How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Better than 13% of ant exterminators · #35 of 40
Pointe Pest Control - West Chicago for ant extermination
Clear ✕All 1,246 Google reviews tagged “Ant extermination” · showing 120
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Very efficient and great service. Dan was extremely friendly and very informative and thorough in the treatment of our carpenter ant problem as well as spraying for out-of-doors buggers.
Great service! Absolutely will recommend!!
This group is thorough and trained well to do their job.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Timothy for very thourough and pleasant!
Dan is amazing. He serviced our home since before our daughter was born keeping it safe from all the critters.
Excellent communication and work...We are Ant free!!!
Excellent service.. explain all problems and procedures being done great cleanup.. professional and friendly
He was professional and very thorough. Great!!!!
Our technician, Leo, arrived on time, inspected the property, discovered more carpenter ants than we had, and went about his procedure to get rid of them and prevent them from entering the house. He was very pleasant, explained what he was doing and answered all our questions. We were very pleased with his work today.
Genssie was very polite, answered all my questions and finished the job thoroughly and quickly.
Payton was very courteous and thorough, he is a winner.
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Professional, courteous and friendly
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Victor Matthews is always professional and does an excellent job taking care of the problem at hand. I had an ant infestation in my bathroom and it was treated and they were gone in less than 24 hours
Excellent service and customer care! Juan was fantastic, thoroughly explained everything he was going to do and gave us options to best fit our needs. Highly recommended from phone call to completed service. Issue was resolved same day, thank you!
Milton was great from start to finish. He was very friendly and kind. He explained what he was going to do and showed me what to expect from the initial treatment. I really liked his professionalism and thoroughness. I hope he's the one who always gets assigned to my home.
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
Melvin did a great job. Very professional and pleasant. Knows what he's doing and did a thorough job. Thank you!
Carlos was polite, professional, and knowledgeable. He checked in at the beginning of this visit in order to address any specific concerns I might have, and spent extra time examining the property for additional pests while treating for the ones I mentioned. I really appreciate his thoroughness.
He hade very good mannerisml, snd professional, sprayed in side , and out side, ask if we had any questions.i was very pleased Antonia Smith
Jonathan has done an excellent job since i elected this service. He is very knowledgeable and also very personable. He lets me know what has been done, and actually listens to me, and has given me what he has done, and I really am glad I elected this service. Hats off to Jonathan Jiminez!!
Was very nice and informed us of what he was going to do, asked if we had any specific areas we wanted treated…
We have used Pointe Pest Control for several years now. Their service is always great. Dan was our tech yesterday. He came to the door asked if we had we had any issues outside of normal service. Very pleased with Dan and Pointe! Thanks!
Bridget was incredibly helpful in getting me the right service for my needs and same-day treatment. Genssie was very professional, knowledgeable, and efficient in handling the treatment of my home. Definitely would recommend this wonderful service.
John was very nice and proficient. I was having mosquito problems with all the rain recently and he sprayed my entire property and put 3 mosquito cages nestled in plant areas in 3 different locations. John explained what he was going to do and why. Now I'm good to go for the remaining mosquito season!
Ben was our technician and his communication regarding his eta was great. Clear explanation of inspection and services. Will continue using Pointe simply because of today’s experience.
Thank you for listening to my concerns and recommending the appropriate services.
Technician, Jamian, was prompt, professional and explained what treatment he was using that day, and what pests he was focusing on (tiny ants, spiders, wasps).
Leonardo did a fantastic job today. Thorough and complete. Great explanations! Thank you!
Initial call(s) and first visit outstanding. In both cases I was given all the information I needed to feel confident in their services.
Milton arrived promptly on time and was an absolute pleasure from start to finish. He took the time to introduce himself to our dogs, gave us all the information we needed and then got to work. Excellent customer service and a real affirmation on our decision to go with Pointe Pest Control!
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Nick was very good and friendly. He treated inside/outside for ants and did so quickly and met my expectations
Isiah did a great job explaining what he was going to do. He answered our questions. We would like him to continue to be our tech.
I had a great experience with Pointe Pest Control from start to finish. Angel, my customer service representative, was fantastic to work with. He took the time to explain everything clearly, answered all of my questions, and made sure I understood the process and what to expect. When it came time for service,…
Excellent service On time Addressed all of my concerns
It was a good experience. He was professional, friendly, and did a good job.
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Malik was very friendly and thorough. He explained everything he was doing and gave me tips on how to protect my home from pests. I highly recommend Malik and Point Pest Control.
Our tech Austin, who has been our tech the last several years now, did a thorough and complete job both inside and out. Very friendly and listened to an issue I had and treated for the problem. Utmost in professionalism.
Knowledgeable people and prompt service. Listened to my concerns and took care of the issue
Genssie did a fantastic job explaining and applying the pest control product. I am happy that we went with a company that treats all pests.
Jonathan Jimenez serviced our home today while we were at work. Overall, we have been pleased thus far with the service of Pointe Pest Control.
Pointe Pest Control has eliminated my rodent problem and do a great job keeping my insect problem under control. Living in an ant free environment is wonderful!
Professional. Competent. Customer Centric.
Our technician, Peyton Brown, was extremely friendly and upbeat, even on this frigid day! 😊 he also asked us if we were having any pest issues, we were not. Wish all service people were this nice!
Prompt, efficient service as always. Thanks!
Jonathan Jimenezas a service technician today and he was very profesional and thorough.Specific areas where pointed out to him, and he addressed the areas I mentioned to him. I was very plesed with his service.
Irving provided quick, professional, and friendly service. He called before arrival, covered his shoes before coming inside, did his work, and answered all of my questions. Pointe Pest Control was quick to follow up after I first reached out. Their prices are competitive, and the follow-up emails are nice for…
Julian called with an eta and arrived on time. Services performed were through. Highly recommend Pointe Pest Control.
He was informative. Can't say enough good things about him. He was top notch and went the extra mile to make sure my problem was resolved. LINDA
Carlos Skenandore was very professional, did a thorough job and we couldn't be more satisfied with the service he provided. I would highly recommend. Friendly and professional for sure. He communicated what needed to be done and completed the tasks quickly and professionally.
Milton was great! he explained everytning thoroughly, was on time and professional!
Milton was extremely professional, very informational, and extraordinarily thorough. Would highly recommend!
Tony arrived on time, explained how the treatment would be applied, how it worked and patiently answered my questions. He smiled the entire time and gave me confidence that I made the right choice with Pointe Pest Control.
This was the second time that Mr. Peyton was sent to my home. It's also the second time that Peyton was easy to talk to and explained things thoroughly. "IF", Pointe Pest Control needs to send another technician now and again if necessary. I hope they send Peyton!
Antonio is conscientious, competent, thorough, and personable! Outstanding young man! Please keep him assigned to my Account.
Milton is the best! Knowledgeable and Professional.
Joe was nice and ansered our questions. He was professional and informative.
Milton came exactly on time. He explained how the service works and made sure to answer all of my questions. I look forward to a bug free environment and am happy to know I can call them if I see the happy creatures around in the meantime.
Technician was excellent
Peyton called with an ETA and arrived on time. He listened to the problem we were experiencing and explained what was the problem. He then proceeded to treat the area where we were experiencing a problem and also went outside the house and sprayed the base of our home.
We were dreading having someone come to our house to take care of a sudden ant problem in bathroom and at one of our outdoor entrance doors. Then your Michael Ellis arrived. He made us feel at ease. Asked for more detail of our problem. Told us step by step what he'd be doing inside and outside. Very…
He did a very good job. Very friendly and helpful. Have seen no ants since he serviced the house.
Put out traps for mice. Filled in holes in garage so that mice cannot get into house. Very nice and agreeable to any request I had as a customer.
Michael was so nice and very professional.
Eddy performed very good service, I am very happy the way he took care.
Victor was very pleasant and did inside and outside. He let me know when he was on his way and made sure my wife knew when he arrived. Victor is very efficient and thorough. I am very pleased and glad he was our tech for this service.
It was a pleasure having Milton walk me through our attack plan of pest control. He was prompt, friendly, and knowledgably, and I feel like our family is in great hands.
Technician Leo was very friendly and professional. He went out of his way to make sure I was satisfied with my concerns.
Very good service. The technician was thorough and explained everything and the customer service staff are great to talk to.
Jonathan Jimenez with Pointe Pest Control always does a fabulous job in helping me clear my home of unwanted pests. Eves are thoroughly wiped down for spiders and other critter nests, the ground is searched for areas when critters can enter. Very pleased with the service and the company
Antonio Smith our tech was very friendly and helpful. Thorough inspection of the outside and took time to speak with us to identify our concerns and work towards fixing them. Appreciate the entire team there and highly recommend.
A+
Great service. Very knowledgable, friendy and always checks before performing services to see if anything is a problem area. Highly recommended! Great for 15 years now!!
Victor was professional, thorough and kind
Pointe pest control very professional. Reasonable pricing. Joseph Robello, technician, very informative, professional and competent.
Pointe Pest Control is the best Pest Control company I have used so far. We switched to Pointe from other big companies since those companies' services were over-promised but under-performed in the past years. Also, I found Pointe based on "Best Pick Reports" Quality Home Services Guide" for North Shore Area and…
Great and very professional service technition named Adrian Garcia. Pointe pest control exceded my expectations. The best of the best I highly recommend this company.
Irving is very professional, helpful, and friendly. I highly recomended.
I am very pleased with the work done by Pointe Pest Controls tech, Jonathan. He was very professional and knowledgeable. He explains what he is doing and makes suggestions on what to look for to avoid the problem from happening again. Thank you.
Milton was very friendly, thorough and helpful. I voiced bug and rodent concerns and he was very informative and took care to work to solve the problem. I would recommend Milton to take care of all our needs with pest control. He makes the visit pleasant. Well done Milton!
Joseph our Tech was great to work with
Carlos did a wonderful job this week! He did everything that we asked! And after I was done showing him our problem areas, he stayed longer and applied more chemicals in areas that concerned him! He more than covered the bases and it was his first visit to our home! Thank you very much!
My technician Josh was fantastic. Friendly, informative and thorough.
Pointe has been "on point" for my pest control prevention and mitigation for many years. Tyler displays the utmost professionalism on our service calls. Thank you for all the help!
Jonathan has been really helpful! We recently bought our home and have been dealing with pests as the weather changes, and Pointe has been easy to set up appointments with, punctual, and our tech answers my many questions and is thorough. They’ve been out 3 times in the last month to help with issues that have come up, and we’re happy with results so far.
Very satisfied with Pointe Pest Control. In addition to normal scheduled outside services, they accommodate our requests for inside when needed, and inquire if we have any additional concerns at each call. At our most recent service, technician Sage was prompt, comprehensive and courteous.
Service and the technician are the best! Thank you!
Pointe were great at decreasing the ant population that invades my home every spring. They make suggestions on how to improve my surroundings to keep the insect world at bay. They are professional and thorough in their treatment, and consistent to make sure i get the best service. They hve a wide range of services and affordable.
Saige was great. Professional, Polite and efficient. He inspected my home and provided feedback. He took extra measures for looking for entry points and was very detailed in his methods. Very pleased with his work. Highly recommended
conscientious
Technician was timely, professional and answered all my questions so I could understand.
Good service provided by Michael. I though he was very knowledgeable and patient with me.
Professional quality work, very friendly and knowledgeable.
As always, very professional Tyler is great!
Kevin W. is a great technician. He is courteous and professional. Very good job! Thank you
Joseph always does a great job and we appreciate his due diligence when he is out to service our home.
Friendly, thorough, professional service!
Pointe Pest Control provides dependable service. In the past, we had problems with ants and wasps. Pointe has greatly reduced those problems.
Austin is very courteous, and does an excellent job.
The technician was very professional, responsive, and helpful with questions. Addressed all our concerns with an explanation.
Excellent representative
This is the second time I have had this company to my home. Mohand does a great job, so much better than the company I had before. Very happy with the service!
The service tech mess horrible Barely spoke and when I asked questions it was like he was annoyed! Very uncomfortable
Wonderful service … puntual and profesional. Found our problem with the mice. Great news.
Our technician called before coming, arrived on time, was very informative and thorough.
very thorough, he did a great job
Milton is professional, knowledgeable and courteous.
Matt was here yesterday. He was friendly and so accommodating. He did a very thorough job even identifying some areas that needed some extra attention. Hope to see him on my next appointment.
The technician, Adrian, was very polite and kind. Described everything he was going to do and answered all of my questions.
Jamian was very respectful and made some suggestions on how to best treat our problem.
Adrian Garcia was our technician today. He was kind and courteous and knowledgeable. We hope to have back for our next visit
Milton was professional and pleasant to work with.
vs category
Blue = Pointe, grey = ant exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
