How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Better than 13% of ant exterminators · #35 of 40
Pointe Pest Control - West Chicago for bed bug extermination
Clear ✕All 58 Google reviews tagged “Bed bug extermination” · showing 20
Great service! Absolutely will recommend!!
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Jonathan has done an excellent job since i elected this service. He is very knowledgeable and also very personable. He lets me know what has been done, and actually listens to me, and has given me what he has done, and I really am glad I elected this service. Hats off to Jonathan Jiminez!!
Sage was wonderful and explained everything he was going to do.
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
I had a great experience with Jacob Luebbing from Pointe Pest Control. He conducted a bedbug inspection at my home and was incredibly thorough from start to finish. Jacob took the time to carefully check every area, explained what he was looking for, and made sure I understood the process. What really stood out was…
Technicians are friendly and professional. They always check with me before starting to see what pest problems I'm having.
Always pleased with our service and our technician, Adrian
Jonathan did an excellent job of listening to our issues and concerns. He performed an examination of our main floor and basement. He then sprayed where necessary and placed traps where they were needed. He then examined the outside and followed by spraying and plugging some potentially vulnerable entry locations.…
Excellent service
I’ve used Pointe Pest control for a multiple years now. Service specialist are very knowledgeable and they explain their answers to your questions thoroughly. You don’t always get a phone call to time of arrival is the only issue.
Always very nice and make sure you understand the products! My technician nick was super!
The service is very poor and their technician was very lazy!
Thank you Pointe for sending the same technician, Genssie Pastor, to perform my second treatment. Genssie answered all my questions regarding this treatment with exceptional customer care. Genssie arrived spot on time once again and was very professional!
Ryan was prompt; very thorough, in that he ensured that all issues were addressed! He was cordial and100% professional!!!
Ryan has serviced our house many times. He has always taken his time to do a thorough and complete job. He is always very friendly. You have a very good employee.
Very timely, professional, and available whenever I called him!!
Technicians are always professional and polite. Easy to reschedule services.
Very professional and helpful
vs category
Blue = Pointe, grey = ant exterminators average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
