iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★151 Google reviews · 24 photos
96%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Point Loma Dog Salon N Spa 4.9 out of 5 based on 151 reviews, with the owner responding to 92% of feedback. Customers frequently praise the staff’s friendliness, punctuality, and ability to handle anxious dogs, noting that grooming results are often completed within two hours for reasonable prices. However, some low-star reviews criticize the salon for ignoring specific length instructions, resulting in patchy cuts and skin irritation, and mention the removal of pricing details from their website.
Google rating: 4.9 out of 5 from 151 reviews (96% five-star).
Reviews on this page: 151 Google reviews (137 with written comments, 56 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 20, 2026.
Service: Pet Groomer serving San Diego, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Point Loma Dog Salon N SpaPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Point Loma Dog Salon N Spa: 88/100 on this factor. Category median: 86.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Point Loma Dog Salon N Spa: 82/100 on this factor. Category median: 82.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Point Loma Dog Salon N Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Point Loma Dog Salon N Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Point Loma Dog Salon N Spa: 90/100 on this factor. Category median: 56.A
90
Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
4.9of 5
5 stars14596%
4 stars21%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 137 written reviews
95%praise
Praise17995%
Complaints95%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2852%
Reasonable2648%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6233%
Quality & results5027%
Would recommend3016%
Speed & response169%
Price & value158%
Communication84%
Honesty & trust74%
What customers talk about
We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff was amazing and very helpful on getting what we wanted for our 6yr old golden doodle.”
“She always does such an amazing job with Remi and she comes home looking SO cute, fluffy, and perfectly groomed.”
“They shaved him so short his skin was exposed in places and did a terrible job shaving at that.”
“Our first time here and overall experience was a 10/10!”
“The owners were friendly, informative, and very responsive.”
“I have a dog who has a lot of fear and the groomer spends a great deal of time with her to slowly get her groomed.”
“Great service, reasonable prices, and they offer a la carte services, which I love.”
“On top of that, they removed their pricing breakdown from their website so they can charge you whatever they want!”
“They communicated with me when a change had to be made to my pups cut due to his matting.”
“You can tell everyone genuinely cares about the dogs they work with and we always feel so comfortable leaving Remi in their hands.”
People customers mention
Justice5 reviews
Ben4 reviews
Emily4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Point Loma Dog Salon N Spa for 7 kinds of job. Pick one to see what they paid and said.
Marivel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our first time here and overall experience was a 10/10! Staff was amazing and very helpful on getting what we wanted for our 6yr old golden doodle. Our dog was cut and cleaned perfectly! Definitely will be back!!
Great priceDog full service grooming
Stacey8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We and our pup, Remi love Eleanor! She always does such an amazing job with Remi and she comes home looking SO cute, fluffy, and perfectly groomed. You can tell everyone genuinely cares about the dogs they work with and we always feel so comfortable leaving Remi in their hands. We’re so happy we found someone we…
Dog groomingDog bathing and blow dryDog full service grooming
PrestonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took my six month old golden doodle (Parm) in for her first trim. The owners were friendly, informative, and very responsive. I could tell by their interactions and the groomer's that they truly care about their clients and their pets. My pups haircut looked amazing and exceeded my expectations I will be sure to return.
candice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always friendly and prompt. My dog always leaving feeling and looking his best! Will continue being a returning customer.
Reasonable priceDog grooming
Robert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
There are some businesses in this world that just purely make your life and your day better. Emily and Ben are two of the sweetest and hardest working people I have ever met, they absolutely love dogs and do such an incredible job. I highly highly recommend this business and have had an outstanding experience time…
Great priceDog groomingDog full service grooming
Gabriela6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fantastic service and they are so patient and gentle with my anxious dog. He no longer trembles when I bring him and now will walk himself in. Highly recommend!
Reasonable priceDog ear cleaningDog groomingDog bathing and blow dry
Our first time here and overall experience was a 10/10! Staff was amazing and very helpful on getting what we wanted for our 6yr old golden doodle. Our dog was cut and cleaned perfectly! Definitely will be back!!
Price assessment: Great price
Services: Dog full service grooming
Response from the owner · 4 days ago
Thank you so much for the wonderful 10/10 review, Marivel! We are absolutely thrilled to hear that your first visit to us was such a success. It was a true pleasure to meet you and take care of your beautiful 6-year-old goldendoodle. Our team always strives to provide the perfect cut and a clean, comfortable experience for every furry friend, so knowing you were happy with the results means the world to us. Thank you for your kind words about our staff and pricing, and we truly look forward to welcoming you and your lovely dog back for many more grooming sessions in the future!
Jane Hoffman1 reviewiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Hi Jane, thank you for the wonderful review! Your comment "He looked great" truly made our day. We're so glad you're happy with how everything turned out. Thank you for choosing us, and we hope to see you again soon!
Stacey Moran8 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
We and our pup, Remi love Eleanor! She always does such an amazing job with Remi and she comes home looking SO cute, fluffy, and perfectly groomed. You can tell everyone genuinely cares about the dogs they work with and we always feel so comfortable leaving Remi in their hands. We’re so happy we found someone we trust with our girl and couldn’t recommend PL Dog Salon N Spa enough!
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming
Response from the owner · a month ago
Thank you so much for the beautiful review, Stacey! Eleanor and the entire team are so touched by your kind words. We absolutely love working with Remi—she is such a sweet girl and a joy to have at the salon. Hearing that you feel completely comfortable and trust us with her means the world to us. Thank you for highly recommending PL Dog Salon N Spa, and we can't wait to see you and Remi again for her next pampering session!
Preston TerleLocal Guide · 13 reviewsiTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
Took my six month old golden doodle (Parm) in for her first trim. The owners were friendly, informative, and very responsive. I could tell by their interactions and the groomer's that they truly care about their clients and their pets. My pups haircut looked amazing and exceeded my expectations I will be sure to return.
Judith Holzman2 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review, Judith! We are thrilled to hear that you were happy with our prices and that your dogs look great after their grooming. It was a pleasure taking care of them. We look forward to seeing you and your lovely dogs again soon!
candice balman4 reviewsiTotal number of Google reviews candice has written across all businesses on Google Maps, not just this one.
Always friendly and prompt. My dog always leaving feeling and looking his best! Will continue being a returning customer.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a month ago
Thank you so much for the wonderful review, Candice! We are thrilled to hear that your dog leaves our place feeling and looking his best. Providing friendly and prompt service is always our top priority. We truly appreciate your support and look forward to welcoming you and your furry friend back soon!
Robert LaRue1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
There are some businesses in this world that just purely make your life and your day better. Emily and Ben are two of the sweetest and hardest working people I have ever met, they absolutely love dogs and do such an incredible job. I highly highly recommend this business and have had an outstanding experience time after time. Cooper looks forward to his spa days!
Price assessment: Great price
Services: Dog grooming, Dog full service grooming
Response from the owner · a month ago
Thank you so much for such a beautiful and heartwarming review! Hearing that we make your life and your day better truly means the world to us. Emily and Ben absolutely adore Cooper, and it is always a complete joy to have him around for his spa days. We work hard because we love what we do, and knowing that Cooper looks forward to visiting us makes it all worth it. Thank you for your incredible support and high recommendation. We can't wait to see you and Cooper again soon!
Gabriela Carrillo Sanders6 reviewsiTotal number of Google reviews Gabriela has written across all businesses on Google Maps, not just this one.
Fantastic service and they are so patient and gentle with my anxious dog. He no longer trembles when I bring him and now will walk himself in. Highly recommend!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry
Response from the owner · 2 months ago
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your dog Mister feels safe and comfortable with us. Taking care of anxious pups with patience and gentleness is always our top priority. Seeing him walk in by himself is the best reward we could ask for! Thank you for recommending our grooming services. We look forward to seeing you both again soon!
Chelsea Schoonover8 reviewsiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
I took my Aussie Bernese mountain dog mix for a full bath and haircut & they did such an amazing job! They were able to squeeze her in same day and had her done within a few hours! Both of the owners were so sweet & I could tell they have a deep love for animals and what they do. Khaleesi will be retuning for future hair cuts :)
Price assessment: Great price
Services: Dog grooming, Dog full service grooming
Response from the owner · 2 months ago
Thank you so much for your wonderful review, Chelsea! We were absolutely thrilled to squeeze Khaleesi in for her same-day appointment. Hearing that you were happy with her full bath and haircut means the world to us. We truly love what we do and treat every pet like family, so your kind words about our love for animals really warmed our hearts. We look forward to welcoming you and Khaleesi back for all her future haircuts! See you next time!
Realtor Joseph BenitoLocal Guide · 69 reviewsiTotal number of Google reviews Realtor has written across all businesses on Google Maps, not just this one.
Great people. Just got our Yorkie gigi a pup cut for summer.
Response from the owner · 2 months ago
Thank you so much for the 5-star review, Joseph! We loved meeting your sweet Yorkie, Gigi, and helping her get ready for the warmer weather.A fresh pup cut is the perfect choice to keep her cool, comfortable, and looking adorable all summer long.We truly appreciate your kind words about our team. It was a pleasure serving you, and we look forward to welcoming you and Gigi back for her next grooming session!
