How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty69−3.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREPlumb it Heat it Cool it
Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 838 Google reviews
Report card
Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
Reviews for your job
Customers hired Plumb it Heat it Cool it for 8 kinds of job.
Plumb it Heat it Cool it for plumbing pipe repair
Clear ✕All 59 Google reviews tagged “Plumbing pipe repair” · showing 40
James Q from Plumb it, Heat it, Cool it was exceptional with the help he provided. We did a complete walk through of my home to determine areas that would need some maintenance in the near future. I greatly appreciate the attentiveness he provided during his time at my home.
Dave was totally awesome!! Upon arrival he immediately dove into diagnosing what our issue was and had it solved quickly. We are super happy with the PHC and with Dave!! Thank you!!
I called to replace my sump pump and while other companies told me they’ll call me back later it come out next week, Plumb it Heat it Cool it came out same day and finished same day. Now my basement is good to go. I also had my main water line repaired same day. Thanks to James for the great customer service and fast turn around time!
Showed up ahead of schedule, very friendly and helpful, and explained everything clearly.
Very quick arrival. Called and received immediate service. Very professional. Gave us different options on fixing our problem. Very detailed and complete service. Would recommend any time. Highly recommend!
Came out to look at my plumbing. Very nice and helpful.
I’m very happy with the speed I received great service
Incredible effort and value from PIHICI. Alex has been to our home a few times and has given us wonderful advise on replacing faucets. They also fixed a leaky shower head. Installed kitchen faucet and are pleased with the results. On to the big project. Had our entire central A/C replaced. Air handler and…
Everytime I am in need of service they do an incredible job. Thanks for the great service on my plumbing repair. Till next time. Stella and Doug approve!
Dave G. was able to troubleshoot and fix our leak from our water heater very quickly and effectively!
The technician is always seems knowledgeable and polite. We’ve been using Plum It … for a number years, probably not that long after they opened . They’ve proven reliable. Whether it’s Rob or one of his technicians, I feel confident that they will get the job done Rachel at the office have been great at…
[update 2025] We've had a lot of work done over the years, and it's all holding up really well. Rob is really attentive to details and always willing to offer solutions. [update 2024] Melvin was great! I received a prompt, courteous callback for an appointment, and I got scheduled within a couple business days. They…
Professional, on time and friendly. They inspected the problem sites and made excellent and unbiased recommendations.
Very responsive, nice guys and super reasonable pricing!
Beyond pleased with the response and work performed. Water leak resolved and new piping installed. Constant communication and flawless expert work!
Joe was on time, thorough and professional.
Above and beyond helpful with all our various needs! Worked with us to track down and find the best repair options after a storm took out our AC unit. Every technician that has worked in our home has been excellent. We are 100 satisfied with the service we get with Plumb it, Heat it, Cool it!
Joe was great! He took care of two issues quickly. Clean work, explained everything well and was friendly. Thank you!
Plumb it Heat it Cool it answers my call immediately and I’m so glad I’m a monthly service plan member. Joe was extremely friendly, professional and trustworthy -- explaining the service needed and the associated cost transparently. Cannot recommend this business highly enough -- it is clear it's family-owned and focused on customer satisfaction.
Called Plumb it Heat it Cool it after seeing all the good reviews and after having them out I definitely see why! Alex was very knowledgeable and friendly when looking at my HVAC system. I really like how he went around to every plumbing and HVAC system I had and came up with options to improve them. For some of the…
Great service, had an emergency call and they were there within an hour. I definitely will be going with them in the future. Couldn't be happier.
I’ve always had a great experience with Plumb It Heat It Cool It. Joe was extremely professional, knowledgeable and polite. I’m very pleased with the work he did!
Had Joe come out and address a sewage leak issue, very professional and fixed the issue. Would highly recommend!
Great job . Good customer service, very professional. Joe educated me on my home plumbing issues and is taking care of it. Highly recommend this company
I had a frozen pipe burst. The plumber arrived on-time and was friendly and professional. Once he looked at the pipe and explained what he was going to do, he fixed it quickly and cleanly. I still need to have some other work done and plan to use them again.
Great group of guys. All very polite, courteous, clean, and professional. Fair price for solid work. I’m a newer homeowner so I’m glad I’ve found my plumbing and HVAC guys. I can’t recommend them enough!
Rob came out and did multiple repairs. Right on time with the appointment, very professional, cleaned any mess made and did amazing work. Work was done very fast for how much he had to do. Will absolutely use this company again. Zero complaints. Thank you Rob!
Alex was extremely friendly and helpful! They came out the day i called and fixed the problem the same day! Great service & would use again. Before I state my only concern, I will say I was happy to pay the cost and very pleased with the work!! However, it was a bit pricey - in terms of their visit fee, it was…
Alex was the tech on this job. Showed up on time, fixed problem on the spot. These guys utilize technology properly so auto texts sent confirming appts, 20 min alert before arrival, invoicing, etc- About as good of an experience as you can get for having a plumbing problem.
Rob was awesome. Fixed our water issue quickly and gave some recommendations for other fixes as well. Great service and definitely recommend.
I have use Plumb it Heat it Cool it several times now. While I am very handy, I would rather a professional handle my plumbing. After trying other local services with bigger names and nicely wrapped trucks, they were hideously over priced. I found the pricing to be fair, the service is courteous, and fast when it needs to be.
Alex Thibault arrived promptly, took time to explain everything to me along with options and completed everything smoothly and quickly. Very professional and personable. Highly recommend!
Alex from plumb it heat it cool it was very communicative, friendly, knowledgeable, respectful, and efficient. He gave us various different options for the work we needed done and explained each option to us, he then fixed our issue quickly and communicated with us the entire way. I’d definitely use this business…
Excellent technicians (Alex, Rob and William) to work with! Clearly explained the issues and then installed all 3 new (water heater, furnace and ac). Worked all day and got them all installed and completed! Strongly recommend this company!
Very friendly and professional guys we have used them on other occasions and we are very satisfied with them we highly recommend them
Alex was such a kind and happy person ,very professional . When he came in the house he even put paper booties on his shoes, very thoughtful!!!! He explained the problem to me and how to go about to fix it. U could just see how he just loved his job . What a pleasure it was to have Alex fix my plumbing mess with a…
They were great! Punctual. Nice. Communicated everything really well. Fixed quickly.
Rob, the owner, came out to fix and replace a broken sump pump and pipes. 1. He was prompt and made quick work of the repairs needed. 2. His professionalism, confidence, appearance and integrity made me feel at ease that I had chosen the right company to handle my issue. And he didn't leave a mess when the job was…
We have been using Plumb It, Heat It, Cool It for several months. I will say that with each job, the team has consistently met or exceeded our expectations. Rob, the owner, and his team of Technicians are extremely knowledgeable, professional and respectful of our time and our home. They are thorough and…
Quick response and very professional. Quality work and great customer service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 59 | $402–$1.6k |
| HVAC system maintenance | 51 | — |
| Plumbing leak detection | 39 | $99–$687 |
| A/C system maintenance | 38 | — |
| Water heater installation | 37 | $1.2k–$2.4k |
| Heating system repair | 31 | — |
| Faucet repair | 28 | $202–$659 |
| Toilet repair | 24 | $216–$585 |
