How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Better than 13% of ant exterminators · #35 of 40
Pointe Pest Control - West Chicago for ant extermination
Clear ✕All 1,246 Google reviews tagged “Ant extermination” · showing 40
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Very efficient and great service. Dan was extremely friendly and very informative and thorough in the treatment of our carpenter ant problem as well as spraying for out-of-doors buggers.
Great service! Absolutely will recommend!!
This group is thorough and trained well to do their job.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Timothy for very thourough and pleasant!
Dan is amazing. He serviced our home since before our daughter was born keeping it safe from all the critters.
Excellent communication and work...We are Ant free!!!
Excellent service.. explain all problems and procedures being done great cleanup.. professional and friendly
He was professional and very thorough. Great!!!!
Our technician, Leo, arrived on time, inspected the property, discovered more carpenter ants than we had, and went about his procedure to get rid of them and prevent them from entering the house. He was very pleasant, explained what he was doing and answered all our questions. We were very pleased with his work…
Genssie was very polite, answered all my questions and finished the job thoroughly and quickly.
Payton was very courteous and thorough, he is a winner.
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Professional, courteous and friendly
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Victor Matthews is always professional and does an excellent job taking care of the problem at hand. I had an ant infestation in my bathroom and it was treated and they were gone in less than 24 hours
Excellent service and customer care! Juan was fantastic, thoroughly explained everything he was going to do and gave us options to best fit our needs. Highly recommended from phone call to completed service. Issue was resolved same day, thank you!
Milton was great from start to finish. He was very friendly and kind. He explained what he was going to do and showed me what to expect from the initial treatment. I really liked his professionalism and thoroughness. I hope he's the one who always gets assigned to my home.
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and…
Melvin did a great job. Very professional and pleasant. Knows what he's doing and did a thorough job. Thank you!
Carlos was polite, professional, and knowledgeable. He checked in at the beginning of this visit in order to address any specific concerns I might have, and spent extra time examining the property for additional pests while treating for the ones I mentioned. I really appreciate his thoroughness.
He hade very good mannerisml, snd professional, sprayed in side , and out side, ask if we had any questions.i was very pleased Antonia Smith
Jonathan has done an excellent job since i elected this service. He is very knowledgeable and also very personable. He lets me know what has been done, and actually listens to me, and has given me what he has done, and I really am glad I elected this service. Hats off to Jonathan Jiminez!!
Was very nice and informed us of what he was going to do, asked if we had any specific areas we wanted treated…
We have used Pointe Pest Control for several years now. Their service is always great. Dan was our tech yesterday. He came to the door asked if we had we had any issues outside of normal service. Very pleased with Dan and Pointe! Thanks!
Bridget was incredibly helpful in getting me the right service for my needs and same-day treatment. Genssie was very professional, knowledgeable, and efficient in handling the treatment of my home. Definitely would recommend this wonderful service.
John was very nice and proficient. I was having mosquito problems with all the rain recently and he sprayed my entire property and put 3 mosquito cages nestled in plant areas in 3 different locations. John explained what he was going to do and why. Now I'm good to go for the remaining mosquito season!
Ben was our technician and his communication regarding his eta was great. Clear explanation of inspection and services. Will continue using Pointe simply because of today’s experience.
Thank you for listening to my concerns and recommending the appropriate services.
Technician, Jamian, was prompt, professional and explained what treatment he was using that day, and what pests he was focusing on (tiny ants, spiders, wasps).
Leonardo did a fantastic job today. Thorough and complete. Great explanations! Thank you!
Initial call(s) and first visit outstanding. In both cases I was given all the information I needed to feel confident in their services.
Milton arrived promptly on time and was an absolute pleasure from start to finish. He took the time to introduce himself to our dogs, gave us all the information we needed and then got to work. Excellent customer service and a real affirmation on our decision to go with Pointe Pest Control!
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Nick was very good and friendly. He treated inside/outside for ants and did so quickly and met my expectations
Isiah did a great job explaining what he was going to do. He answered our questions. We would like him to continue to be our tech.
vs category
Blue = Pointe, grey = ant exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
