How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty69−3.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREPlumb it Heat it Cool it
Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 838 Google reviews
Report card
Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
Reviews for your job
Customers hired Plumb it Heat it Cool it for 8 kinds of job.
Plumb it Heat it Cool it for HVAC system maintenance
Clear ✕All 52 Google reviews tagged “HVAC system maintenance”
Plumb it Heat it Cool it is great. After buying a house that wasn't super well maintained, they've come out several times for me now to help with problems that emerge. They've always been prompt, courteous, and very effective. They want to help you and will find the best way to solve your problems.
Joe the man was here from heating plumbing and cool it. Did a great job
Quinn performed my annual HVAC maintenance. He was knowledgeable and personable. (May 2026) Rob and Dave replaced old pipes in my bathroom and utility closet. Despite tight working conditions, they did a thorough job, keeping the work sites clean and answering my questions. With the new PVC pipes, it is now easy to…
Quinn did a fantastic job of walking me through the state of the unit, explaining service options, asking questions regarding my own sensitivities, allergies, etc. and offering suggestions on ways to help optimize both the health of the system as well as my own. Highly recommend!
Quinn was very respectful and thorough. He explained any issues he found clearly and offered a speedy solution. Thanks!
Melvin did a great job. Very informative and interesting
Performed required services. Very nice company
Andrew did a great job.
These guys are the best. Rob is extremely knowledgeable and friendly. He went above and beyond to ease my mind of an issue I thought I was having and provided a clear explanation on the issues I was having and how steps to correct them. Highly recommend.
Andrew, my technician, was very courteous, respectful and informative about the process and knowledgeable explaining what needed to be done. The office staff was courteous and very helpful and understood my urgency. i would highly recommend Dcattons for all plumbing, HVAC heat & air conditioning servicing and/or…
I loved the service from Andrew that was given today. He was professional, thorough and spent so much time making sure my home was safe and I had steps in place to correct any issues. He didn’t leave until he knew I felt comfortable. Would highly recommend them!
I was very happy with the full inspection and upgrades that were suggested and performed.
Great service from tech Bill Jones
The technician is always seems knowledgeable and polite. We’ve been using Plum It … for a number years, probably not that long after they opened . They’ve proven reliable. Whether it’s Rob or one of his technicians, I feel confident that they will get the job done Rachel at the office have been great at…
Very efficient and on time. Our technician Melvin was extremely professional. He was able to do all the work needed in a timely fashion.
Great service! Very knowledgeable of their industry. Rob provides fantastic customer service. Highly recommend!!
Great work!
Rob came out for my yearly heating check today. He Arrived on time, was efficient, friendly, and offered me options for a new system without any pressure. Thank you!
Technician Billy was thorough and curteous. Gave me simple explanations on recommended services and their benefits.
Dan did a really good job of explaining everything and reviewing with me how to keep my ac unit clean with regular maintenance
Cai was excellent! He was very knowledgeable and shared information/explained things about why and what needed to be fixed! Highly recommend and very friendly as well!!
They are always on time, knowledgeable and affordable. We have a two rental properties as well and they are always my go to plumbing and hvac repairs, highly recommend!
The Plumb it Heat it Cool it team are some of the most professional folks around! They walk you through the invoice line by line and allow you to put fixes off in the future if needed. Joe did a terrific job on our routine plumbing inspection. He was very friendly and the work he did was exceptional!
I had Alex come out and do yearly HVAC maintenance call. The work was done quickly and professionally and the tech explained how the different parts of the system worked. He was very kind and personable and technically adept.
Plumb it Heat it Cool it PROVIDED ME THE BEST CONTRACTOR EXPERIENCE I HAVE EVER HAD!! And I've had A LOT. I called at 12:00 on Saturday because my heat wasn't working. The phone was answered on the second ring (NOT BY AN ANSWERING SERVICE) and Rachel asked me a few questions. She proceeded to schedule me an…
Good experience with this company. Technician (Rob) was very friendly, personable and knowledgable. Would recommend using them for your HVAC needs.
Alex and Billy were friendly, respectful of me and being in my home. You guys came to service my AC the next day after I called 9pm the night before, amazing!!!! Thank you for being prompt and soo helpful. Alex has been out a few more times since and is always so professional and knowledgeable.
Billy was very thorough in checking my central air-conditioning. He made great suggestions! He's very personable and even played with my dog!
I have use Plumb it Heat it Cool it several times now. While I am very handy, I would rather a professional handle my plumbing. After trying other local services with bigger names and nicely wrapped trucks, they were hideously over priced. I found the pricing to be fair, the service is courteous, and fast when it needs to be.
Billy came and completed a start up maintenance. He recommended a cleaning, which he completed. He was professional and informative. We would recommend this company and Billy and will use them again.
Can't say enough good things about this company! Rob, Bill, and Rachel were awesome! They showed up when they said, did an amazing job removing our old system and installing brand new heat and air. The whole team was prompt, professional, and kind. It can be a challenge to find tradespeople that deliver in both…
My HVAC system was low on refrigerant. Bill checked the levels, recharged the system, and was diligent with testing to make sure the system returned to working order. He was very helpful in explaining how the units work and answer my questions. Overall, great service.
Alex Thibault arrived promptly, took time to explain everything to me along with options and completed everything smoothly and quickly. Very professional and personable. Highly recommend!
AC unit stopped working. I called for service on Monday afternoon and was able to get a service appointment Tuesday morning. Bill was on time, professional, and knowledgeable. He explained and more important , resolved the issue quickly. He also provided new filters for both of our units and performed a thorough…
Very informative Billy checked everything
Thank you to technician, Billy Jones, who made sure my HVAC system was properly working and ready for the new season system start up. I greatly appreciate his promptness and professionalism during the visit. Hope to use Plumb It Heat it Cool It again.
I've always had a great experience with the team at Plumb IT, Heat IT, Cool IT. They are always fast to respond with take pride in their work. We utilized them for HVAC maintenance, installation. Rob and Billy Jones are easy and excellent to work with.
Plumb It Heat It Cool It has a great team of people. They respond very quickly to your needs whether it is HVAC or Plumbing. Rob and Alex are skilled professionals who do a great job. They are very efficient, reliable and fast. Highly recommended.
We've had Rob in our home on multiple occasions. He has always presented us with fair prices and his work stands the time. We have them both diagnose, install, and maintain our systems and do minor repairs and they've never disappointed. We're repeat customers and trust them with all work on our home. Definitely recommend!
We have been using Plumb It, Heat It, Cool It for several months. I will say that with each job, the team has consistently met or exceeded our expectations. Rob, the owner, and his team of Technicians are extremely knowledgeable, professional and respectful of our time and our home. They are thorough and…
Very happy with their service. They are very responsive and able to resolve the problem first time around. The techs are pleasant, and happy to explain their findings. Will definitely continue to use them for any future needs.
Rob fixed two natural gas leaks in the basement leading to the stove and hot water heater. Excellent job! We also had Alex replace a hot water heater. They're professional and prompt! Thank you!- Frank
I had Rob and his team come out and install several things in my home, from a new water heater and water softener to several new Faucets. Rob is professional, courteous, on time and did a great job! I will definitely be using them again in the future
These guys are good professionals. They showed up on time, found the leak and provided a reasonable quote. One week later, the issue was fixed with detailed information on the work done.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 59 | $402–$1.6k |
| HVAC system maintenance | 51 | — |
| Plumbing leak detection | 39 | $99–$687 |
| A/C system maintenance | 38 | — |
| Water heater installation | 37 | $1.2k–$2.4k |
| Heating system repair | 31 | — |
| Faucet repair | 28 | $202–$659 |
| Toilet repair | 24 | $216–$585 |
