Pest control service · Portland, OR · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 123 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★1,915 Google reviews · 19 photos
96%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$124typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pointe Pest Control 4.9 out of 5 based on 1915 reviews, noting the owner responded to 82% of feedback. Customers frequently describe technicians as friendly, professional, and thorough, often highlighting effective communication, punctuality, and detailed explanations regarding local pests. Recurring themes include successful removal of insects and rodents, as well as prompt scheduling for follow-up visits. However, some low-star reviews criticize inconsistent customer support, specifically citing issues with unclear arrival timeframes, unreturned communications regarding quotes, and discrepancies between quoted prices and final charges.
Google rating: 4.9 out of 5 from 1,915 reviews (96% five-star).
Reviews on this page: 1,915 Google reviews (1,377 with written comments, 9 with photos).
Owner responses: the business replied to 82% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Beaverton: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Beaverton: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Beaverton: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Beaverton: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Beaverton: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Beaverton: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
1,915 Google reviews we collected
4.9of 5
5 stars1,84396%
4 stars513%
3 stars90%
2 stars10%
1 star111%
Praise vs complaints
Phrases our text analysis found in 1,377 written reviews
99%praise
Praise2,03099%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3918%
Reasonable16273%
Overpriced63%
Not sure157%
$124+19% vs typical flea exterminators
Middle half of what 129 customers paid ($103–$139) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude79439%
Quality & results56027%
Speed & response33316%
Communication23612%
Would recommend814%
Price & value211%
Honesty & trust181%
What customers talk about
We read 1,377 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan from Point Pest Control was friendly, professional, and thorough.”
“Jonas explained everything thoroughly and was very polite!”
“Unfortunately, the problem is still not resolved, and now I’m stuck in an unfair contract.”
“Our Pointe Pest representative, Faye, came right away took care of the problem.”
“He did an excellent job took the time to explain everything and make sure the service was completed properly.”
“I asked for The quote in writing and they have completely ghosted me.”
“I highly recommend Pointe Pest Control and all of their staff.”
“Based on my experience, I cannot recommend this company.”
“We have been very happy with the work and the value for the very affordable price.”
“The price they quoted over the phone was almost half of what they actually charged when they arrived.”
“…nt with the job she’s doing & she has now become like a friend I can trust!…”
People customers mention
Gavin14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pointe Pest Control - Beaverton for 8 kinds of job. Pick one to see what they paid and said.
Therese12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ryan from Point Pest Control was friendly, professional, and thorough. He did an excellent job took the time to explain everything and make sure the service was completed properly. I really appreciate it professionalism and great customer service!! I would highly recommend Ryan.
Paid $40–60Great priceHornet & wasp exterminationRodent exterminationSpider extermination
AlexLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience. Technician was super friendly, communicative, and thorough. He even taught me a bunch of local information about the different bugs and seasons overall really nice experience. Would hire again.
Paid $200+Hornet & wasp extermination
rick7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very professional and respectful when he introduced himself and was able to do his duties without a problem..
Paid $120–140Reasonable priceGeneral pest inspection
Michael8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Always great service. Friendly, extent competent and takes the time to do it right.
Paid $40–60Great priceHome inspectionHornet & wasp exterminationRodent extermination
Brian8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Justin was prompt, thorough and explained his findings and actions, such as identifying older traps that were likely malfunctioning and replaced them with new traps.
Paid $60–80Reasonable priceHome inspection
Laura11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely the best customer service and the field techs are fantastic! Every single time! Thank you!
Paid $140–160Reasonable priceHornet & wasp extermination
We originally wrote a review and reported that bug traps were not replaced. Our Pointe Pest representative, Faye, came right away took care of the problem. And in all fairness it was the first time Faye had came here. We were not upset with Point, only wanted iit done. Thank you.
Price assessment: Reasonable price
Services: Home inspection
Response from the owner · 3 days ago
Hello Regena! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Therese Wortman12 reviewsiTotal number of Google reviews Therese has written across all businesses on Google Maps, not just this one.
Ryan from Point Pest Control was friendly, professional, and thorough. He did an excellent job took the time to explain everything and make sure the service was completed properly. I really appreciate it professionalism and great customer service!! I would highly recommend Ryan.
Price assessment: Great price
Price: $40–60
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · a week ago
Hello Therese! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Lee OlsonLocal Guide · 85 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Lee, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Lena Perez3 reviewsiTotal number of Google reviews Lena has written across all businesses on Google Maps, not just this one.
Tyler was very helpful over the phone before he ever came out!!
Price assessment: Not sure
Services: Ant extermination
Pest type: Ants
Response from the owner · 2 weeks ago
Hello Lena! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Lady TLocal Guide · 16 reviewsiTotal number of Google reviews Lady has written across all businesses on Google Maps, not just this one.
It’s been great to have less pesky insects in and around the house
Price assessment: Reasonable price
Services: General pest inspection
Pest type: Ants, Spiders
Response from the owner · 2 weeks ago
Hello Lady! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Alex NguyenLocal Guide · 23 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Great experience. Technician was super friendly, communicative, and thorough. He even taught me a bunch of local information about the different bugs and seasons overall really nice experience. Would hire again.
Price: $200+
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · 2 weeks ago
Hello Alex! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!
rick icalia7 reviewsiTotal number of Google reviews rick has written across all businesses on Google Maps, not just this one.
Very professional and respectful when he introduced himself and was able to do his duties without a problem..
Price assessment: Reasonable price
Price: $120–140
Services: General pest inspection
Pest type: Ants, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · 2 weeks ago
Thank you for your five-star review, Rick! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Cory RogersLocal Guide · 20 reviewsiTotal number of Google reviews Cory has written across all businesses on Google Maps, not just this one.
Hello Cory! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Richard StepanekLocal Guide · 15 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
I appreciate that he asks for any issues and takes care of them.
Price assessment: Reasonable price
Price: $40–60
Pest type: Ants, Spiders, Other
Response from the owner · 3 weeks ago
Thank you for your positive review, Richard! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Michael Brashear8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Always great service. Friendly, extent competent and takes the time to do it right.
Price assessment: Great price
Price: $40–60
Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · 3 weeks ago
Thank you for your five-star review, Michael! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
