How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for water heater installation
Clear ✕All 115 Google reviews tagged “Water heater installation” · showing 40
Great service! Exactly what I was told was done and in the time frame expected. Thank you for the great service!!
Tyler and Zach were prompt and professional. They provided multiple options for our water heater replacement. We’ve really appreciated their thoroughness.
Ryan was awesome. He got me up and running.
Zach and Tyler did a great job. They explained everything well and showed me all the needed repairs etc.
We are very happy with Platinum Plumbing. The technician Chris Deleon was so very polite and pleasant to work with. He was a great representative of your company and was so complementary about the company. We did not get hot water by evening and I sent a text , he called immediately and within about 20 minutes he…
What a week! Thank you for restoring my hot water, sump pumps, etc. Always receive great service from Platinum. Special shout out to Andrew for his work and Madison for fielding all of my phone calls. I knew I could count on Platinum!
Ethan and Ryan stopped a leak that reappeared twice after two different plumbers had worked on it. Ethan and Ryan found that the shower drain assembly was defective. They replaced the defective parts with a new shower drain assembly and new drainage fittings. They also installed an access panel for the new drain.…
Platinum Plumbing is a dynamic business that dispatches competent technicians promptly . The technicians inspect all likely locations for the problems, and explain in detail the possible causes and the repairs for each. They complete jobs with enthusiasm and efficiency and clean up carefully. Most recently, Ethan…
I dont know how to thank Chris enough!! He was thorough, knew his stuff, and got it done with no other trouble. My new water heater is amazing! Thank you to the whole team for being so accommodating, friendly, and easy to work with.
Guy was nice, took a long time. I asked for cheapest water heater he could install since I had sold the house and was leaving that day. He said he could do just the pipes, but they may break off and cause whole water heater to need replaced. My bill was $2784. Not a cheap water heater. My realtor had reached out to…
Ethan was awesome to work with. Highly recommend.
We had an unexpected plumbing emergency when a ceiling tile fell due to a leak from our upstairs toilet. We called Platinum Plumbing, and Chris Deleon came out quickly. From the moment he arrived, Chris was professional, courteous, and incredibly thorough. He quickly diagnosed the problem, replaced the toilet, and…
Update 6/18/2026. We needed some additional work and we were happy to call Platinum Plumbing again and have Chris take a look for us. He was thorough and professional in assisting us with a toilet repair, new guest tub/shower, new sump pump, and new water heater. The investment in your home is just as important to…
Ethan was great! Diagnosed our issues, gave us several options and answered all our questions. The installation of our new water heater and sump pump was seamless. I would highly recommend the whole crew at Platinum Plumbing.
Great job! Ethan was wonderful!
The technician provided excellent customer service!
Great service and great work! Dalton and his team did a fantastic job on our house! Would highly recommend.
Cris did a fantastic job. Stayed untill he knew everything was working correctly. Great person n personality also. Was a pleasure talking with him while he was waiting for partner with parts n new water heater 5 star all the way
Very knowledgeable and friendly staff. Diagnosed the problem and had everything fixed same day.
These guys did an amazing job in our bathroom! Highly recommend
Ethan explained everything he was doing in terms I understood He was very professional and friendly and did a great job
My experience with Chris and Ryan was excellent. I had several plumbing problems and new installations. Chris was very thorough on explaining everything to me and allowed me time to make my decisions. I had repairs and new installations done. They kept me informed on how everything was going and then showed me…
Chris was on time. He did excellent work and cleaned up very well. He explained everything he did and showed us how they worked. I would highly recommend Platinum Plumbing.
Dalton and Ryan did a great job. Even took some extra time to hook up a humidifier for me, much appreciated!
Dalton and Ryan were awesome! Very professional and amazing to work with.
Had some serious plumbing problems and leaks that had compounded over time. Hunter and Ethan came out and diagnosed and did all of the work needed. They took their time, were extremely polite, and took time to explain everything to us. Some of the better customer service I have experienced. He also gave me…
Ethan and Chris were very courteous and friendly. Service was as fast as possible and they arrived earlier than expected (but not without a call ahead). Very happy
Chris was a joy to work with from the assessment of my plumbing issue through the work and completion of the project. He kept me informed every step of the way, and never tried to upsell me but gave me a full range of options and recommendations. In addition to his expertise, Chris treated my home with care, and…
Thrilled with Dalton. He was quick and efficient and saved us in a pinch.
Friendly, knowledgeable, and competitively priced
Dalton & Hunter did a full drain clean out after our laundry room flooded. Sent down a scope, identified the issue, got it all cleared all the way down to the sewer line at the street, and replaced our water heater too. Very quick & very efficient!
Fast install and repair! Great service
Shoutout to Ethan, who not only came and resolved everything in one emergency trip, but also helped clean up some of the standing water from the failure of my old unit.
We have had two great experiences with Platinum Plumbing. They have installed two toilets, a new water heater, and repaired a leaking shower. Service response time is great and both techs have been friendly and knowledgeable. Jobs were done efficiently and the cleanup was superb.
I had a water heater that was leaking over the weekend. Filled out the online form on Sunday and scheduled service for Monday afternoon. Received a text and a phone call Monday morning to confirm my appointment. Zach showed up on time, inspected current water heater and provided options for replacement. The new one…
Very fast, courteous service. Highly recommend them for any job!
The guys were polite and professional. Everything from the initial quote to the install went smoothly.
These guys are the best. Woke up to a leaking water heater they came out right away, replaced my water heater quickly and had me back up and running ASAP!
Very happy with my experience having Ethan from Platinum Plumbing install my new hybrid heat pump water heater. Did a very thorough job replacing old copper joints that I don’t think others would have replaced, looking forward to the $$ savings these new ones promise.
Zach at Platinum Plumbing helped replace my water heater. Mine was starting to get old, and I wanted to replace it before it broke. Zach gave me a lot of different options, which was very helpful. The installation was very fast, and the new water heater works great!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
