PLUMBERS · PHILADELPHIA, PA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%72+31.5Reliability 19%66+12.4Value 13%69+8.6Momentum 10%23+2.3Track record 9%6+0.5Accountability 6%29+1.8Experts Score= 57Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%72+31.5Reliability 19%66+12.4Value 13%69+8.6Momentum 10%23+2.3Track record 9%6+0.5Accountability 6%29+1.8Experts Score= 57Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREPlumbing Problem Solvers
Better than 61% of plumbers · #35 of 90
5.0★189 Google reviewsGoogle star rating as shown on Google Maps.
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Plumbing Problem Solvers for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Sump pump repair”
★★★★★ PK · 4 months ago
Fast turnaround, and very thorough job! They took apart our sump pump, installed a new one, and made sure that the system worked and wouldn't overflow again.
Reasonable priceSump pump repair
★★★★★ Susan · 9 months ago
My experience was beyond excellent. John Pratt came to my house the day after the problem occurred. He and his partner are highly competent, thorough, kind, and caring. They explained the issue in terms that were easy to understand. I very highly recommend them. I have the utmost respect for people who are…
Paid $300–400Reasonable priceSump pump repair
★★★★★ Nicole · 9 months ago
Rating only, no written review.
Paid $1,000+Reasonable pricePlumbing pipe repairFaucet repairSump pump repair
vs category
Blue = Plumbing, grey = plumbers average
Rating over time
Price
$849+77% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 39%Reasonable 59%Overpriced 0%Not sure 2%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%72+31.5Reliability 19%66+12.4Value 13%69+8.6Momentum 10%23+2.3Track record 9%6+0.5Accountability 6%29+1.8Experts Score= 57Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
72
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
66
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
69
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
23
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
6
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
29
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
