How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%96+13.6Replies to reviews 7%82+5.8Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPlatinum Plumbing Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,231 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Platinum Plumbing Inc for 8 kinds of job.
Platinum Plumbing Inc for water heater repair
Clear ✕All 20 Google reviews tagged “Water heater repair”
Our experience was great. Very professional, kind, and will explain things thoroughly. Work was done quickly, too.
Work was done with quality and in a timely fashion. Would recommend!
What a week! Thank you for restoring my hot water, sump pumps, etc. Always receive great service from Platinum. Special shout out to Andrew for his work and Madison for fielding all of my phone calls. I knew I could count on Platinum!
The municipality I live in called my husband to say we had excessive water usage. I couldn’t find any obvious leaks, so I called platinum plumbing. They had someone in my small surrounding town working on a project, and he was able to swing by my house within 20 minutes. A valve issue was discovered within 30…
Platinum Plumbing has done 4 or 5 different services the past month for us and everything has been great and professional. They even repaired a leaking valve for free! Update: 5/22/26 - Hunter came out and jetted our sewer line for a very reasonable price! Potentially saved us a headache over the weekend!
Had some serious plumbing problems and leaks that had compounded over time. Hunter and Ethan came out and diagnosed and did all of the work needed. They took their time, were extremely polite, and took time to explain everything to us. Some of the better customer service I have experienced. He also gave me…
Quick response- able to schedule right away, no upfront service fee. Zach explained everything very well and completed the repair thoroughly. He even stabilized the faucet to avoid future damage.
Fantastic response time. Derek did excellent work and was very friendly and informative. I will continue to use and recommend this company.
Platinum Plumbing called me back quickly, and the woman on the phone was friendly and helpful. She knew exactly what I meant when I described the issue and sent someone out same day. The technician (Derek) was friendly, on time, and was able to fix the issue and explain it well. I also appreciated that they sent a…
These guys are topnotch! First of all, I received a phone call and text when they were on their way so I didn't feel like I had to stay at home and wait all morning. Our technician was very polite and professional. His communication was great! He kept me updated on everything during the installation of our water…
Not only were they prompt, on time and respectful of my home, they were polite and gave me all my options. They helped me make the best decisions for not just now but the future. The issues we were having under our kitchen sink are gone as they found the root issue and solved it. The toilet clogged at least once a…
Tried to sell me more than I wanted when i asked for an estimate. They are very pushy. I called another company and got exactly what I wanted. Don’t waste your time with them.
Platinum Plumbing did an Outstanding job for us to repair our broken water heater. Owner Andrew and their tech Derek were magnificent to us and came out quickly on a Friday afternoon to assess the problem. Derek even came back to install the new part on Saturday morning!! Derek was an incredibly kind and caring man…
Wonderful service, on time, polite and cleaned everything up when job completed. Technician was Ian very nice and knowledgeable, highly recommended, will definitely use Platinum Plumbing again.
These guys are amazing! They came to my aide short notice and promptly the next day, they used professional and courteous measures when entering the house (wearing plastic coverings on their shoes), educated me about what the problem was and about new safety precautions they found needing done for proper code with…
Andrew is awesome and I’ve had him fix several plumbing issues at my home and he’s always great to work with, educated me on the problems, and delivered quality work at a great price. He’s my go to whenever I need plumbing help.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 114 | $1.4k–$2.8k |
| Plumbing pipe repair | 95 | $295–$931 |
| Toilet repair | 94 | $228–$554 |
| Drain cleaning | 80 | $248–$502 |
| Plumbing leak detection | 79 | $173–$503 |
| Faucet repair | 65 | $228–$721 |
| Plumbing leak repair | 61 | $246–$554 |
| Sump pump installation | 42 | $1.0k–$2.4k |
