Photographer · Hackberry, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%89+12.6Replies to reviews 7%91+6.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#220 of 233 pet photographyiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★1,228 Google reviews
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the studio's patient approach to working with pets and its welcoming atmosphere during family portrait sessions. However, low-star reviews consistently criticize the marketing of giveaway promotions, describing the process as a sales funnel that pressures clients into purchasing expensive add-ons or products after an initial brief shoot.
Google rating: 4.8 out of 5 from 1,228 reviews (94% five-star).
Reviews on this page: 1,228 Google reviews (1,145 with written comments, 82 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: November 2, 2026.
Service: Pet Photographer serving Hackberry, Texas.
Data from Google, last updated November 6, 2026.
Score profile vs other pet photography
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Platinum Portrait ArtistsPet Photography median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Portrait Artists: 86/100 on this factor. Category median: 99.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Portrait Artists: 79/100 on this factor. Category median: 99.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum Portrait Artists: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Portrait Artists: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Portrait Artists: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Platinum Portrait Artists: 91/100 on this factor. Category median: 73.A
91
Bar = this company · dark tick = category median.
Star ratings
1,228 Google reviews we collected
4.8of 5
5 stars1,16094%
4 stars181%
3 stars40%
2 stars111%
1 star353%
Praise vs complaints
Phrases our text analysis found in 1,145 written reviews
96%praise
Praise1,54796%
Complaints674%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price8834%
Reasonable13753%
Overpriced125%
Not sure218%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude61138%
Quality & results36523%
Would recommend33621%
Price & value896%
Speed & response835%
Communication684%
Honesty & trust624%
What customers talk about
We read 1,145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was so welcoming, patient, and accommodating, especially when it came to working with our two pups, Pinkie and Bailey.”
“I highly reccomend everyone get your pictures done, it was such an amazing experience.”
“As for me I won’t be coming back I feel like the approach and pushiness for you to buy and trick you is ETHICALLY WRONG and horrible BAIT tactic.”
“We definitely recommend this place and would love to come back again!”
“AVOID THIS PLACE AT ALL COST IT IS A SCAM AND EXTREMELY MISLEADING!”
“The transparent and reasonable pricing structure further enhanced the overall satisfaction of the visit.”
“Once you’re there you realize all pictures are overpriced.”
“And my poodle pup honestly fell in love with them both immediately!”
“They were so easy to work with, accommodating, and incredibly patient.”
“Sherry is such a kind and genuine person, and we absolutely loved talking with her after our session.”
“” However, we later noticed several Google reviews from other giveaway winners that same day, which made that comment particularly strange and dishonest.”
People customers mention
Gabriel104 reviews
Portraits72 reviews
Carter42 reviews
Sherry32 reviews
Taylor16 reviews
Kaylin12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Platinum Portrait Artists for 3 kinds of job. Pick one to see what they paid and said.
Ingrid8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We had such a wonderful experience! From start to finish, everything was amazing. The staff was so welcoming, patient, and accommodating, especially when it came to working with our two pups, Pinkie and Bailey. They made us feel comfortable and made the entire experience so enjoyable.
We absolutely loved how…
Reasonable priceFamily and group
Katelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Such a wonderful experience! They were so easy to work with, accommodating, and incredibly patient. I’d definitely recommend them to everyone!
Headshots and portraits
Kristy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
They were absolutely amazing!! We enjoyed our session so much and will be returning in the future!
Great priceFamily and group
Sergio3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
An amazing experience! The photographer was incredibly professional and showed so much patience, especially with our stressed-out kitty. They are such lovely, kind people. Highly recommend booking your family photoshoot with them.
Jesse2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
This place puts a lot of heart into their craft. Thank you so much for an exceptional experience.
Not sureFamily and group
Stephanie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
gabriel is an AMAZING photographer, my bax was so comfy and we had the best time. thank you to allie for the communication and love for baxter. and sherry! what a gem. this was an extremely beautiful experience and recommend them all to everyone!!!
We had such a wonderful experience! From start to finish, everything was amazing. The staff was so welcoming, patient, and accommodating, especially when it came to working with our two pups, Pinkie and Bailey. They made us feel comfortable and made the entire experience so enjoyable.
We absolutely loved how everything turned out, and we’re so happy we decided to do this. It’s not just a photoshoot; it’s a beautiful way to capture memories with our fur babies that we’ll get to cherish forever. ❤️
We definitely recommend this place and would love to come back again!
Price assessment: Reasonable price
Services: Family and group
Response from the owner · 2 days ago
We are so grateful for your wonderful review and delighted that Pinkie and Bailey felt at ease with our team. It means so much that the images will become cherished memories, and we would be honored to capture more special moments with you in the future. "It’s not just a photoshoot; it’s a beautiful way to capture memories with our fur babies that we’ll get to cherish forever. " This.......THANK YOU!!!!!
Katelyn Walden1 reviewiTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
Such a wonderful experience! They were so easy to work with, accommodating, and incredibly patient. I’d definitely recommend them to everyone!
Services: Headshots and portraits
Response from the owner · 2 days ago
Katelyn, we appreciate your kind review and are so glad our team made the experience easy and comfortable. It means a lot that you noticed our flexibility and patience and that you would recommend us. We look forward to the chance to work with you again.
Kristy Marold3 reviewsiTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
They were absolutely amazing!! We enjoyed our session so much and will be returning in the future!
Price assessment: Great price
Services: Family and group
Response from the owner · 2 days ago
Kristy, what a joy to read this, thank you! We are thrilled you enjoyed the session and plan to return. We look forward to welcoming you back and capturing more special moments!!!
Sergio Ramos3 reviewsiTotal number of Google reviews Sergio has written across all businesses on Google Maps, not just this one.
An amazing experience! The photographer was incredibly professional and showed so much patience, especially with our stressed-out kitty. They are such lovely, kind people. Highly recommend booking your family photoshoot with them.
Response from the owner · 2 days ago
Sergio, we’re thrilled you had an amazing experience. We’re glad our patience helped your stressed kitty feel more at ease and that you found our team kind. Cats are a special breed and we know how hard it can be traveling with those sweet furbabies! Thank you for recommending us. We’d be honored to photograph your family again.
Jesse Mulhearn2 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
This place puts a lot of heart into their craft. Thank you so much for an exceptional experience.
Price assessment: Not sure
Services: Family and group
Response from the owner · 2 days ago
THIS!!!!! Jesse, thank you for recognizing the care we put into our work. We are grateful you had an exceptional experience and appreciate you taking the time to share it.
Stephanie Schnekenburger2 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
gabriel is an AMAZING photographer, my bax was so comfy and we had the best time. thank you to allie for the communication and love for baxter. and sherry! what a gem. this was an extremely beautiful experience and recommend them all to everyone!!!
Price assessment: Great price
Services: Family and group
Response from the owner · 2 days ago
AHHHHH!!!! Stephanie, thank you for the wonderful review! We’re so glad Gabriel, Allie, and Sherry helped Bax feel comfortable and that you had such a beautiful experience. Your recommendation means so much to our team. We’d love to welcome ya'll back anytime.
Nhu NguyenLocal Guide · 2 reviewsiTotal number of Google reviews Nhu has written across all businesses on Google Maps, not just this one.
Gabriel was great! He made sure the dogs were comfortable throughout the whole sessions.
Response from the owner · 2 days ago
Thank you, Nhu! We strive to make pets and their families feel at home when they are in our studio! We are so glad Gabriel helped your dogs feel relaxed throughout the session. We appreciate you taking the time to share your experience and your five star rating. We look forward to welcoming you and your dogs back.
Sally Briseno8 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
First family portrait was amazing! Gabriel and the whole staff were so sweet, professional and welcoming. Can’t recommend them enough for family portraits with your fur baby.
Price assessment: Reasonable price
Services: Family and group, Headshots and portraits
Response from the owner · 2 days ago
First, but certainly not the last!!! Honored to do this for ya'll and we are thrilled your first family portrait was amazing. It means a lot that Gabriel and our team made you feel so welcomed and comfortable. Thank you for recommending us for portraits with your fur baby.
Daniel Garcia2 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Gabriel was amazing! First time taking professional family photos and we couldn’t be more satisfied!
Price assessment: Great price
Services: Family and group
Response from the owner · 2 days ago
Daniel, thank you for the five-star review. We are thrilled Gabriel helped make your first professional family session such a positive experience. It means a lot to hear you are so pleased. We would love to photograph ya'll again in the future! Have a great week!
Brylee McCarty1 reviewiTotal number of Google reviews Brylee has written across all businesses on Google Maps, not just this one.
Gabriel was so helpful, so kind, and a true dog whisper. I highly reccomend everyone get your pictures done, it was such an amazing experience.
Price assessment: Great price
Services: Family and group
Response from the owner · 2 days ago
We say the same thing Brylee! Thank you for the glowing review. We’re so happy Gabriel’s calm approach made the session enjoyable and that your pets did so well. We appreciate your recommendation and are thrilled you had an amazing experience.
