Experts Reviews · Company report
Pointe Pest Control - Portland logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pointe Pest Control - Portland

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 113 cockroach control · 4.9★ from 5,053 Google reviews

Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Portland is better than 92% of cockroach control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Portland is better than 91% of cockroach control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Portland is better than 94% of cockroach control.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Portland is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Portland is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Portland is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Pointe Pest Control - Portland for 8 kinds of job.

Pointe Pest Control - Portland for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.556
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 556 Google reviews tagged “Bug & insect extermination” · showing 20

Karin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Josh did an exceptional Job. Addressed our needs, checked in with us when he was finished, and was friendly and professional. Thouroughly explained what he had done.

Reasonable priceHome inspectionRodent exterminationTermite inspection
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Gunnar was great, went through the whole property and really explained his work. Thanks

Paid $40–60Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
OregonWild114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They have good communication, show up on time, are professional and answer any questions and address all issues.

Paid $100–120OverpricedSpider exterminationGeneral pest inspectionBug & insect extermination
patty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love how connected they stay when I have my grand dog and need to close the dog door. I really appreciate that!

Reasonable priceBug & insect extermination
Peter9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Zachery came and did a good thorough job! He was careful around the consumables in my garden and explained everything he did around the house upon completion.

Paid $100–120Reasonable priceHome inspectionBug & insect extermination
Itzel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our pest control technician Logan Merry was awesome. He went above and beyond explaining us what he was doing, why was he doing it and giving us some helpful tips to eliminate our creepy crawler problems.

Great priceSpider exterminationBug & insect exterminationAnt extermination
LeeLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Routine service recently. We were home. Technician didn't realize, only treated outside. Pointe gave us a follow up. Very thorough, sprayed all indoor and areas to address insect activity. We needed additional control of outdoor rats that eat our deck chairs, mats. Technician refilled bait stations. We appreciate the follow up.

Paid $120–140Reasonable priceSpider exterminationBug & insect exterminationService not listed
SuzanneLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great as always. Thank you for de-webbing my back porch!

Reasonable priceSpider exterminationBug & insect extermination
ByronLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Terrific service, professional and effective. Kud removed a wasp nest by our fire pit, my wife and I were both stung 4 days ago. These folks are great !

Paid $160–180Reasonable priceHornet & wasp exterminationBug & insect extermination
CharleneLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They always do a great job! They respond quickly. Techs are always friendly and professional.

Paid $60–80Reasonable priceHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
SheilaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gavin's the man! Very knowledgeable and informative.

Paid $120–140Great priceRodent exterminationSpider exterminationBug & insect extermination
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Thanks for the good service. Christian was efficient, polite, and I appreciate his service.

Bug & insect extermination
Lynda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon always does a fantastic job. We talked about what needed to be covered and he was thorough and helpful with some questions I had.

Paid $160–180Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
ShelleyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Ryan had Great communication, thorough, friendly, and knowledgeable!! Never a disappointment for the quarterly maintenance!

Paid $120–140Great priceBug & insect extermination
Victoria12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Seth has been to my house before! As usual he was very efficient and he answered all my questions! He is a very kind person and really did a great job!

Paid $80–100Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
CarlaLocal Guide · 279 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The young man who serviced my home was gracious, introducing himself and asking if I had any issues inside. I appreciated his query and indicated that I'd seen some ants inside. He asked if I'd like some ant traps, and when he finished spraying the house, he brought me the traps. Excellent service, much appreciated!

Paid $100–120Reasonable priceBug & insect extermination
stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always professional courteous service! Forrest does a great job and is knowledgeable and shares that knowledge with you!

Paid $160–180Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
TerriLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So appreciate understanding a change that was needed and did a wonderful job.

Paid $20–40Reasonable priceGeneral pest inspectionBug & insect extermination
Cole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience!

Reasonable priceHornet & wasp exterminationSpider exterminationBug & insect extermination
Joseph11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nick was punctual, polite and professional. He treated our house inside and outside for carpenter ants due to their swarming activity this spring. He also answered all our questions. Highly recommended!

Not sureBug & insect extermination

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Price

$124+17% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 75%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination1699$76–$246
Spider extermination1513$61–$128
General pest inspection1036$56–$128
Hornet & wasp extermination889$96–$323
Rodent extermination762$76–$282
Bug & insect extermination553$61–$133
Bee extermination288$181–$371
Home inspection218$71–$159

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