PLUMBERS · PHILADELPHIA, PA
Plumbing Problem Solvers logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%72+31.5Reliability 19%66+12.4Value 13%69+8.6Momentum 10%23+2.3Track record 9%6+0.5Accountability 6%29+1.8Experts Score= 57Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Plumbing Problem Solvers

Better than 61% of plumbers · #35 of 90

5.0★189 Google reviewsGoogle star rating as shown on Google Maps.
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Plumbing Problem Solvers for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Water heater installation”

★★★★★ Judith · 3 months ago

John and his team are outstanding! In addition to his expertise, he is easy to communicate with, very responsive, polite and professional. He also tries to identify things before they become more costly problems. Overall, an excellent experience. Definitely my “go to” for any plumbing issues.

Paid $2,000+Reasonable priceWater heater installation
★★★★★ J · 3 months ago

Prompt communication, knowledgeable guidance that matched my research, the brand i wanted, a better warranty than competition, fair quote, got on the schedule the day after I hired them, solid installation, took as long as they said it would, final price was the quoted price, no surprises. This company restores my…

Paid $2,000+Reasonable priceWater heater installation
★★★★★ Barbara · 3 months ago

Staff was courteous and explained what was going to be done.

Paid $2,000+Reasonable priceWater heater installation
★★★★★ Mike · 7 months ago

John was responsive and prompt. He handled a variety of issues for us and followed up to make sure any problems were resolved.

Paid $1,000+Reasonable priceWater heater installationDrain cleaningPlumbing pipe repair
★★★★★ nancy · 8 months ago

Where to begin? My husband and I are recent transplants from Tampa, Florida, and left all of our trusted home professionals behind, not to mention medical professionals! Building this network all over from the ground up is not an easy thing, but we really hit the jackpot with the plumbing company that we chose to…

Paid $1,000+Reasonable priceWater heater installation
★★★★★ Sofia · 9 months ago

John and Joe do fantastic work. When both the hot water heater and the washing machine at my rental broke and needed to be replaced, they responded promptly, took care of the problem, and were nice to be around! Knowing I can call Plumbing Problem Solvers provides great peace of mind--highly recommend

Water heater installationService not listed
★★★★★ Sabine · 10 months ago

Amazing service today! John and his team responded lightening fast to my distress of an old leaking hot water heater. They make all others pale by comparison. Friendly , respectful, clean, efficient, professional, prompt and honest fair pricing- what more can you ask for?! Their work ethic is absolutely…

Reasonable priceWater heater installation
★★★★★ slightly · 10 months ago

John was quick to respond to my initial text message, and was able to properly replace my old leaking water heater first thing the very next day. The work was done neatly, cleanly, and the end result was far nicer than what was there previously. Very impressed with their personable professionalism.

Paid $1,000+Reasonable priceWater heater installation
★★★★★ Michael · 10 months ago

Having read many excellent reviews, I hired John to install a heat pump water heater. His work was outstanding, he’s knowledgeable and informative, and he’s a great guy. I recommend him highly.

Water heater installation
★★★★★ Kristin · 10 months ago

I give my highest recommendation to John and Joe at Plumbing Problem Solvers. We had an issue with a corroded water heater and called John after hours. I provided some photos and John was up front and provided the cost of the repair with a detailed invoice. He also said he'd be available the following morning.…

Water heater installationPlumbing leak detection
★★★★★ Tammy · 11 months ago

I highly recommend John. Not only is he an excellent plumber but he is a good genuine person. The expression “He’s good people “ comes to mind😊 He takes the time to answer all questions. He’s really listens! He was fast and efficient. John and Joe (can’t forget to mention Joe, he’s good people too!) work together…

Paid $1,000+Great priceWater heater installationPlumbing leak detectionPlumbing pipe repair
★★★★★ Joy · a year ago

Very professional workers. Came to job on time as promised. I would highly recommend John Pratt.

Reasonable priceWater heater installation
★★★★★ Carolyn · a year ago

John Pratt is all that his web page states..Professional, respectful, kind and on time! I called 6:00am this morning very stressed out from the Rheem water heater leaking and out of warranty.. Mr. Pratt assured me of the Bradford White brand would solve the issue with warranty..less than 2 hours and all work was…

Water heater installation
★★★★★ Lamar · a year ago

Solved my plumbing problems! John responded promptly, communicated well, was professional, on time and did an excellent job. Highly recommend. Will use again.

Paid $1,000+Great priceWater heater installation
★★★★★ Keara · a year ago

PPS installed a hot water heater for me. They were great to work with, on time and communicative. Very professional. I will definitely call them for future projects!

Great priceWater heater installation
★★★★★ Ken · 9 months ago

Rating only, no written review.

Great priceWater heater installation

vs category

Blue = Plumbing, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02025-Q2: 5.00★ (39 reviews)2025-Q3: 5.00★ (55 reviews)2025-Q4: 4.97★ (33 reviews)2026-Q1: 5.00★ (27 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.71★ (14 reviews)2026-Q4: 5.00★ (5 reviews)2025-Q22025-Q42026-Q22026-Q4
This companyIndustrydot size = review count

Price

$849+77% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 39%Reasonable 59%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%72+31.5Reliability 19%66+12.4Value 13%69+8.6Momentum 10%23+2.3Track record 9%6+0.5Accountability 6%29+1.8Experts Score= 57Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
72
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
66
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
69
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
23
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
6
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
29

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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