing.
Zach did a great job putting in a new toilet and a new faucet. Zach left everything very clean.
Zach was very polite and informative. Response time was great.
Prompt and professional work. My techs were respectful of my home, worked quickly to complete all of the items they could in the first day. Very clean and neat work.
Ethan was absolutely awesome, he was so professional and put us at ease from start to finish! He went above and beyond to insure that our issue was resolved! Highly recommend you all, but especially Ethan!
They went above and beyond to accommodate our financial situation and help our family out with so much extra work that we desperately needed done but couldn’t afford. They were amazing to work with and so kind and did such an amazing job for us. Can’t thank them and recommend them enough!!! Their whole team works…
Not only were they prompt, on time and respectful of my home, they were polite and gave me all my options. They helped me make the best decisions for not just now but the future. The issues we were having under our kitchen sink are gone as they found the root issue and solved it. The toilet clogged at least once a…
I have used Platinum Plumbing since they opened their doors, and will never consider using another plumbing company. The service is second to none, and the price is always fair! I had Dalton out yesterday to install two toilets, a new water heater system, and a new sump pump. Dalton was extremely professional,…
Dalton and his crew were excellent. He explained the needed repairs and quickly got he and his team on it. Installed two new toilets, a water heater, a water softener and a sump pump system. Worked quickly and cleaned everything when done.
They are very professional, they came did the water leak repairs and installation of the water tanks. I would definitely recommend to use there service for any plumbing issues.
I called for services at my hotels and they were quick to come and do the repairs and installation. Andrew and his team is very professional and knowledgeable in plumbing business. I would highly recommend Platinum Plumbing.
I have used Platinum plumbing for multiple aspects of my renovation projects. Platinum plumbing is always on time and quick to respond to any emergencies when they arise. Highly recommend them to others!
I live 20 miles from their home office and they have no problem fitting me in to their schedule quickly. The work gets done right, professionally every time. We won’t be using anyone else.
Always very quick and professional service!
Fantastic Service! Ian, our technician, couldn’t have been a nicer guy. He checked on a potential leak in our bathtub, unclogged our garbage disposal, got us a quote to replace our basement toilet and had it replaced within an a few hours. He even replaced the handle on another toilet for no additional cost! I will…
Next-day service! Decent price! Will definitely use again.
Platinum plumbing came out and installed a new toilet and sump pump. Very pleased with the service. Will only use them from now on!
This is the first time we have had Platinum Plumbing do work for us and we could not have had a better experience in our opinion. Everyone I worked with at Platinum were so friendly I was amazed. We had a number of projects done yesterday. We were kept in the loop the entire way. We had forgotten something we had…
Great job, very nice and professiinal.
Andrew was extremely helpful in explaining everything that was wrong and very efficient with his work. He made sure I understood completely what was going to happen and the estimate prior to doing the work. He maintained a professional attitude and a finished the job in an exceptionally reliable timeframe. I will…
I cannot say enough good things about the quality of workmanship or service we've received from Platinum Plumbing. We are repeat customers that have had 3 toilets and a touch faucet installed so far, with another toilet replacement scheduled for a rental property we own. Messages are returned promptly, everyone is…
Staff was professional and friendly. They showed up in a time efficient manner and finished the job swiftly. Couldn’t have asked for better service!
Andrew from Platinum Plumbing came to our house on 3/2/2021. We had multiple plumbing issues that needed to be addressed. Andrew came in and introduced himself, set down with my wife and I for about 15 minutes to listen to our concerns. He then did an inspection of issues. He made multiple recommendations for us…
They came the same day we called to take care of our issues. They were efficient, completing several projects in one afternoon. The price was fair and guarantee their service. Highly recommend.
The whole process was smooth and seamless!! Great guys working there that know their craft and are TRULY customer service oriented!!! I would recommend them to anyone and they will be who I call for any plumbing needs I have!!!
Andrew & Brody did a great job at a fair price with quality products. Arrived on time & finished ahead of schedule. My new go-to plumber!
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
