Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Plumbing Outfitters holds a 4.9-star rating from 124 Google reviews, with the owner responding to every comment. Customers frequently cite punctuality, clear communication, and professional service for repairs like water heaters, drains, and leaks. Technicians often arrive on time, explain issues thoroughly, and clean up after completing work. However, several low-star reviews criticize high pricing, noting that estimates for small repairs or installations seemed excessive compared to the scope of work provided.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
124 Google reviews we collected
Phrases our text analysis found in 108 written reviews
Price verdicts customers left with their Google review
Middle half of what 6 customers paid ($496–$1.3k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Courteous, kind, professional, and he knows what he is doing.”
“He kept the work area clean and safe, he was fast and did the job right the first time.”
“A fair price and a job accomplished without delays.”
“Joseph with Plumbing Outfitters did a quality job of taking care of the leaky and resistant shower head/faucet in our walk-in shower.”
“Had the worst feeling when I saw a leak that I knew was coming from the slab.”
“Efficient, communicated around the arrival, & figured out what was wrong quickly.”
“Highly recommend them and we will be using them again in the future for our plumbing needs”
“Best of all, they fixed the leak, were done same day, and the cost was very reasonable.”
“Paying over $900 for what seemed like a relatively small job left me feeling overcharged and taken advantage of.”
“), communicative, transparent with price, and really friendly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Plumbing Outfitters for 8 kinds of job. Pick one to see what they paid and said.
Joseph was punctual, through, resourceful, professional and completed the kitchen & laundry drain cleaning with minimal disruption to the household. Cleaned up before he left and answered all of our questions. Pleasure working with him.
Mathew was on time, friendly, very easy to communicate with. Most importantly my new garbage disposal is working perfectly!
Matthew from Plumbing Outfitters did a great job! He was prompt, thorough and cleaned up the workspace afterwards. We highly recommend Plumbing Outfitters!
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 4 | $1.2k–$2.8k |
| Plumbing pipe repair | 4 | $327–$942 |
| Garbage disposal installation | 4 | — |
| Faucet installation | 3 | $305–$591 |
| Plumbing leak repair | 3 | $352–$1.1k |
| Plumbing leak detection | 3 | $205–$520 |
| Shower installation | 2 | — |
| Drain cleaning | 2 | $328–$517 |
4.9 ★★★★★ 124 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Best in the business! These guys rock. Same day install on a leaking water heater.
Thank you for the kind words, Tad!
Ryan did a great job. Courteous, kind, professional, and he knows what he is doing. He kept the work area clean and safe, he was fast and did the job right the first time. He also checked our 1/2 bath and noted the ground bolts were not installed by LGI Homes (never buy one) and he put them in for us even thought it wasn't on the work order. He checked with his managers and they okay'ed it. That was going above and beyond and my family and I greatly appreciate it. If you want it done RIGHT, call Plumbing Outiftters and ask for Ryan. You will not be disappointed. Very happy customers here!!
Thank you, Dianna, for the wonderful review and for recognizing Ryan's excellent work. We are glad he was courteous, professional, kept the work area clean and completed the job right the first time. We appreciate that he went above and beyond to address the grounding issue and help ensure your family's safety. Your recommendation means a lot to us, and we are thrilled you and your family are very happy.
Very professional and well educated
Thank you for the kind review, Brandon. We are glad you found our team professional and well educated, and we appreciate you taking the time to share your experience. We look forward to serving you again.
Always good to have Ryan show up to do work for us. Always professional and always positive and polite.
Thank you for the kind review, V R. We are thrilled to hear Ryan's professionalism and positive attitude made a great impression. We will pass your compliments along to him. We look forward to helping you again soon.
Scott & Joe were great! Efficient, communicated around the arrival, & figured out what was wrong quickly. Will definitely be calling back for my next plumbing issue.
Thank you for the kind review, Alejandro. We are glad Scott and Joe were efficient, communicated around their arrival, and diagnosed the problem quickly. We look forward to helping with any future plumbing needs.
Joseph was punctual, through, resourceful, professional and completed the kitchen & laundry drain cleaning with minimal disruption to the household. Cleaned up before he left and answered all of our questions. Pleasure working with him.
Thank you, Graciela, for the 5-star review and for sharing your experience. We are so glad Joseph was punctual, thorough, resourceful and professional, and that the kitchen and laundry drain cleaning caused minimal disruption. We appreciate you noting that he cleaned up and answered your questions. It was a pleasure serving you and we look forward to helping again in the future.
Plumbing outfitters was super easy to work with throughout the whole process. They always answer the phone with a live person so you don’t have to mess around with an automated system. Scott and Micah fixed my water heater and PRV valve today and were timely, professional, clean, and efficient. Highly recommend them and we will be using them again in the future for our plumbing needs
Kristin, thank you so much for the wonderful review and recommendation. We are glad Scott and Micah were timely, professional, clean, and efficient, and that our live-person phone service made the process easy. We appreciate your trust and look forward to helping with your future plumbing needs.
Ryan called 30 mins ahead of his arrival time and was courteous during his visit to fix our water softener. The dispatch team was also very courteous when setting up the service call.
Thank you, Kevin, for the kind review. We are glad Ryan and our dispatch team were courteous and that the call ahead and service met your expectations. We appreciate you choosing us to fix your water softener and are here if you need anything in the future.
Professional, knowledgeable, and fair pricing. What more can you ask for. I won’t hesitate one beat to reach out in the future for any plumbing issues.
Thank you so much, Arif. We’re thrilled you found our team professional, knowledgeable, and fairly priced. We look forward to helping with any future plumbing needs and appreciate your trust and recommendation.
Mathew was on time, friendly, very easy to communicate with. Most importantly my new garbage disposal is working perfectly!
Thank you for the great review, Chiaki! We're glad Mathew was on time, friendly, and easy to communicate with. Most importantly, we're happy your new garbage disposal is working perfectly. We'll be sure to share your kind words with Mathew and are here if you need anything else.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
