Pest control service · Gladstone, OR · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 113 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★5,053 Google reviews · 23 photos
96%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$124typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pointe Pest Control 4.9 out of 5 based on 5,053 reviews, noting that the owner responds to 96% of feedback. Customers frequently praise technicians for punctuality, professional demeanor, and clear communication regarding specific pest issues like rodents and wasps. Recurring themes include thorough inspections and helpful explanations after service completion. However, some low-star reviews criticize billing practices, incorrect contact information, and instances where technicians failed to follow specific instructions or handle pets safely.
Google rating: 4.9 out of 5 from 5,053 reviews (96% five-star).
Reviews on this page: 5,053 Google reviews (3,331 with written comments, 9 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 24, 2026.
Service: Cockroach Control serving Gladstone, Oregon.
Data from Google, last updated October 26, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Portland: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Portland: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Portland: 94/100 on this factor. Category median: 97.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Portland: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Portland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Portland: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
5,053 Google reviews we collected
4.9of 5
5 stars4,86496%
4 stars1262%
3 stars190%
2 stars120%
1 star321%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise3,83699%
Complaints251%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price4614%
Reasonable24775%
Overpriced93%
Not sure268%
$124+17% vs typical cockroach control
Middle half of what 197 customers paid ($108–$139) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,47538%
Quality & results94725%
Speed & response70118%
Communication41811%
Would recommend2156%
Price & value612%
Honesty & trust441%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Isiah & Andrew were both lovely professional humans.”
“The last person that came to my house was really rude and sat in my driveway for like 20 minutes after they were done and scrolled on his phone.”
“The techs are always so friendly and professional and they do an excellent job keeping the pests away inside and out!”
“They sent out this guy, Mathew Hopper, and he is horrible at his job.”
“He arrived right on time, was super fast, thorough and courteous.”
“- When she could not immediately get me in the schedule, she promptly called me back with a time.”
“He is pleasant, professional and explained the service es provided.”
“Ignored No Soliciting sign and knocked on door several times.”
“…night door knockers" but I have been completely satisfied and would highly recommend this well established company, definitely not a "fly by night" co…”
“Way overpriced, not the best service and highly recommend finding a different company.”
“He spent his time coming out and proving us a free consultation and peace of mind.”
“Do not go with this company, its a rip off and a scam and they do not actually try to control the problem.”
“I’m so happy I chose this company, great prices & integrity.”
“Pointe pest control is a scam.”
People customers mention
Ryan64 reviews
Jeremiah34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pointe Pest Control - Portland for 8 kinds of job. Pick one to see what they paid and said.
Steve8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Gunnar was great, went through the whole property and really explained his work.
Thanks
Paid $40–60Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
Debbie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Israel did a great job of treating the exterior of my home. The invoice comments stated the overall scope of the work he would do; however, no comments were specific to my home. He refreshed the bait in the rodent bait station, but no mention of whether it showed evidence of rodent activity. No mention of removing…
Paid $100–120Reasonable priceGeneral pest inspection
OregonWild114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They have good communication, show up on time, are professional and answer any questions and address all issues.
Paid $100–120OverpricedSpider exterminationGeneral pest inspectionBug & insect extermination
R19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He got my note on the door and he complied thank you so much
We’re back good upset for nothing
Paid $120–140Reasonable price
Peter9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zachery came and did a good thorough job! He was careful around the consumables in my garden and explained everything he did around the house upon completion.
Room2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We love these guys. We have used them for years, maybe four? I recently had to coordinate with several other pest companies on behalf of someone else and was shocked. No reminder text, late techs. Nice people and all and I’m sure very qualified but it made me grateful for Pointes excellent, consistent customer…
Isiah & Andrew were both lovely professional humans. Thanks!
Response from the owner · a day ago
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Rebecca!
Denise Copeland12 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Rey is always professional and thorough. He has been our tech since Day 1 with Pointe, and we appreciate his continued service, especially when it requires some extra searching and not so pleasant tasks. Thanks, Rey!
Response from the owner · 3 days ago
Hello Denise! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Curt BrownlowLocal Guide · 78 reviewsiTotal number of Google reviews Curt has written across all businesses on Google Maps, not just this one.
We have Pointe Pest Control for our quarterly pest service and have been highly satisfied, so when we wanted to ensure we didn't have a rodent problem it was an easy decision to stay with PPC.
Price assessment: Great price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 5 days ago
Thank you for your five-star review, Curt! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Cyndi Monroe6 reviewsiTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Cyndi!
Chanel HarpsterLocal Guide · 15 reviewsiTotal number of Google reviews Chanel has written across all businesses on Google Maps, not just this one.
Pointe Pest is great! The techs are always so friendly and professional and they do an excellent job keeping the pests away inside and out!
Response from the owner · 5 days ago
Chanel, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Alieh Zamany7 reviewsiTotal number of Google reviews Alieh has written across all businesses on Google Maps, not just this one.
Zavian went above and beyond for our service. We appreciate his time and dedication!
Pest type: Ants, Spiders
Response from the owner · 5 days ago
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Alieh!
David Friesen6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Thank you for your five-star review, David! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Karin White10 reviewsiTotal number of Google reviews Karin has written across all businesses on Google Maps, not just this one.
Josh did an exceptional Job. Addressed our needs, checked in with us when he was finished, and was friendly and professional. Thouroughly explained what he had done.
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination, Termite inspection, Termite extermination, Spider extermination, Flea & mite extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · a week ago
Hello Karin! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Stephanie Schurter11 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Technician was knowledgeable, friendly and thorough. Feel certain thankful
Price assessment: Reasonable price
Services: Home inspection
Pest type: Spiders
Response from the owner · a week ago
Hello Stephanie! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Tiffany Quintana8 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Tiffany!
