How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for toilet repair
Clear ✕All 94 Google reviews tagged “Toilet repair” · showing 80
Hadan is professional, personable,knowledgeable and easy to work with. I would recommend him to other customers.
Timely and professional service!
Timely, incredible customer service and very knowledgeable. No pressure, ensured we were informed and knew our options.
Zach and Tyler did a great job. They explained everything well and showed me all the needed repairs etc.
Quick turn around! Great service! Ryan and Hayden did a fantastic job!
Fantastic work and very responsive and knowledgeable. They answered all my questions and are very good people to work with
Very thorough and professional. At first tried to sell me a whole new toilet which was complete overkill. But once we agreed on a plan, the tech diagnosed the problem correctly and had everything working within an hour.
Ryan and Hunter did an amazing job!
They did a great job, Dalton with very knowledgeable and got the job done quickly!
Plumber was knowledgeable, friendly and professional; as was the office contact person.
Amazing job! Very knowledgeable and friendly!
Would definitely use platinum plumbing again! Super friendly all the way through! Talked me through the process and made sure I knew exactly what was happening!
Ryan was who can out and did remarkable job and was very determined I recommend him if u need someone who is dedicated and determined
Chris Deleon was fantastic! He replaced our cracked toilet to perfection. He was also very informative and answered all my questions about flooding going on in our basement. Highly recommend! He seems to strive for the best customer service.
Ethan and Ryan stopped a leak that reappeared twice after two different plumbers had worked on it. Ethan and Ryan found that the shower drain assembly was defective. They replaced the defective parts with a new shower drain assembly and new drainage fittings. They also installed an access panel for the new drain.…
Great service to on toilet, sump and other maintenance issues
I called Platinum Plumbing in desperate need of someone to help me with my plumbing issues. In which they quickly responded to setup an appointment to come out and access the issue then came back out soon as I got off work to flush out my drains which roots from a tree was blocking sewage. Hunter assisted me with…
Have used their services multiple times now. Communication and scheduling is great as well as final results
We had an unexpected plumbing emergency when a ceiling tile fell due to a leak from our upstairs toilet. We called Platinum Plumbing, and Chris Deleon came out quickly. From the moment he arrived, Chris was professional, courteous, and incredibly thorough. He quickly diagnosed the problem, replaced the toilet, and…
Update 6/18/2026. We needed some additional work and we were happy to call Platinum Plumbing again and have Chris take a look for us. He was thorough and professional in assisting us with a toilet repair, new guest tub/shower, new sump pump, and new water heater. The investment in your home is just as important to…
Chris was great! He was courteous and professional, he took time to provide a 360 degree review of all plumbing items in the house and educated me on the life spans of the equipment. The dispatchers were great in scheduling my appointment, having Chris come out to my house within 24 hours of my call.
I know I'm in good hands when I can Platinum Plumbing for any work to be done. They always take care of me.
Ethan explained everything he was doing in terms I understood He was very professional and friendly and did a great job
Fast and quick! Nice guys too.
We had Dalton work with us on our water heater and a busted pipe above our sink. He helped us come up with a plan and fixed both on the same day! Thanks so much! Edit: Dalton came back helped us fix the plumbing downstairs, he does a fantastic job, thank you!
Dalton came back, and helped out so much! He's been over a couple times now and been nothing but helpful
Dalton did a fantastic job. He gave us recommendations on why our toilet was leaking and how to prevent it from happening again
Really nice and cool guy
Zach was kind and courteous and professional. He took care of business and answered all of our questions.
Hunter was able to come out shortly after I called for a clogged toilet. Hunter diagnosed the issue quickly and resolved our issue without a problem. Very happy with the service and friendliness of Platinum Plumbing.
Ethan Johnston was very friendly and helpful. He explained all options for my repair and he quickly resolved my plumbing needs.
Chris and Zach were excellent to work with. They installed three new toilets and generously reviewed a few additional issues, explaining everything clearly at no extra charge.
Quick easy process. Appreciate the thorough work and upfront discussion on all of our options.
Ethan came out and repaired a toilet and a pipe in our sink. He was incredibly helpful not only with the repairs but with educating us on our plumbing setup. Thank you!!!
All I can say is Wow!!! Ethan really renewed my faith in humanity..He came to my house for a clog toilet. He didn't quote me a ridiculous price, all he did and used was a plunger 😭 and magically the clog was gone. He didn't make up a story about he had to take the toilet up and unscrew something or go through the…
Always a pleasure with your kindness and timely service. Dalton was great to work with.
Called one day, they showed up the next professional ready to work courteous of my house courteous of me they listened they understood they explained 100% would recommend
We have had two great experiences with Platinum Plumbing. They have installed two toilets, a new water heater, and repaired a leaking shower. Service response time is great and both techs have been friendly and knowledgeable. Jobs were done efficiently and the cleanup was superb.
Very fast, courteous service. Highly recommend them for any job!
Hunter with Platinum Plumbing was professional, responsive and courteous. The job was completed in a timely manner and with professional care.
We had a clog in our toilet. Zach came out almost immediately and got it fixed within a few minutes! I appreciate his knowledge and prompt service!!!!
Great service!
Ethan at Platinum Plumbing was fantastic! He (and the others I spoke with on the phone) were very knowledgeable and professional, and a problem was fixed to very high standards. I would recommend to anyone!
Dalton and Seth did an awesome job installing my soft water softener and toilet!
Absolutely incredible service from Dalton! We will recommend him and your company over and over again. Won’t use anyone else. He also brought Andrew and Seth for a larger project and they were equally wonderful to work with. Thank you!
I called at 2:30pm on a Friday and was amazed when they said someone could be here between 3pm and 5pm that day!! The technician, Hunter, called and was able to arrive even earlier, I was astonished! Hunter was very courteous, quickly assessed the situation and provided a reasonable quote for the repair. It took…
Platinum Plumbing is absolutely amazing! From start to finish, their service was top-notch. The team showed up right on time, diagnosed the issue quickly, and explained everything in a way that was easy to understand. They were professional, respectful of my home, and made sure everything was spotless before…
I recently had the pleasure of working with Chris Deleon from Platinum Plumbing, and I couldn't be happier with the service provided. Chris came to our home to fix my kids' toilet, and he was incredibly patient throughout the entire process. He took the time to explain what was wrong and how he would resolve the…
Great company. Ethan is our go to guy. He’s a very good plumber and always offers options and takes the time to explain everything. PP is a five star organization.
Zach was very polite and informative. Response time was great.
Great as always! Wonderful service! Prompt. Answered all my questions! Hunter did a great job.
What a nice guy! We know he is a good guy because our dogs came up to him. He was also very knowledgeable and patient with us and our millions of questions. Thanks for all your help.
Zach was very helpful at identifying the issue I had, and provided great proactive insight into other plumbing options/opportunities that we will need addresses in the future, before they become a problem.
Great job. Quick and informative
Ethan completed multiple jobs including toilet repairs, salt refill and connecting water functions to a new dryer. Very personable & provided detailed explanations on each job. Very satisfied with results. Thank you.
Platinum Plumbing will always be my go to for plumbing work! I've used them a few different times and I've always had a great experience. Ethan was super knowledgeable and friendly, and explained everything to me so I could make an informed decision. He diagnosed the problems and fixed all three of my toilets and…
Excellent communication re: my appt, and David provided exceptional service. I would gladly recommend Platinum Plumbing to anyone in B-N.
Dalton came quick to the rescue when I attempted to fix a broken toilet. Very sociable and friendly with quick work done before the husband got home!
Dalton was very professional and informative. Great quality work. Highly recommend
I never like having to deal with plumbing problems, that is why it is so great to have a true partner in a plumbing company like Platinum Plumbing. They are kind, courteous, and quick to respond. Their staff are extremely efficient and proficient at what they do. Grateful to have Platinum Plumbing helping maintain our family property!
They went above and beyond to accommodate our financial situation and help our family out with so much extra work that we desperately needed done but couldn’t afford. They were amazing to work with and so kind and did such an amazing job for us. Can’t thank them and recommend them enough!!! Their whole team works…
This is 2nd time I have had Derek come out to do some plumbing. Both times Platinum was able to arrive ahead of scheduled time!! Derek is very knowledgeable and very happy to provide answers to questions about some future purchases.
Amazing Service every time I use Platinum Plumbing. Highly recommend!!
Could not be happier with their service. They coordinated effectively with my contractor doing other work in my house. Always kept me up to date and bent over backwards to make sure I was happy with the work. Edit: brought them back three years later to replace an outdoor spigot. Quick good job from Dalton.
Derek is the absolute BEST. He has always been there for every one of my plumbing needs. He is professional and very knowledgeable! If you have plumbing issues, CALL DEREK! You can thank me later! 😉
Thank goodness for Platinum! We have an older house and needed a bunch of stuff fixed in the main bath. Derek was prompt, professional, and polite. We definitely recommend Platinum!
Andrew, the owner was amazing! He took his time to walk me through, over the phone, what I needed to do to repair one of my client's toilets. I live a couple hours away from him so I sent him pictures. Once he knew I couldn't do the repair myself, he had me call a local plumber. There was nothing in it for…
I am so thankful for the service we received from Mr. Dalton. He showed up on time, was very knowledgeable about the work he was doing and answered any questions we had about our services. Shower faucet had a constant drip needed the entire thing replaced, toilet was having a plumbing issue and several sinks were…
As our basement was taking on water, we called Platinum Plumbing. Within 30 minutes Andrew arrived. In less than 10 minutes Andrew had our sump pump up and running. We can’t thank him enough.
I have used Platinum plumbing for multiple aspects of my renovation projects. Platinum plumbing is always on time and quick to respond to any emergencies when they arise. Highly recommend them to others!
Always very quick and professional service!
Andrew Wille worked hard on finding and fixing the problem. The pricing was good and the work performed was great. I would recommend them to anyone.
We had a kiddo flush a toy down a toilet (you'd be surprised how often that happens!) and Platinum Plumbing came out first thing the next day to take a look. He was so friendly, professional, and had the issue fixed within minutes! I can't recommend Platinum Plumbing enough. Great company with wonderful people. Thank you, Platinum!!
I called to schedule an appointment and they were able to get out the very next day. They explained that Derek would come inspect all toilets, give us options to fix or replace and then let us decide which option, with no pressure. This is exactly how it went. They had everything repaired within an hour and were on…
They are quick, professional and replaced the toilets same day! This is the second time I have used them and I highly recommend Platinum!
Fantastic Service! Ian, our technician, couldn’t have been a nicer guy. He checked on a potential leak in our bathtub, unclogged our garbage disposal, got us a quote to replace our basement toilet and had it replaced within an a few hours. He even replaced the handle on another toilet for no additional cost! I will…
The company was easy to set up an appointment. They came out, fixed the problem right away and did a great job with it!
I’m new to town and found Platinum Plumbing on Google reviews. They earn every, single star. The staff were friendly, knowledgeable, gave me options, and found a leak we were not aware of. They also fixed other toilets which had small issues. I don’t have to look for a plumber. I found mine.
I couldn’t recommend this company more. They came in less than 24 hours to fix our repair, and the repairman Colin did an incredible job with the repair and installation. I really appreciated that the manager Chris called me to discuss and quote all of my options before any work was started. Work time was fast, the…
Timely, prompt, and efficient service. The folks at Platinum were diligent to diagnose the problem, present multiple solutions to choose from, and were flexible to go forward with whatever made most sense for the customer. I would definitely use them again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
